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"Penelitian ini membahas faktor-faktor yang mempengaruhi loyalitas female blue collar worker dalam membeli suplemen penambah darah. Loyalitas konsumen dipengaruhi oleh perceived value dan kepuasan konsumen, serta dimoderasi switching cost. Penelitian ini adalah penelitian kuantitatif dengan desain deskriptif. Berdasar hasil penelitian diketahui bahwa perceived value berpengaruh positif terhadap customer loyalty, customer satisfaction berpengaruh pada customer loyalty dan perceived value berpengaruh pada customer satisfaction. Sedangkan variabel switching cost tidak dapat memoderasi pengaruh perceived value terhadap customer loyalty tetapi memoderasi pengaruh customer satisfaction terhadap customer loyalty.

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This study discusses the factors that affect the female blue collar worker loyalty in buying blood booster supplement. Customer loyalty is influenced by perceived value and customer satisfaction, and switching costs moderated. This research is descriptive quantitative research design. Based on the survey results revealed that perceived value positive effect on customer loyalty, customer satisfaction affects customer loyalty and perceived value affect customer satisfaction. While the switching cost variables can not moderate the effect of perceived value on customer loyalty but moderating influence on customer loyalty customer satisfaction."

"Penelitian ini menguji konsep perceived value dan dimensinya dalam memahami motivasi yang mendasari perilaku pembelian tiket pesawat terbang melalui medium intemet (e-ticlcering). Variabel yang diuji dalam penelitian ini, antara lain: reputasi / kcpercayaan, ketersediaan informasi, kemudahan penggunaan, harga yang murah, lcualitas layanan, resiko, beban waktu I usaha, kesenangan, dan variabel nilai itu sendiri. Hasil penclitian diperoleh dari data yang berasal dari 207 responden dcngan kritcria bahwa responden tersebut pernah mengunjungi situs web maskapai penerbangan yang mcnycdiakan jasa e-licketing. Data yang diperoleh kemudian dianalisis dengan menggunakan analisis regresi menggunakan sojiware SPSS 13. Hasil penelitian rnenunjukkan bahwa variabel yang memiliki pengaruh paling besar secara berturut-turut adalah variabel nilai, kesenangan, kualitas layanan, dan reputasi / kepercayaan. Variabel harga yang murah memilild pcngaruh tidak langsung yang dimediasikan melalui variabel nilai, scdangkan kemudahan penggunaan yang dimediasikan oleh variabel kesenangan. Kesimpulan dari penelitian ini adalah bahwa faktor yang paling berpengaruh dalam perilaku pembelian tikct secara online (e- tickering) adalah faktor nilai atau harganya yang murah.

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This study tested the perceived value concept and its dimensions in order to understand the motivations e-ticketing purchase behavior in airline industry. The variables that were tested are reputation / trust, informativeness, ease of use, cheap price, service quality risk, time/ zgfort cost, enjoyment, and value construct it self.

The result was takenjrom 207 respondents with criteria that the respondent is a person that had been visiting airline websites that provides e-ticketing services. The collected data was analyzed using simple and multhole regressions using software SPSS 13. Results show that there are variables that have strong impact in purchase intention, which is value, enjoyment, ease of use, and reputation / trust. Price was having an indirect #ect which was mediated by value construct, same as ease of use that was mediated by erybyment construct.

From this result, we can conclude that consumer main motivation to use e-ticketing services is because the value or the price that was cheap."

"Skripsi ini membahas mengenai pengaruh customer perceived value terhadap loyalitas konsumen pada pelanggan IM3. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana customer perceived value mempengaruhi loyalitas konsumen, dan dari dimensi fungsional, sosial, serta emosional, dimensi mana yang paling mempengaruhi loyalitas konsumen pada pelanggan IM3. Penelitian ini menggunakan metode kuantitatif. Subjek penelitiannya adalah pelanggan IM3 yang pernah mengunjungi Galeri Indosat dan pernah menggunakan fasilitas internet IM3. Hasil dari penelitian ini adalah terdapat pengaruh dari customer perceived value terhadap loyalitas konsumen pada pelanggan IM3, namun tidak semua dimensi pada customer perceived value ikut mempengaruhi loyalitas. Dari ketiga dimensi yang ada, hanya dimensi atau nilai sosial yang berpengaruh signifikan terhadap loyalitas konsumen. Sedangkan, dua nilai lainnya yaitu nilai fungsional dan nilai emosional tidak berpengaruh secara signifikan terhadap loyalitas konsumen.

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This research examines the effect of customer perceived value to customer loyalty among IM3 customers. The purpose of this research is to know how customer perceived value affects consumer loyalty, and which amongst functional, social, and emotional value affect the consumer loyalty in IM3 customer the most. This research adopts quantitative method. The research subject is IM3 customer who has been to Galeri Indosat and has used the IM3 internet facility.

