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Contents : - Create an effective mentoring program: - I. Planning and developing guidelines for mentoring programs - II. Making effective matches - III. Structuring the program: mentor/Mentee roles and responsibilities - IV. Evaluation - Where to go for more information

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Peer coaching is a powerful process for enabling two or more people, who share common interests or goals, to collaborate in helping one another become more successful in their work or personal lives. This Infoline focuses on the many benefits the process of peer coaching can have on the corporate world.

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Mentoring can solve a whole host of organizational ills from employee turnover to generalized employee dissatisfaction. This Infoline describes three mentoring approaches that you can use to install this powerful performance tool in your organization. You will get detailed descriptions of one-on-one mentoring, group mentoring, and virtual mentoring, along with advice on mentor selection and strategies to be successful. A mentoring program planner is also included.

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"Up-and-coming professionals may have smarts, but they don't have all the answers. Every day presents issues they've never had to consider before. They'll be thankful for The Portable Mentor. This one-stop resource is jam-packed with hundreds of bite-sized tips and strategies for dealing with common yet critical concerns, from goal-setting, decision-making, and project management to self-development and career planning. A "24-7" coach, adviser, and problem solver, The Portable Mentor will help readers: * Be more productive and make better decisions * Build better relationships with peers and supervisors * Enhance skills like writing, speaking, listening, time management, and negotiation * Take better care of their physical and mental well-being * Get ahead and lay the groundwork for further advancement Read start-to-finish or consulted as needed, this A-Z companion gives rising professionals practical guidance when they need it: every day."

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Coach employees to ensure maximum performance, motivation and retention. Following a seven-step coaching process, Coaching for High Performance gives managers the tools to help their people excel at their jobs and meet competitive challenges with confidence. This book teaches managers how to communicate performance expectations, assess employee skill levels, establish the purpose of coaching, and agree on a coaching contract. Managers will learn the critical skills needed to conduct coaching conversations, adapt one?s coaching style to fit changing situations, and create a coaching plan. Readers will learn how to: ? Establish the mission and role as a coach ? Deliver feedback in any situation ? Use coaching skills to motivate and retain employees ? Coach employees across generations and throughout the employment life cycle ? Enhance team performance and channel conflict constructively ? Handle difficult coaching situations with insight and skill. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.

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Getting ahead in a fast-paced, competitive, and changing business climate is tough without some expert advice. This Infoline walks you through the three key steps to becoming an effective and successful executive coach. You will learn how to build trust with your client, ask the right questions, create an effective plan for success, and create human connections that get results.

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pt. 1 Effective coaching and mentoring. What is effective coaching and mentoring at work? -- How can I be an effective coach or mentor? -- How can I be an effective client? -- pt. 2 Coach and mentor development. What is reflective practice and supervision? -- How can I be reflective in practice? -- What about training and accreditation? -- pt. 3 Model, tools, and techniques. What Is The Skilled Helper model? -- How Is The Skilled Helper used in practice? -- What are some useful tools and techniques? -- pt. 4 Coaching and mentoring practice. What are some ethical issues? -- What are frequently asked questions? -- How is a coaching and mentoring culture developed?

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Focuses on helping coaches properly define their coaching roles and provides the skills necessary to be successful. This book states that a wide range of activities fall under the label of coaching, including guiding, teaching, motivating, and mentoring. It is designed to train people for one-on-one coaching situations.

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Feeding your leadership pipeline provides a blueprint for leadership development that addresses the unique challenges of small to mid-sized companies.

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Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.