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Abstrak :
A library's website is the face of the institution in the virtual world. If users don't quickly, easily, and intuitively find what they need, they will move on to other sites?possibly for good. Librarians understand the importance of usability for other library services, but while most libraries have a website, many sites don't adequately address the needs of key users. In this engaging, nontechnical guide, Davidsen and Yankee take readers step-by-step through the process of creating a user-friendly web presence for the library.

Abstrak :
Pemerintah Kabupaten Bogor telah menyediakan suatu layanan untuk menyalurkan aspirasi masyarakat atau lebih dikenal dengan LARAS Online (Layanan Resmi Aspirasi). Namun dalam penerapannya masih ditemukan kekurangan dan tidak memenuhi syarat-syarat penanganan pengaduan yang baik dan benar. Penelitian ini menggunakan metode pendekatan positivis dengan analisis penelitian berdasarkan teori pada Commonwealth Ombudsman, serta menggunakan wawancara mendalam dengan informan yang berhubungan atau berkaitan langsung pada layanan LARAS Online. Hasil penelitian ini membuktikan bahwa penerapan pengaduan melalui Layanan LARAS Online masih tidak baik dan terdapat beberapa kekurangan dalam hal: belum terlaksana dengan baik dari segi responsibilitas manajemen, resources, responsiveness, efisiensi, feedback, assess, planning and investigate, respond, dan follow up. ......The Bogor Regency Government has provided a service to distribute public aspirations or known as LARAS Online (Official Aspiration Online Service). However, in this application, were found deficiencies and did not fulfilled the requirements for handling complaints properly. This study uses a positivist approach to the analysis of research based on theories of Commonwealth Ombudsman, and well as using interviews with informants who are related to the LARAS Online service. The results of this study prove that the application of complaints through the LARAS Online service is still not appropriate and there are some shortcomings of: not yet well implemented in terms of management responsibility, resources, responsiveness, efficiency, feedback, assessments, planning and investigating, responding, and following up.

Abstrak :
Perkembangan model e-dagang baru yakni Subscription-based Online Service (SOS) telah mencapai skala global, dengan peningkatan signifikan dari tahun ke tahun, tercatat adanya pemasukan 7,5 Trilliun Dolar Amerika secara kolektif, dari 2.000 penyedia jasa SOS di Amerika Serikat saja. Metode berbelanja yang inovatif dan hemat waktu mengindikasikan evolusi dalam industri mode dan kecantikan. Fashion Subscription-Based Online Services (SOS) sangat mewabah di Barat, namun keberadaaannya tidak sebesar itu di Benua Asia, terutama di Asia Tenggara. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi Purchase Intention pengguna terhadap Fashion Subscription-Based Online Services (SOS). Penelitian ini menggunakan pendekatan kuantitatif dengan total responden yang terkumpul sebanyak 852 data yang merupakan pengguna layanan Fashion SOS di Asia Tenggara. Data kemudian dianalisis dengan Partial Least Square Structural Equation Method (PLS-SEM) menggunakan software SmartPLS 3. Hasil penelitian pun menunjukkan bahwa faktor-faktor utilitarianisme, hedonisme, kesadaran akan fashion, keinginan akan produk yang unik, sikap serta subjective norm berdampak pada Intention menggunakan Fashion SOS di Asia Tenggara. Perusahaan industri Fashion and Beauty dapat menggunakan wawasan ini untuk secara akurat memprediksi pasar sasaran yang tepat dan memiliki pemahaman yang lebih baik tentang konsumen yang telah menggunakan metode belanja yang baru, mudah, dan nyaman ini ......The emerging e-business Subscription-based Online Services (SOS) providing periodic delivery of products customized in a box to consumers has, in aggregate, become a USD 7.5 billion industry with over 2,000 SOS retailers in the US only. Such an innovative and timesaving method of shopping may indicate the evolution in the fashion and beauty industry. This paper aims to identify factors that affects customer’s intention to use Fashion Subscription-Based Online Services (SOS) in Southeast Asia. These factors are based on Ajzen’s Theory of Planned Behaviour (TPB). The study will use quantitative approach on 852 respondents’ survey on Fashion SOS users across Southeast Asia. The data is then analysed with Partial Least Square Structural Equation Method (PLS-SEM). The study shows that utilitarian and hedonistic motivations, fashion consciousness, and desire for unique product all lead to positive attitude towards Fashion SOS. Thus, along with subjective norms, the positive attitude ultimately leads to consumer’s intention to use Fashion Subscription-based Online Services (SOS) in Southeast Asia. Fashion and Beauty industry companies can also utilize these insights to accurately predict the appropriate target market and have better understanding of consumers who have used this new, effortless, and convenient method of shopping

Abstrak :
Information-hungry consumers have become accustomed to flashy commercial web sites, the lightning speed of major search engines, and a seemingly endless array of "content" at high profile sites like Amazon.com. Libraries committed to delivering online content and services in this frenzied environment need the authoritative guidance and practical know-how available in Library Web Sites.