The result of this research is customer perceived value affects the customer loyalty of IM3 customer, but not all factors of customer perceived value is significantly affecting the customer loyalty. Out of three factors, there is only social value that has significant effect to customer loyalty, whereas the other two factors, functional value and emotional value, doesn?t affect the customer loyalty significantly."

"Tujuan penelitian ini adalah untuk menganalisis bagaimana pengaruh servicescape terhadap emotional states, perceived value dan behavioral intention konsumen The House of Raminten Café Cabang Kotabaru Yogyakarta. Pendekatan ini menggunakan pendekatan kuantitatif dan kualitatif. Pendekatan kuantitatif menggunakan sampel sebanyak 164 pengunjung The House of Raminten Café Cabang Kotabaru Yogyakarta dengan nonprobability sampling serta teknik convenience sampling.Pendekatan kualitatif dilakukan dengan indepth interview kepada 10 responden yang pernah berkunjung ke The House of Raminten Café Cabang Kotabaru Yogyakarta.Instrumen penelitian kuantitatif menggunakan kuesioner yang dianalisis menggunakan Structural Equation Modelling (SEM). Hasil penelitian kuantitatif menunjukkan bahwa terdapat pengaruh yang signifikan dan positif dari servicescape terhadap positive emotion. Selain itu, servicescape berpengaruh negatif terhadap negative emotions (partly supported). Positive dan negative emotion juga mempunyai pengaruh signifikan terhadap behavioral intention. Servicescape juga berpengaruh terhadap perceived value (partly supported). Perceived value berpengaruh secara signifikan terhadap behavioral intention. Emotional States baik positive maupun negative emotion berpengaruh secara signifikan terhadap perceived value.

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The objective of this research is to analyze the influence of servicescape towards emotional states, perceived value, and behavioral intention by consumers of The House of Raminten Cafe Kotabaru Yogyakarta. This research applies quantitative and qualitative approach. Quantitative approach was conducted by using 164 sample of visitors of The House of Raminten Cafe Kotabaru Yogyakarta, which was collected nonprobability sampling and convenience sampling technique. Qualitative approach was conducted with indepth interview to 10 respondents who have visited The House of Raminten Cafe Kotabaru Yogyakarta. Quantitative research instrument used were questionnaire and was analyzed using Structural Equation Modelling (SEM).

This research result that servicescape has significant influence towards emotion. Servicescape also had negative influence towards negative emotions (partly supported). Both of positive and negative emotion also have significant influence towards behavioral intention. Servicescape also has influence towards perceived value (partly supported). Perceived value has influence towards behavioral intention. Emotional states even positive or negative emotion has influence significantly towards perceived value."

"Skripsi ini membahas pengaruh faktor atribut determinan service quality terhadap perceived value konsumen Starbucks yang ada di Jakarta. Penelitian ini menggunakan metode regresi linear berganda. Hasil penelitian dari setiap kelompok menunjukkan adanya hubungan yang konsisten antara Service Quality dan Perceived Value. Terdapat pengaruh antara Service Quality dan Perceived Value dengan jumlah sampel sebanyak 145 responden. Coffee Quality, Service, dan Extra Benefits memiliki pengaruh yang signifikan terhadap nilai simbolis dan fungsional. Dimana Extra Benefits hanya memiliki pengaruh yang signifikan terhadap nilai simbolis. Selanjutnya, Food Quality dan Variety of Food tidak memiliki pengaruh yang signifikan terhadap nilai simbolis maupun fungsional.

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The focus of this study is researching the influence of determinant attributes factor - service quality - on perceived value of Starbucks' customers in Jakarta. This research uses multiple linear regression method. The study revealed that there is a consistent relationship between Service Quality and Perceived Value, Service Quality has a significant impact on Perceived Value (sample size: 145 respondents). The study also revealed that coffee quality, service and extra benefits has a significant influence on symbolized and functional value; where extra benefits only has a significant value on symbolized value. in the other side, food quality and variety of food don't have a significant influence on nor symbolized neither functional value of Starbucks's customers in Jakarta."

"Transportasi memerlukan sumber energi. Saat ini Energi fosil masih mendominasi pemenuhan kebutuhan energi untuk transportasi. Namun seiring semakin menurunnya sumberdaya energi fosil dan meningkatnya kebutuhan akan energi karena pertambahan populasi manusia yang terus meningkat pemenuhan kebutuhan akan energi menjadi suatu masalah hampir diseluruh negara di dunia termasuk di Indonesia, dimana persediaan sumberdaya alam sebagai sumber energi yaitu energi fosil seperti minyak bumi untuk transportasi semakin berkurang jumlahnya. Meski sektor transportasi hanya menyumbang 4,5% dari PDB nasional, namun sektor ini menjadi penggerak roda perekonomian yang juga penting. penelitian ini menggunakan metode penelitian dengan menggunakan populasi atau sampel tertentu, teknik pengambilan sampel pada umumnya dilakukan secara random, pengumpulan data menggunakan instrumen penelitian, analisis data bersifat kuantitatif atau statistik dengan tujuan untuk menguji hipotesis yang telah ditetapkan (Creswell, 2010). Hipotesis yang diajukan dalam penelitian ini menunjukkan bahwa environmental concern tidak memiliki pengaruh yang signifikan terhadap purchase intention, sementara perceived ease of use, perceived price value, dan perceived usefulness memiliki pengaruh yang positif dan signifikan terhadap purchase intention. Menilai dari hasil analisis, nilai insentif yang diberikan oleh pemerintah kepada masyarakat terkait subsidi pembelian motor listrik sudah tepat. Hal ini dapat dilihat dari tingginya penilaian masyarakat terhadap penerimaan kesesuaian harga yang harus dibayarkan dengan kualitas yang akan didapatkan dengan membeli kendaraan listrik, juga dapat dianalisa dari berpengaruhnya perceived price value dalam keputusan individu untuk membeli atau tidak membeli kendaraan listrik.

