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"Tesis ini membahas tentang efektivitas program pelatihan komunikasi efektif untuk meningkatkan perceived organizational support dan motivasi kerja karyawan di PT. XYZ yang bergerak dibidang jasa keamanan. Saat ini kinerja perusahaan dirasa tidak optimal akibat rendahnya motivasi kerja dan perceived organizational support yang kurang efektif terkait masalah komunikasi. Tipe penelitian yang dipakai adalah action research pada 23 partisipan Alat ukur perceived organizational support merupakan adaptasi dari Survey of Perceived Organizational Support (Eisenberger,1986) dengan nilai koefisien alpha (α) sebesar 0,833. Sedangkan pengukuran motivasi kerja, menggunakan adaptasi dari Motivation Survey (Moore, 2007) dengan nilai koefisien alpha (α) sebesar 0,843. Hasil uji korelasi Pearson Correlation menunjukkan adanya hubungan yang signifikan antara perceived organizataional support dan motivasi kerja (r = 0,584) signifikansi 0,000 (p>0,05). Sementara hasil uji Paired Sample T-test menunjukkan peningkatan mean perceived organizational support mupun motivasi kerja sebelum dan sesudah intervensi dengan nilai signifikansi 0,517 (p>0,05) dan 0,625 (p>0,05). Dengan demikian tampak bahwa perbedaaan tersebut tidak signifikan. Untuk itu perusahaan perlu melakukan program pengembangan lanjutan yang dapat mendukung intervensi pelatihan komunikasi efektif yang sudah dilakukan.

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This thesis is discuss about effectiveness of communication effective training for increasing perceived organizational support and employee motivation in the PT. XYZ, the security service company. Thus, is action research with the participation of as many as 23 participants. Perceived organizational support measurement was adapted of Survey of Perceived Organizational Support (Eisenberger, 1986) with coefficient alpha (α) of 0.833.To measure employee motivation, Motivation Survey (Moore, 2007) with the value of coefficient alpha (α) of 0.843 was adapted.

Pearson Correlation test results showed a significant relationship between perceived organizational support and emlpoyee motivation (r=0.584) with 0.000 significance (p> 0.05). Results of Paired Sample T-test showed differences in scores before and after the intervention on perceived organizational support to the significance of .517 (p> 0.05) and the motivation to work with a significance value of 0.625 significance (p> 0.05). The result show that the mean difference was not sognifikan. Therefore, this company need to do other development program to support interventions that have been done."

"Penelitian ini bertujuan untuk mengetahui pengaruh role ambiguity terhadap perceived organizational support pada karyawan PT ABC. Berdasarkan hasil identifikasi masalah organisasi, para karyawan menampilkan role ambiguity dan hal tersebut dianggap menjadi salah satu faktor yag menghambat munculnya perceived organizational support. Alat pengumpul data yang digunakan adalah kuisioner Role Ambiguity (Rizzo, House & Lirtzman, 1970) dan Survey of Perceived Organizational Support (Eisenberger, Huntington, Hutchison & Sowa, 1986). Partisipan penelitian berjumlah 118 orang karyawan yang dipilih secara random dari empat direktorat di PT ABC. Hasil uji regresi menunjukkan bahwa role ambiguity terbukti secara signifikan memengaruhi perceived organizational support (r = -,456, R2 = ,208, p < ,05). Artinya, penurunan role ambiguity dapat memunculkan terjadinya peningkatan pada perceived organizatinal support. Peneliti kemudian menyimpulkan intervensi yang tepat untuk menurunkan role ambiguity yaitu melalui pelatihan komunikasi efektif antara atasan dan bawahan. Uji perbedaan sebelum dan sesudah pelatihan menunjukkan penurunan yang signifikan pada role ambiguity dan peningkatan yang signifikan pada perceived organizatinal support pada karyawan PT ABC. Dengan demikian, maka pelatihan komunikasi efektif disarankan menjadi kegiatan untuk menurunkan role ambiguity pada karyawan di PT ABC.

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This study aims to determine the effect of role ambiguity on perceived organizational support in employees at PT ABC. Based on identification of organizational problems, employees indicate a role ambiguity and it is considered to be the one of factors that inhibit perceived organizational support. Role ambiguity and perceived organizational support was measured by Role Ambiguity Questionnaire (Rizzo, House & Lirtzman, 1970) and Survey of Perceived Organizational Support Questionnaire (Eisenberger, Huntington, Hutchison & Sowa, 1986). The study sample comprised of 118 employees selected randomly from four directorates at PT ABC.

