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Abstrak :
Perusahaan third party logistics (3PL) memainkan peran penting dalam aktivitas supply chain management. Kemampuan yang ditawarkannya dapat membantu perusahaan yang menggunakan jasanya dalam mengurangi biaya supply chain dan fokus pada kompetensi utama mereka. Dalam menghadapi persaingan untuk mencapai keunggulan kompetitif, baik perusahaan pengguna jasa ataupun 3PL sendiri perlu memperhatikan biaya yang dikenakan kepada pelanggan untuk produk dan jasa yang ditawarkan. Lebih dari setengah biaya suatu produk merupakan biaya untuk supply chain dan sebagian besar dipengaruhi oleh aktivitas outbound logistics. Penelitian ini berisi tentang pengembangan model optimasi untuk meminimalkan biaya outbound logistics menggunakan metode Mixed Integer Linear Programming (MILP). Hasil penelitian menunjukkan bahwa model optimasi berhasil mengurangi total biaya outbound logistics dengan keputusan rencana pengiriman yang terdiri dari pemilihan tipe kendaraan, volume muatan pengiriman, tingkat utilisasi kendaraan, dan jumlah kebutuhan pekerja pemuatan. ......Third party logistics (3PL) companies play an important role in supply chain management activities. The capabilities it offers can help companies that use their services to reduce supply chain costs and focus on their core competencies. In the face of competition to achieve competitive advantage, both service users and 3PL companies themselves need to pay attention to the fees charged to customers for products and services offered. More than half the cost of a product is the cost for the supply chain and is largely influenced by outbound logistics activities. This research contains the development of optimization models to minimize outbound logistics costs using the Mixed Integer Linear Programming (MILP) method. The results showed that the optimization model succeeded in reducing the total cost of outbound logistics with the decision of the shipping plan consisting of choosing the type of vehicle, the volume of the shipping load, the level of vehicle utilization, and the number of loading worker needs.

Abstrak :
This book outlining the latest developments in engineering digital transformation gathers a selection of the best papers presented at the 11th International Conference on Industrial Engineering and Industrial Management (CIO 2017), held in Valencia, Spain, from July 5th to 6th, 2017. The papers discuss topics in the following areas: strategy and entrepreneurship, OR, modelling and simulation, production, logistics and supply chain management, information systems, quality and product management, knowledge and project management, service systems, and education.

Abstrak :
Dengan perdagangan daring di Indonesia yang mengalami puncak pertumbuhan yang sangat tinggi, Indonesia telah menjadi salah satu negara di Asia Tenggara dengan pasar besar di sektor perekonomian baru-baru ini. Hasil dari perkembangan inipun membawa peluang maupun tantangan baru bagi manajemen logistik e-commerce, terutama dengan sektor logistik yang telah menjadi tulang punggung aktivitas e-commerce. Kualitas layanan telah menjadi tema prioritas dalam penelitian pemasaran dan logistik, sejalan dengan kepentingan dalam kualitas, manajemen kualitas, dan kepuasan di perusahaan. Penelitian ini bertujuan untuk melihat penerapan manajemen kualitas pada layanan logistik (kualitas informasi, kualitas pemesanan, kualitas pengiriman, harga pengiriman, dan pelayanan pelanggan) dalam belanja daring di Indonesia untuk membangun hubungan jangka panjang dengan pelanggan lewat variabel repurchase intention dan loyalty dengan mediasi customer satisfaction, dimana penelitian difokuskan pada industri online fashion yang sedang meningkat secara global dan berkontribusi secara signifikan pada ekonomi kreatif nasional. Survei terhadap 202 responden dilakukan dan diuji dengan metode Partial Least Squares - Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa kualitas pemesanan, kualitas pengiriman, harga pengiriman, dan pelayanan pelanggan berpengaruh terhadap customer satisfaction kecuali pada hubungan dari kualitas informasi. Kemudian customer satisfaction juga memiliki hubungan yang signifikan dengan repurchase intention dan loyalty. ......With e-commerce experiencing a very high growth peak in Indonesia, Indonesia has become one of the countries in Southeast Asia with a large market in the recent economic sector. The results of this development also bring new opportunities and challenges for e-commerce logistics management, especially with the logistics sector that has become the backbone of ecommerce activities. Service quality has become a priority theme in marketing and logistics research, in line with interests in quality, quality management, and satisfaction in companies. This study aims to examine the application of quality management in logistics services (information quality, order quality, delivery quality, shipping prices, and customer service) in online shopping in Indonesia to build long-term relationships with customers through repurchase intention and loyalty variables with customer satisfaction mediation, where research is focused on the online fashion industry which is now rising globally and contributes significantly to the national creative economy. A survey of 202 respondents was conducted and tested using the Partial Least Squares - Structural Equation Modeling (PLS-SEM) method. The results showed that the quality of orders, quality of delivery, price of delivery, and customer service affect customer satisfaction except for the relationship of information quality. Then customer satisfaction also has a significant relationship with repurchase intention and loyalty.