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Abstrak :
Tesis ini bertujuan untuk menganalisis dan mengevaluasi permasalahan penatausahaan piutang pajak di DJP, melakukan perbandingan di negara lain; dan memberikan usulan guna mengatasi permasalahan tersebut. Penelitian ini menggunakan metode kualitatif dengan studi kasus di DJP dan benchmarking ke otoritas pajak di Selandia Baru, Australia, Amerika Serikat, Inggris, Afrika Selatan, Filipina, dan Kanada sebagai multiple unit analysis. Data dikumpulkan melalui reviu dokumentasi dan wawancara. Hasil penelitian menunjukkan adanya 8 (delapan) permasalahan penatausahaan piutang pajak di DJP. Kesuksesan penatausahaan piutang pajak di negara pembanding tidak lepas dari beberapa faktor seperti sistem yang terintegrasi dan real-time, aplikasi Taxpayer Account, terdapat unit khusus pengelola piutang pajak, adanya program pelatihan bagi debt officer, dan sistem yang menghubungkan otoritas pajak dengan instansi pemroses sengketa. Selain itu negara pembanding telah sepenuhnya mengacu pada IPSAS/GAAP. Guna mengatasi permasalahan piutang pajak, penelitian ini menyarankan agar DJP mengintegrasikan sistem-sistem yang ada di DJP, mengembangkan Taxpayer Account, meningkatkan kualitas SDM dan melakukan supervisi secara berkala, menyusun regulasi berupa revisi PER-08/PJ./2009 dan aturan penegasan untuk proses bisnis DJP yang bersifat recurring, serta membangun sistem pertukaran data yang memadai antara DJP dan Pengadilan Pajak maupun DJP dan DJPB

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This study aims to analyze the problems in administering DGT's tax receivables, comparing to other countries, and seek solutions to these problems. This study applies a qualitative method with case studies at the DGT in Indonesia and benchmarking to tax authorities in New Zealand, Australia, the United States, the United Kingdom, South Africa, Philippines, and Canada as multiple units of analysis. Data collection is carried out through interviews and documentation. The results show eight problems in the administration of tax receivables at DGT. Benchmarking results show most countries have an integrated and real-time system, the Taxpayer Account application, special tax receivable management unit, training program for debt officers, and system interconnection between tax authorities and dispute processing agencies. Some suggested solution to solve these problems are integrating existing systems in DGT, developing Taxpayer Accounts, improving the quality of human resources and conducting regular supervision, revised PER-08/PJ./2009 and affirming rules for DGT's recurring business processes, and building a data exchange system between the DGT and the Tax Court as well as the DGT and Directorate General of the Treasury.

Abstrak :
Automatic Exchange of Information (AEoI) yang diusul oleh negara-negara yang tergabung dalam G20 dan OECD ditujukan untuk mengatasi bentuk penghindaran maupun penggelapan pajak pada negara yang terkenal akan tax haven. Penelitian ini membahas dua rumusan permasalahan, yaitu pengaturan kebijakan terkait prinsip rahasia bank di Indonesia, Swiss dan Singapura dan dampak pengaturan Automatic Exchange of Information perpajakan terhadap prinsip rahasia bank yang diatur di Indonesia, Swiss, dan Singapura. Metode penelitian yang digunakan, yaitu penelitian yuridis-normatif dengan melakukan kajian terhadap penerapan teori-teori dan norma-norma hukum terhadap implementasinya. Hasil penelitian menunjukkan bahwa pengaturan prinsip rahasia bank di Indonesia diatur dalam Undang-Undang Nomor 7 Tahun 1992 sebagaimana diubah oleh Undang-Undang Nomor 10 Tahun 1998 tentang Perbankan dan Undang-Undang Nomor 21 Tahun 2008 tentang Perbankan Syariah. Di Swiss, pengaturan prinsip rahasia bank diatur Federal Law on Banks and Saving Banks 1934 dan beberapa yurisprudensi. Di Singapura, pengaturan prinsip rahasia bank diatur dalam Banking Act Chapter 19 (Revised Edition 2008). Adapun dampak dari kebijakan AEoI terhadap rahasia bank di Indonesia, Swiss, dan Singapura mengakibatkan adanya perubahan karakteristik rahasia bank, wewenang otoritas pajak dalam pembukaan rahasia bank dan jangkauan keberlakuan nasabah selaku subjek yang dituju. Peneliti menyarankan perlu dilakukan perubahan ketentuan mengenai karakteristik subjek pelapor entitas yang wajib dilaporkan sebagaimana diatur dalam Pasal 19 ayat (2a) PMK No. 19/PMK.03/2018 agar pengaturan subjek pelapor yang dituju ditentukan secara tegas, sehingga tidak dikenakan kepada subjek pelapor yang merupakan nasabah domestik yang tidak memiliki domisili selain di negara Indonesia. ...... Automatic Exchange of Information (AEoI) proposed by countries incorporated in the G20 and OECD aimed at overcoming forms of avoidance and tax evasion in countries that are known for tax havens. As for countries that are AEoI participating countries, including Indonesia, Switzerland and Singapore. This study discusses two formulation of the problem, namely policy arrangements related to the principles of bank confidential in Indonesia, Switzerland and Singapore and the impact of the regulation of Automatic Exchange of Information taxation on the secret principles of regulated banks in Indonesia, Switzerland and Singapore. The research method used is juridical-normative research by conducting a study of the application of theories and legal norms to their implementation. The results of the study indicate that the regulation of the principle of bank confidential in Indonesia is regulated in Law Number 7 of 1992 amanded by Law Number 10 of 1998 concerning Banking and Law Number 21 of 2008 concerning Islamic Banking. In Switzerland, the regulation of the principle of bank confidential is regulated in Federal Law on Banks and Savings Banks 1934 and several jurisprudences. In Singapore, regulation of the principle of bank secrecy is regulated in Banking Act Chapter 19 (Revised Edition 2008). The impact of the AEoI policy on bank secrets in Indonesia, Switzerland, and Singapore has resulted in changes in the banks secret characteristics, the authority of the tax authority in opening bank secrets and the range of customer validity as the intended subject. The researcher suggests that changes in provisions regarding the characteristics of the reporting subject must be carried out which must be reported as stipulated in Article 19 paragraph (2a) PMK No. 19/PMK.03/2018 so that the intended subject matter of the reporting subject is determined so that it is not imposed on the reporting subject who is a domestic customer who does not have a domicile other than in the country of Indonesia.

Abstrak :
ABSTRAK
Tax Amnesty is elimination tax owed should not sanction tax administration and criminal sanctions in field of taxation, by way uncovering treasure and pay ransom money. Based on previous studies, shows the willingness to follow the tax amnesty is influenced by several factors taxpayer awareness, knowledge taxpayer, service tax authorities, and tax penalties. This study aimed to examine the effect of consciousness, knowledge taxpayer, service tax authorities, and tax penalties on the willingness to follow the tax amnesty. Samples in this study as many as 105 people registered taxpayers in east Denpasar and have followed the tax amnesty. The sample in this study was determined by convenience sampling method and slovin formula. Data collected using questionnaires and analysis technique is Multiple Linear Regression. Based on analysis awareness of the taxpayer, the consciousness taxpayer, knowladge taxpayer, the service tax authorities, and tax penalties positive effect on the willingness to follow the tax amnesty.