Regression analysis result indicated that role ambiguity proven to significantly affect perceived organizational support (r = -,456 R2 = ,208, p < ,05). This result means that a decrease in role ambiguity causes an increase in perceived organizational support. Thus, the researcher concluded that the approriate intervention to decrease role ambiguity was through effective communication training between superior and subordinate.

The difference between pre-test and post test result demonstrated a significant decrease in role ambiguity and increase perceived organizational support in employees at PT ABC. Hence, the effective communication training should take place as a way to decrease role ambiguity of employee at PT ABC."

"Peran dan fungsi manajemen kepala ruangan berkontribusi dalam pelaksanaan komunikasi efektif terutama pada pelaksanaan serah terima. Tujuan penelitian ini adalah mengidentifikasi hubungan peran, fungsi manajemen kepala ruangan dan pelaksanaan serah terima dengan desain cross sectional. Penelitian ini menggunakan probability sampling (tehnik simple random sampling) dengan 266 sampel sesuai kriteria inklusi. Instrumen yang digunakan merupakan modifikasi dari berbagai sumber terkait. Analisis data dilakukan secara univariat, bivariat dan regresi linier berganda. Hasil uji valliditas dan reliabilitas instrumen B adalah 0,362-0,912 (Cronbach alpha 0,955) dan instrument C adalah 0,455-0,722 (Cronbach alpha 0,957) sehingga dikatakan valid dan reliabel. Kesimpulan adalah rata-rata staf pelaksana keperawatan berumur 32,01 tahun, masa kerja 12,27 tahun, mayoritas perempuan, berpendidikan vokasi, pernah mengikuti pelatihan komunikasi efektif, status kepegawaian sukarela/honor/kontrak, jenjang karir perawat klinik (PK) III, dan posisi jabatan sebagai pelaksana, kepala ruangan paling tinggi menjalankan peran informational dan fungsi pengarahan, ada hubungan antara peran kepala ruangan, fungsi manajemen, tingkat pendidikan, pelatihan komunikasi efektif, dan status kepegawaian dengan pelaksanaan serah terima (p = 0,0001–0,045, α = 0,05), faktor yang paling dominan mempengaruhi pelaksanaan serah terima adalah pelatihan komunikasi efektif (Nilai Beta = 3,059) fungsi manajemen kepala ruangan (Nilai Beta = 0,520). Rekomendasi adalah rumah sakit membuat program peningkatan pendidikan staf pelaksana vokasi menjadi pendidikan profesi, membuat program pelatihan peran dan fungsi manajemen kepala ruangan, menjadikan peran dan fungsi manajemen menjadi key performance indicator (KPI) kepala ruangan, kepala ruangan meningkatkan peran interpersonal dan supervisi, dan instrumen penelitian mengenai pelaksanaan serah terima dapat dijadikan panduan dalam melaksanakan serah terima di ruangan.

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The role and management function of the head nurse contributes to effective communication, especially during the handover. The purpose of this study was to identify the relationships among role, management functions of the head nurse and handover implementation with a cross sectional design. This study used probability sampling (simple random sampling technique) with 266 samples according to the inclusion criteria. The instrument used a modification of various related sources. Data analysis used univariate, bivariate and multiple linear regression.The results of validity and reliability test of instrument B are 0.362-0.912 (Cronbach alpha 0.955) and instrument C are 0.455-0.722 (Cronbach alpha 0.957) so that valid and reliable.

Conclusions were the average nursing staff aged 32.01 years, working period 12.27 years, majority of women, vocational education, had attended effective communication training, voluntary/honor/contract employment status, clinical nurse career ladder  III, and position as staff, the highest head nurse carriest out an informational role and directional function, there are relationship among roles of head nurse, management functions, education level, effective communication training, and employment status and handover (p = 0,0001–0,045, α = 0.05), the most dominant factor affecting the handover implementation were effective communication training (Beta Value = 3.059) and management function of head nurse (Beta Value = 0.520).

Recommendation is for hospitals to make education improvement programs for vocational staff to become professional education, make training programs for the role and function of the head of the room, make management roles and functions key room indicator (KPI), room heads improve interpersonal and supervision roles, and instruments research on the implementation of handover can be used as a guide in carrying out handovers in the room."