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"Penelitian ini bertujuan untuk menganalisis penciptaan nilai publik dan upaya pengembangan kapasitas operasional pemerintah desa pada program Smart Village Nusantara di Desa Kemuning. Pendekatan penelitian yang digunakan adalah post positivist dengan teknik pengumpulan data Mixed Method. Pengumpulan data kualitatif dilakukan melalui wawancara dan analisis dokumen, sedangkan pengumpulan data kuantitatif dilakukan pada dimensi substantive outcome melalui survei. Hasil dari penelitian ini menunjukkan bahwa penciptaan nilai publik pada program Smart Village Nusantara di Desa Kemuning masih belum optimal, dikarenakan proses pengambilan keputusan belum dilakukan secara inklusif, pengelolaan komunikasi dan otorisasi yang belum optimal, pelaksanaan program belum efektif dan efisien, serta kepuasan masyarakat cenderung rendah dikarenakan kinerja program yang semakin menurun. Pengembangan kapasitas operasional Desa Kemuning dalam menciptakan nilai publik melalui program Smart Village Nusantara dinilai masih belum memadai, karena pengembangan kapasitas pengelolaan sistem kerja, sumber daya manusia, pengelolaan data untuk rencana pengembangan dan pengelolaan stakeholder belum dilakukan dengan optimal dan profesional untuk keberlanjutan program. Rekomendasi untuk penelitian di masa mendatang yaitu melakukan studi komparatif penciptaan nilai publik pada program Smart Village Nusantara antara desa piloting dan desa reguler, serta mengeksplorasi faktor-faktor penciptaan nilai publik di kawasan pedesaan.

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The purpose of this research is to analyze the public value creation and operational capacity of the village government in the Smart Village Nusantara program in Kemuning Village. The research uses post-psitivist approach with mixed-method data collection techniques. Qualitative data collection was conducted through interviews and document analysis, while quantitative data collection was conducted through survey method that use to analyze substantive outcome dimensions. The result of this study indicated that public value creation in the Smart Village Nusantara in Kemuning Village is still not optimal, because the decision-making process is not inclusive, communication and authorization management has not been optimal, program implementation has not been effective and efficient, and community satisfaction tends to be low due to declining program performance. The operational capacity development of Kemuning Village in creating public value through Smart Village Nusantara Program is still inadequate, because the development capacity of work systems, governance, human resources, data management for development, and stakeholder management has not been carried out optimally and professionally for program sustainability. Recommendations for future research are conducting a comparative study of public value creation in the Smart Village Nusantara program between pilot villages and regular villages, as well as exploring the factors of public value creation in rural areas."

"Permasalahan faktual public value creation dalam praktik kewirausahaan sosial dapat ditelusuri dengan menggunakan kerangka Moore?s strategic triangle. Pada permasalahan konseptual public value (Erridge, 2005) yang perlu dieksplorasi adalah (1) sulitnya mendefinisikan dan mengukur suatu nilai publik, (2) nilai-nilai di dalam sektor publik yang bersifat bersaing, (3) adanya penekanan yang kuat pada partisipasi tetapi sulit dicapai. (4) berpotensi menjadi tautological argument dimana nilai publik hanya bisa dicapai melalui capaian tujuan-tujuan sosial ekonomi, dan (5) konsep yang belum dikembangkan lebih jauh oleh pemerintah dan akademisi. Sementara dalam kewirausahaan sosial ditemukan masih sedikitnya penelitian yang menggunakan data empiris, perlunya mengeksplorasi pengukuran kesuksesaan, serta disiplin lain yang memperkuat konsep kewirausahaan sosial (Cukier, W., Trenholm, S., & Gekas, G., 2011).Memperhatikan kedua jenis permasalahan tersebut, tujuan utama penelitian ini adalah mengeksplorasi varian strategic triangle dari Moore (1995) dalam praktik kewirausahaan sosial. Penelitian ini menggunakan studi kasus Ponpes Agribisnis Al Ittifaq di Bandung Jawa Barat, dipilih karena memenuhi karakteristik konsep kewirausahaan sosial (Dees, 1999) yang menghasilkan values atau outcomes yang diciptakan oleh hybrid voluntary sector melalui misi dan program. Soft Systems Methodology (SSM) digunakan untuk mengeksplorasi public value scorecard (Moore, 2002) dan memberikan pemecahan masalah yang mengacu pada kaidah Checkland (1990).Penelitian ini memiliki simpulan yaitu dalam rangka menciptakan nilai publik yang berlegitimasi dan berkelanjutan secara politik, layak secara operasional dan administratif, dan bernilai secara substansi, PPAI secara praktik telah menggunakan varian-varian pada ketiga komponen strategic triangle dengan bobot kontribusi yang berbeda. Setiap varian mampu dilaksanakan oleh PPAI karena organisasi ini dipimpin seorang kyai yang memiliki kepemimpinan paternalistik dan kharismatik, serta didukung varianvarian utama lainnya sebagai perbaikan (improvement) dari public value scorecard. Varian-varian perbaikan itu adalah (1) jejaring kerjasama (collaborative network) untuk lingkungan otoritas, (2) kultivasi nilai-nilai agama dan budaya lokal untuk kapabilitas operasional, dan (3) strategi bisnis kemitraan dan hubungan patron klien untuk proposisi nilai publik.

