Hasil Pencarian  ::  Simpan CSV :: Kembali

Abstrak :
Penelitian ini membahas pengaruh pemasaran digital dalam membentuk citra merek dan dampaknya terhadap niat beli pada konsumen XYZ Clinic Indonesia. Penelitian ini bertujuan untuk mengetahui apakah ada hubungan antara biaya, insentif, konten, kredibilitas desain situs dan interaktivitas terhadap niat pembelian dengan dimediasi oleh variabel citra merek. Penelitian ini menggunakan pendekatan kuantitatif dengan total 165 kuesioner yang diproses. Sampel penelitian ini adalah pengguna Instagram yang merupakan pengikut akun Instagram XYZ Clinic Indonesia tetapi belum menggunakan layanan atau membeli produk. Ini dikumpulkan menggunakan non-probability sampling dan teknik purposive. Data penelitian dianalisis dengan Structural Equation Modeling. Hasil penelitian menunjukkan bahwa insentif tidak memiliki pengaruh positif terhadap citra merek dan interaktivitas tidak berpengaruh signifikan terhadap citra merek, tetapi hubungannya positif. Sementara itu biaya, konten dan kredibilitas desain situs secara positif mempengaruhi citra merek dan semua variabel pemasaran digital dan citra merek juga memiliki pengaruh positif terhadap niat pembelian di XYZ Clinic Indonesia. ......This research discusses the influence of digital marketing in forming brand image and its impact on purchase intention on XYZ Clinic Indonesia`s consumers. This research aims to know whether there is a relationship between cost, incentive, content, credibility of site design and interactivity to purchase intention by being mediated by brand image variables. This research applied quantitative approach with total 165 questionnaries were processed. The sample of this research are Instagram user who are the followers of XYZ Clinic Indonesia Instagram account but yet to use the services or purchase the products. It collected using nonprobability sampling and purposive technique. The research data was analyzed by Structural Equation Modeling. The results showed that incentive does not have positive influence on brand image and interactivity have no signifficant effect on brand image, but the relationship is positive. Meanwhile cost, content and credibility of site design positively affect brand image and all digital marketing variables and brand image also have positive influence on purchase intention in XYZ Clinic Indonesia.

Abstrak :

ABSTRACT
The purpose of this study is to analyze the influence of several antecedents of customer satisfaction in the online shopping industry, namely site design, time savings, product variation, and shipping performance, and its consequence on customer satisfaction and word of mouth. This study uses purposive sampling with repeat buyer criteria. 100 samples qualify and deserve to be tested after testing their validity and reliability. The results showed that site design, time savings, and delivery performance significantly affected customer satisfaction. Meanwhile, site design, time savings, and product variations affect word of mouth. In addition, the results also confirm the hidden role of customer satisfaction as a partial mediating variable. Thus, the market must increase the availability of products and services to increase customer satisfaction in order to increase word of mouth activities.