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ABSTRAKLingkungan bisnis berubah semakin kompleks, dinamis, menghujamkan informasi tanpa jeda pada organisasi. Masalah organisasi mencuat manakala informasi yang dihadapi berbeda dari pengalaman yang telah dimiliki. Konsekuensinya, organisasi yang mampu memaknai dan menginterpretasikan lingkungan (sensemaking), membangun Simpulan pertama, karakteristik knowing organization menunjukkan: (a) sensemaking mengakar pada identitas organisasi yang terkonstruk melalui outward looking dan inward looking, (b) knowledge creating dipengaruhi strategi hasil sensemaking, dan (c) mode decision making berpola process ketika menjamin service delivery, bounded rational ketika terkait market positioning, dan political ketika proses knowledge sharing. Kedua, dinamika knowing organization bersifat (a) self-fulfilling prophecy dengan identitas organisasi sebagai leverage, dan (b) eksistensi ?paradox of belonging? terjadi dengan dampak overshoot & collapse akibat menguatnya learning itu sendiri. Sebagai early warning paradoks: (a) waktu adaptasi untuk yakin terhadap produk dan metode service delivery, dan (b) intensitas konflik nilai komunitas praktek: selling, consulting, dan product developing.
Penelitian menghasilkan sintesis, modifikasi teori, bahwa knowing organization terjadi jika informasi mengalir berpola feedback di antara aktivitas sensemaking, knowledge creating, dan decision making, dimana identitas organisasi menjadi sumber nilai anggota organisasi dalam bertindak sehingga keluaran dari setiap aktivitas menyajikan konteks dan sumber daya yang terinci untuk aktivitas yang lainnya, dan paradoks learning melekat di dalam dinamika knowing organization. Sebagai kajian akademis, implikasi penelitian ini yaitu pada: (a) modifikasi teori knowing organization, (b) teorisasi deskriptif-preskriptif untuk kajian organizational learning, (c) metode preskripsi dari konstruktivisme dalam kajian strategi organisasi, dan (d) disain mixed model research untuk ilmu administrasi bisnis dengan karakter applied science.
ABSTRACTThe greatly and dynamically changing business environment has continuously hammered the organization with abundant information. The problem of organization comes up when the information faced by is different from the experience on organization that someone has had. Consequently, the organization able to conceive and to interpret the environment (sensemaking) must construct the knowledge to overcome the problem and mobilize the knowledge and its skill (knowledge creating) that it can provide the organization with the detailed context for decision making in managing the organizational resources (decision making) required by an environmentally adaptive organization. This Choo?s proposition of knowing organization has led to the strong interest in understanding more deeply the phenomenon of the social construction process of knowing in a Human Resources management consultant organization under the case study of ?Daya Dimensi Indonesia?.
This research applies the design of the mixed model research combining both the qualitative and the quantitative approaches. The etnomethodology method qualitative approach is used to answer questions about the characteristics of knowing organization observed in an organization. The system dynamics method quantitative approach is used to answer questions about what the dynamic of knowing organization is like. The research is aimed at presenting the knowledge about: Firstly, the characteristics of the knowing Human Resources consultant management organization or the learning organization; and secondly, the dynamic or the structure of cause and effect relationship among the activities of sensemaking, knowledge creating and decision making, the possible paradox of knowing organization, the prescription for managing the effects of paradox.
The first conclusion, the characteristics of knowing organization shows (a) the sensemaking underlines the organization identity constructed through both the outward looking and inward looking, (b) the knowledge creating is influenced by the sensemaking strategy, (c) the decision making has the process mode when it guarantees the service delivery, the bounded rational mode when related to marketing positioning, and the political mode when during the knowledge sharing process. The second, the dynamic of knowing organization is characterized by its self-fulfilling prophecy with the organization identity as its leverage, (b) the extension of the ?paradox of belonging? with its overshoot and collapse effects caused by the increase of the learning itself. As an early warning paradox: (a) the adaptation time to convince with the product and the method of delivery service, (b) the conflict intensity of the community value practice: selling, consulting, and product developing.This research results in a synthesized, modified theory saying that knowing organization happens when the pattern of the flowing information shows feedback among the activities of sensemaking, knowledge creating and decision making in which the organization identity serves as the value source for the members of the organization in their taking actions so as to gain each activity output providing any other activities with the detailed context and resources and with the learning paradox embedded in the dynamic of knowing organization. As an academic study, the implication of this research is on: (a) the modified theory of knowing organization, (b) the theorized descriptive-prescriptive method for the organizational learning, the prescriptive method of constructivism in a case study of organizational strategy; and (d) the design of the mixed model research for business administration science characterized as an applied science."
