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Abstrak :
Bergesernya gaya hidup manusia turut serta merubah cara mereka dalam memenuhi kebutuhannya, termasuk kebutuhan komunikasi. Pasar online Asia Pasifik turut bergeser dari penggunaan PC dan lebih mengarah ke smartphone. Perkembangan alat telekomunikasi kini memungkinkan konsumen tidak hanya memenuhi kebutuhannya untuk berkomunikasi, namun juga berbelanja. Penggunaan smartphone untuk berbelanja merupakan tahapan lanjutan dalam perkembangan berbelanja setelah sebelumnya marak penggunaan internet yang mendunia. Penelitian ini bertujuan untuk menganalisa pengaruh perceived entertainment dan subjective norms terhadap satisfaction dan word of mouth. Sampel penelitian ini adalah konsumen yang pernah berbelanja menggunakan smartphone dalam kurun 6 (enam) bulan terakhir. Data diolah dengan menggunakan metode Structural Equation Modelling. Hasil penelitian menunjukkan bahwa perceived entertainment memiliki pengaruh positif terhadap satisfaction. Namun, subjective norms tidak terbukti memiliki pengaruh signifikan terhadap satisfaction. Di sisi lain, satisfaction terbukti memediasi hubungan antara perceived entertainment dan satisfaction. Hasil penelitian juga menunjukkan satisfaction tidak memediasi hubungan antara subjective norms dan word of mouth.

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The shifting of human lifestyles changes the way they meet their needs, including communication needs. Asia-Pacific online market also shifted from the use of PCs and more directed to smartphone. The development of telecommunications enable consumer not only to fulfill their needs for communication, but also shopping. The use of smartphone for shopping is an advanced stage in the development of shopping after the growing number of internet user. This study aims to analyze the effect of perceived entertainment and subjective norms towards satisfaction and word of mouth. Data for this research were collected from consumers who has shopped through their smartphone in the last 6 (six) months. They were then analyzed using Structural Equation Modelling method. The results of this research shows that perceived entertainment has positive effect on satisfaction. However, subjective norms are not shown to have a significant effect on satisfaction.meanwhile, satisfaction proved to mediate the relationship between perceived entertainment and word of mouth. the results shown that satisfaction does not mediate the relationship between subjective norms and word of mouth.

Abstrak :
Tujuan utama dari penelitian ini adalah untuk menyelidiki mediasi dan moderasi efek keterlibatan produk dan kepercayaan terhadap situs dalam kaitannya dengan pengaruh atribut iklan web pada niat beli pelanggan. Dalam penelitian ini, konsumen dengan keterlibatan produk yang lebih tinggi cenderung untuk berbelanja di mal, di mana mereka bisa mendapatkan informasi lebih lanjut tentang produk, dan konsumen dengan keterlibatan produk rendah cenderung lebih bersedia untuk mempertimbangkan hiburan. Selain itu, konsumen dengan tingkat kepercayaan yang lebih tinggi terhadap situs belanja online cenderung dipengaruhi oleh informasi yang dirasakan dan dengan demikian lebih lama berada di situs belanja sebaliknya, konsumen dengan tingkat kepercayaan yang rendah terhadap website cenderung lebih bersedia untuk mempertimbangkan hiburan yang dirasakan meminimalkan ketidakpastian lingkungan. ......he principal objective of this study was to investigate the mediating and moderating effects of product involvement and trust toward websites in relation to the effects of the attributes of web advertisements on customer’s purchase intentions. In this study, consumers with greater product involvement tended to shop in shopping malls, where they could obtain more information on products, and that consumers with low product involvement tended to be more willing to consider entertainment. Additionally, consumers with higher levels of trust toward websites tended to be influenced by perceived informativeness and thus stay longer at shopping sites conversely, consumers with low levels of trust toward websites tended to be more willing to consider perceived entertainmentas minimizing environmental uncertainty.

Abstrak :
Tesis ini membahas pengaruh aspek-aspek iklan display dan pencarian kata kunci pada e-commerce Shopee Indonesia dan Tokopedia terhadap intention to purchase (niat pembelian konsumen). Penelitian menggunakan pendekatan kuantitatif dengan konsep-konsep Theory of Reasoned Action (TRA) dan Theory of Planned Behavior (TPB). Dari 595 responden penelitian yang diuji dengan analisis jalur menyiratkan adanya pengaruh perceived informativeness, perceived entertainment, dan perceived credibility terhadap perceived ad value. Perceived ad value, perceived entertainment, perceived credibility, dan perceived interactivity secara bersama-sama berpengaruh positif terhadap attitude towards ads. Di sisi lain, attitude towards ads, perceived ease of use, dan subjective norms memiliki pengaruh positif terhadap intention to purchase. ......This thesis examines the impact of display and search advertising aspects on the e-commerce platforms of Shopee Indonesia and Tokopedia on consumers' intention to purchase. The research employs a quantitative approach based on the concepts of the Theory of Reasoned Action (TRA) and Theory of Planned Behavior (TPB). Among the 595 research respondents analyzed through path analysis, the results suggest that perceived informativeness, perceived entertainment, and perceived credibility influence perceived ad value. Collectively, perceived ad value, perceived entertainment, perceived credibility, and perceived interactivity positively impact the attitude towards ads. Conversely, attitude towards ads, perceived ease of use, and subjective norms positively influence the intention to purchase.