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Transportation requires a source of energy. Currently, fossil energy still dominates the fulfillment of energy needs for transportation. However, as fossil energy resources decrease and the need for energy increases due to the increasing human population, meeting the need for energy is a problem in almost all countries in the world, including in Indonesia, where the supply of natural resources as an energy source, namely fossil energy such as petroleum for transportation decreasing in number. Even though the transportation sector has only grown 4.5% of national GDP, this sector is also an important driving force for the economy. This study uses research methods using a certain population or sample, sampling techniques are generally carried out randomly, data collection uses instrument research, data analysis is quantitative or statistical with the aim of testing the hypotheses that have been set (Creswell, 2010). The hypothesis put forward in this study indicates that environmental awareness has no significant effect on purchase intention, while perceived ease of use, perceived price value, and perceived usefulness have a positive and significant effect on purchase intention. Judging from the results of the analysis, the value of the incentives provided by the government to the public regarding subsidies for buying electric motorbikes is appropriate. This can be seen from the high public assessment of the acceptance of price adjustments which must include the quality that will be obtained by buying an electric vehicle. It can also be analyzed from the effect of perceived price value on individual decisions to buy or not buy an electric vehicle."

"Pertumbuhan bisnis ritel semakin meningkat dengan bertambahnya jumlah peritel yang ada di Indonesia. Kehadiran para peritel ini memunculkan produk private label di Indonesia. Private label merupakan salah satu strategi yang digunakan oleh peritel agar dapat bersaing. Skripsi ini membahas mengenai persepsi nilai konsumen terhadap perilaku pembelian private label. Penelitian ini adalah penelitian kuantitatif yang menggunakan metode uji reliabilitas, analisis faktor, regresi berganda, dan uji chi square. Data yang dikumpulkan berasal dari survei terhadap pembeli private label Giant. Hasil penelitian menunjukkan keterlibatan, persepsi harga, pengenalan, dan persepsi risiko berpengaruh signifikan terhadap perilaku pembelian private label. Sementara itu, loyalitas merek dan persepsi kualitas tidak berpengaruh signifikan terhadap perilaku pembelian private label.

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The growth of retail business has increased with the improvement of the number of retailers in Indonesia. These retailers emerge private label in Indonesia. Private label is one of the retailer?s strategy to compete in the business. This thesis examines about the influence of consumer?s perceived value toward buying behavior of private label. This research are quantitative and using reliability test, factor analysis, multiple regression, and chi square. The data were collected by survey of Giant?s private label consumer. The result shows that involvement, price perception, familiarity, and perceived risk have influenced buying behavior of private label. Meanwhile, brand loyalty and quality perception have not influenced buying behavior of private label."

"Tujuan dari penelitian ini adalah melakukan analisis pengaruh perceived value terhadap customer satisfaction dan brand trust pada Maskapai Penerbangan AirAsia Indonesia. Penelitian ini menggunakan sampel sebanyak 100 responden yang mengetahui Maskapai Penerbangan AirAsia Indonesia dan pernah menggunakan layanan dari maskapai penerbangan tersebut lebih dari 2 kali dengan metode non-probabiiity sampling dan teknik purposive.

Dalam penelitian ini, instrumen penelitian yang digunakan adalah kuesioner serta regresi yang digunakan adalah regresi linear. Hasil dari penelitian ini menunjukan bahwa perceived value memiliki pengaruh positif terhadap customer satisfaction. Perceived value juga disimpulkan memiliki pengaruh positif terhadap brand trust.

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The aim of this study is to analyze the effects of perceived value on customer satisfaction and brand trust on the AirAsia Indonesia Airline Carrier. This study uses 100 sample that knows AirAsia Indonesia and have flown with them for more than twice. The processing of the data uses non-probability method and the technique of purposive sampling.

In this study, survey through questionnaire are the instruments of study and linear regression are the method of analyzing the outcome. The results of this study indicates that there is significant positive effect between perceived value and customer satisfaction, which customer satisfaction is affected by perceived value, whereas significant positive effect are also found on the correlation between perceived value and brand trust, which brand trust is affected by perceived value."