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The factual problems on public value creation in social entrepreneurship practice can be traced by exploring Moore?s strategic triangle. In conceptual problems on public value are related to (1) difficulty to define and measure a public value, (2) the contested values in public sector, (3) there is a strong emphasis on participation that is uneasy to be attained, (4) it potentially become tautological argument in which public value are merely attained through social economic goals, and (5) the unclear concept is not yet developed by government and academician (Erridge, 2005). And then, in social entrepreneurship, it is found that the least number of research using empirical data, the need exploration for measurement and achievement, and other disciplines to strengthen the concept of social entrepreneurship (Cukier, W., Trenholm, S., & Gekas, G., 2011).Considering two kinds of problems above, the main purpose of this research is to explore the variant of the Moore?s strategic triangle (1995) in social entrepreneurship practice. This research utilizes Al Ittifaq's Islamic Boarding School for Agribusiness (PPAI) located in Bandung West Java as single case study. It is selected because PPAI as a hybrid voluntary sector has conformed with some characteristics of social entrepreneurship concept (Dees, 1999), which generates values and outcomes through its mission and programs. Soft Systems Methodology (SSM) is utilized to explore the public value scorecard (Moore, 2002) and also contribute to the problem solving interest which refers to Checkland concept (1990).The concluding remarks of this research are in creating public value which legimate and politically sustainable, operationally and administratively feasible, and substantively valuable, PPAI practicallyimplemented variants of the strategic triangle with different weight of contribution and function. Then, every variant can be carried out by PPAI because it is led by the religious civic leader (kyai) who employs paternalistic and charismatic leadership, and supported by other prime variants which are the improvement of public value scorecard. Of those the improved variants are as follow: (1)collaborative network for authorizing environment, (2) cultivation of religious and local wisdom values for operational capability, and (3) business partnershipstrategy and patron client relationship for public value proposition."

"Penelitian ini berusaha memahami hubungan antara pemanfaatan layanan chatbot berbasis kecerdasan buatan (AI) dan penciptaan nilai publik dari perspektif warga negara dengan memanfaatkan gagasan nilai publik oleh Moore (1995) dan Kelly (2002) sebagai landasan konseptual. Survei terhadap 438 pengguna CHIKA, chatbot milik BPJS Kesehatan, di Indonesia dilakukan untuk menguji model penelitian. Dengan menggunakan dua indikator nilai publik, keadilan prosedural dan kepercayaan, hubungan antarkonstruk diuji menggunakan metode Structural Equation Modeling (SEM). Hasilnya menunjukkan bahwa penggunaan chatbot berbasis AI berpengaruh secara signifikan terhadap penciptaan nilai pelayanan publik. Selain itu, studi empiris ini juga berhasil mengeksplorasi perbedaan pengaruh penggunaan layanan chatbot oleh warga negara terhadap penciptaan nilai publik berdasarkan tingkat pengalaman, usia, pendidikan, pendapatan, dan gender. Dengan berfokus terhadap penciptaan nilai publik di sektor layanan kesehatan di Indonesia yang masih kurang tereksplorasi, adanya temuan-temuan tersebut diharapkan dapat menyajikan pengetahuan baru serta memperkaya literatur nilai publik melalui perspektif yang berbeda. Selain itu, hasil studi empiris ini juga diharapkan dapat memberikan kontribusi praktis kepada pemangku kepentingan dalam rangka penyediaan layanan berkualitas kepada publik.

