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ABSTRAKPeluang memperluas target pasar dengan memanfaatkan teknologi komputasi
awan yang sedang berkembang mendorong PT. Indodev Niaga Internet (DataOn)
untuk meluncurkan produk Software as a Service (SaaS) mereka yaitu SunfishHR
SaaS. Pada kenyataannya masih ditemukan masalah yang harus dihadapi
pelanggan saat menggunakan produk tersebut seperti perbaikan yang
menyebabkan fungsi lain terganggu, batas waktu pengerjaan yang tidak konsisten,
dan dokumentasi yang kurang.
Tujuan dari penelitian ini adalah untuk mengidentifikasi faktor-faktor kualitas
SaaS, menentukan prioritas faktor-faktor tersebut, dan menentukan faktor apa saja
yang perlu diperbaiki oleh DataOn. Seluruh faktor diidentifikasi dengan
melakukan studi literatur dan penelitian sebelumnya yang terkait dengan kualitas
SaaS. Seluruh prioritas ditentukan dengan menggunakan metode Analytic
Hierarchy Process(AHP) dan melibatkan 10 responden yang memiliki
pengalaman di bidang SaaS selama4-18 tahun.
Hasil penelitian menunjukkan bahwa terdapat 32 faktor yang mempengaruhi
kualitas SaaS. Faktor-faktor tersebut terdiri dari 15 faktor pada kategori terkait
produk, 10 faktor terkait proses, dan 7 faktor terkait organisasi. Prioritas tertinggi
untuk setiap kategori adalah faktor Security pada kategori produk, faktor Quality
Control pada kategori proses, dan faktor Technically Competent Employees pada
kategori organisasi.
ABSTRACTThe opportunity to expand the market with using emerging technology such as
cloud computing encourage PT. Indodev Niaga Internet that also known as
DataOn to launch theirproduct called SunfishHR SaaS (Software as a Service).
But on their way to sell this product, DataOn facing problems reported by
customer such as error, delayed deadline, and less product documentation.
The purpose of this research are to find all factors that related to SaaS quality,
determine the priority of each factor that compare experts and organization‟s
perception, and find what factors DataOn should improve their work. All factors
are identified by combining previous study that related about the quality of SaaS
and also confirmed by experts. All priorities are determined by using Analytic
Hierarchy Process (AHP) method and involved 10 respondents that have
experience in SaaS for 4-18 years.
Results found 32 factors that related to quality of SaaS. They are 15 factors in
product-related category, 10 factors in process-related category, and 7 factors in
organization-related category. The highest priority for product-related category,
process-related category, and organization-related category are Security, Quality
Control, and Technically Competent Employees respectively. , The opportunity to expand the market with using emerging technology such as
cloud computing encourage PT. Indodev Niaga Internet that also known as
DataOn to launch theirproduct called SunfishHR SaaS (Software as a Service).
But on their way to sell this product, DataOn facing problems reported by
customer such as error, delayed deadline, and less product documentation.
The purpose of this research are to find all factors that related to SaaS quality,
determine the priority of each factor that compare experts and organization‟s
perception, and find what factors DataOn should improve their work. All factors
are identified by combining previous study that related about the quality of SaaS
and also confirmed by experts. All priorities are determined by using Analytic
Hierarchy Process (AHP) method and involved 10 respondents that have
experience in SaaS for 4-18 years.
Results found 32 factors that related to quality of SaaS. They are 15 factors in
product-related category, 10 factors in process-related category, and 7 factors in
organization-related category. The highest priority for product-related category,
process-related category, and organization-related category are Security, Quality
Control, and Technically Competent Employees respectively. ]"
