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"Konsumen semakin beralih ke platform media sosial untuk berpartisipasi dalam komunitas merek sebagai cara memperoleh informasi tentang merek dan mendapatkan wawasan dalam keputusan pembelian mereka secara keseluruhan. Hipotesis kami adalah bahwa hubungan antara aktivitas pemasaran media sosial (SMM) dan ekuitas merek berbasis konsumen (CBBE) di kalangan Milenial dimediasi oleh keuntungan konsumen yang muncul dari keterlibatan dalam komunitas tersebut dan pengalaman merek. Secara khusus, kami fokus pada hubungan antara aktivitas SMM dan dua faktor ini. Selain itu, gagasan penggunaan dan kepuasan, serta pengalaman merek, menjadi dasar konsep ini. Untuk menguji model penelitian, digunakan ukuran sampel sebanyak 202 orang yang mengikuti Gucci di media sosial. PLS, yang merupakan singkatan dari partial least squares path modeling, diterapkan.

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Consumers are increasingly turning to social media platforms to participate in brand communities as a means of acquiring information about brands and gaining insight into their overall purchasing decisions. Our hypothesis is that the relationship between social media marketing (SMM) activities and consumer-based brand equity (CBBE) among Millennials is mediated by the consumer advantages that emerge from involvement in such communities and brand experience. Specifically, we are focusing on the relationship between SMM activities and these two factors. Additionally, the idea of uses and gratifications, in addition to brand experience, serves as the foundation for this concept. In order to test the study model, a sample size of 202 people who follow Gucci on social media was used. PLS, which is an acronym that stands for partial least squares path modeling, was applied."

"ABSTRAKPenelitian kualitatif ini mencoba mendeskripsikan pemanfaatan social media, terutama Twitter, sebagai medium komunikasi antara brand dengan konsumen. Peneliti menganalisa proses perilaku konsumen dengan rumusan AIDA (Attention, Interest, Desire, Action), yang sedikit banyak mulai dipengaruhi social media. Penelitian ini menemukan adanya kecenderungan bagi konsumen memulai proses Attention dan Desire melalui social media. Muncul pula indikasi, bahwa konsumen melakukan pencarian informasi (Search) karena rasa tertarik yang didorong akibat percakapan yang terjadi social media. Percakapan yang terjadi di Twitter mampu menciptakan rasa penasaran yang besar serta keinginan untuk mencari tahu dan memiliki produk atau jasa yang ditawarkan. Walaupun social media sudah banyak digunakan sebagai media utama dalam mencari informasi; media konvensional tetap dibutuhkan sebagai media pendukung. Keberadaaan keduanya saling melengkapi.

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ABSTRACTThis qualitative research attempts to describe the use of social media, especially Twitter, as a communication medium between brand and consumer. Researcher analyzed consumer behavior with the AIDA formula (Attention, Interest, Desire, Action), which is starting to be more or less influenced by social media. This study found a tendency for consumer to start the process of Attention and Desire through social media. There is also an indication for consumer to search (Search) for more information because of the conversations in social media. Conversations occurring on Twitter create great curiosity, as well as the desire to find out more and purchase the product or service that is offered. Although social media has been widely used as the main medium in seeking information; conventional media is still needed as a supporting medium. The existence of the two complements each other."