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This research seeks to understand the relationship between the use of artificial intelligence (AI)-based chatbot services and the creation of public value from a citizen's perspective by utilizing the idea of public value by Moore (1995) and Kelly (2002) as a conceptual basis. A survey of 438 users of CHIKA, BPJS Kesehatan's chatbot, in Indonesia was conducted to test the research model. By using two indicators of public value, procedural justice and trust, the relationship between constructs is tested using the Structural Equation Modeling (SEM) method. The results show that the use of AI-based chatbots has a significant effect on the creation of public service value. In addition, this empirical study also succeeded in exploring differences in the influence of citizens' use of chatbot services on public value creation based on level of experience, age, education, income and gender. By focusing on the creation of public value in the health services sector in Indonesia, which is still under-explored, it is hoped that these findings can provide new knowledge and enrich the public value literature through a different perspective. Apart from that, it is also hoped that the results of this empirical study can provide practical contributions to stakeholders in the context of providing quality services to the public."

"Penerapan e-government dilatarbelakangi dengan adanya perkembangan teknologi informasi yang sangat cepat dan tuntutan masyarakat terhadap kecepatan layanan yang diberikan oleh pemerintah. Pemerintah mengembangkan suatu layanan perizinan berusaha secara elektronik yang diberi nama OSS-RBA yang merupakan one-stop-service untuk produk perizinan berusaha. Namun demikian, semenjak diresmikan dan dioperasikan selama kurang lebih dua tahun, masih banyak ditemukan kendala dalam operasionalitasnya sehingga perlu dilakukan evaluasi apakah kualitas pelayanan publik secara elektronik telah mampu memberikan dampak terhadap kegunaan yang dirasakan (perceived usefulness), kepuasan (citizen satisfaction), dan penciptaan nilai publik khususnya pada aspek efisiensi administrasi, pencegahan korupsi pada perizinan berusaha, dan kemudahan berusaha. Penelitian ini menggunakan pendekatan kuantitatif melalui metode survei untuk menyelidiki dampak kualitas layanan secara elektronik terhadap perceived usefulness, citizen satisfaction, dan nilai publik. Target responden adalah Pelaku Usaha yang telah menggunakan layanan OSS-RBA. Sebanyak 121 data kuesioner berhasil diolah dan dianalisis dengan menggunakan metode Structural Equation Modelling-Partial Least Square (SEM-PLS). Hasil penelitian menunjukkan bahwa kualitas pelayanan publik secara elektronik berpengaruh positif dan signifikan terhadap perceived usefulness, citizen satisfaction, dan nilai publik. Perceived usefulness berpengaruh positif dan signifikan terhadap citizen satisfaction. Terdapat efek mediasi pada pengaruh kualitas pelayanan publik secara elektronik terhadap citizen satisfaction melalui mediasi perceived usefulness. Citizen satisfaction meskipun berpengaruh positif terhadap nilai publik, namun tidak memiliki hubungan yang signifikan.

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The extremely quick advancement of information technology and the public's desire for quicker government services are the driving forces behind the implementation of egovernment. For this reason, the government has developed an electronic business licensing service called OSS-RBA, which is a one-stop-shop for business licensing products. Since OSS-RBA was established and has been in operation for about two years, there are still a lot of challenges to be overcome. Therefore, it is important to assess whether the quality of electronic public services has had an effect on citizen satisfaction, perceived usefulness, and the creation of public value, particularly in the areas of administrative effectiveness, preventing corruption in business licensing, and ease of doing business. This research uses a quantitative approach through survey methods to investigate the impact of electronic service quality on perceived usefulness, citizen satisfaction, and public value. The target respondents are business actors who have used OSS-RBA services. A total of 121 questionnaire data points were successfully processed and analysed using the method of Structural Equation Modelling-Partial Least Squares (SEM-PLS). The research results show that the quality of electronic public services has a positive and significant effect on perceived usefulness, citizen satisfaction, and public value. Perceived usefulness has a positive and significant effect on citizen satisfaction. There is a mediating effect on the influence of the quality of electronic public services on citizen satisfaction through perceived usefulness. Citizen satisfaction even though it has a positive effect on public value, it does not have a significant relationship."

"Perkembangan teknologi telah mendorong perpustakaan untuk bertransformasi dari sistem konvensional menjadi sistem digital guna meningkatkan aksesibilitas dan efektivitas layanan informasi akademik. Universitas Indonesia menghadirkan layanan perpustakaan digital dalam bentuk website lib.ui.ac.id yang bertujuan untuk menyediakan akses digital terhadap koleksi perpustakaan dan layanan akademik lainnya. Namun, penerapan layanan ini masih menghadapi sejumlah tantangan, seperti penghentian akses ke beberapa online database, kesulitan dalam mengakses koleksi digital, serta rendahnya keterlibatan mahasiswa dalam memanfaatkan layanan tersebut. Penelitian ini bertujuan menganalisis tingkat adopsi nilai publik dalam layanan e-government pada laman Perpustakaan Universitas Indonesia (lib.ui.ac.id) dengan menggunakan teori Public Value E-Government Adoption Model yang dikembangkan oleh Mensah et. al. (2022) melalui enam dimensi utama yaitu Quality of Information, Service Delivery Parameters, User Orientation, Efficiency, Openness, dan Responsiveness. Penelitian ini menggunakan pendekatan kuantitatif dengan metode campuran melalui survei dan wawancara mendalam. Hasil penelitian menunjukkan tingkat adopsi nilai publik e-government pada laman Perpustakaan Universitas Indonesia (lib.ui.ac.id) pada kategori sedang. Dimensi quality of information memperoleh skor tertinggi, mencerminkan bahwa aspek keterbukaan informasi pada website lib.ui.ac.id telah diakui oleh mahasiswa sebagai pengguna akan tetapi masih mendapat catatan kritis yang cukup esensial. Sedangkan, dimensi service delivery parameters, user orientation, efficiency, openness dan responsiveness menunjukkan hasil yang cenderung moderat, mengindikasikan bahwa sebagian pengguna menilai layanan digital telah disediakan dengan cukup baik, andal, dan mudah diakses akan tetapi masih terdapat aspek yang perlu dikembangkan sehingga menandakan bahwa pengguna belum merasa sepenuhnya bahwa sistem dapat memberikan layanan yang optimal.

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Technological advancements have driven libraries to transform from conventional systems into digital platforms to enhance the accessibility and effectiveness of academic information services. Universitas Indonesia has developed a digital library service through its website, lib.ui.ac.id, aimed at providing digital access to library collections and other academic services. However, the implementation of this service still encounters several challenges, including the discontinuation of access to certain online databases, difficulties in accessing digital collections, and the low level of student engagement in utilizing the digital library services. This study aims to analyze the level of public value adoption in the e-government service provided through the lib.ui.ac.id by employing the Public Value E-Government Adoption Model proposed by Mensah et al. (2022), which comprises six key dimensions: Quality of Information, Service Delivery Parameters, User Orientation, Efficiency, Openness, and Responsiveness. A quantitative approach was applied using a mixed-methods design through surveys and in-depth interviews with users of the website. The findings reveal that the level of public value adoption of the lib.ui.ac.id falls within the moderate category. The quality of information dimension obtained the highest score, reflecting that the aspect of information openness on the lib.ui.ac.id website has been recognized by students as users but still received quite essential critical notes. Meanwhile, the dimensions of service delivery parameters, user orientation, efficiency, openness and responsiveness showed results that tended to be moderate, indicating that some users considered digital services to have been provided quite well, reliably, and easily accessible but there were still aspects that needed to be developed, indicating that users did not fully feel that the system could provide optimal services."