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"Kereta cepat pertama di Indonesia, Kereta Whoosh, telah selesai dikonstruksi pada Oktober 2023. Akibat dari munculnya Kereta Whoosh, mode choice perjalanan Jakarta – Bandung mengalami perubahan. Penelitian ini bertujuan untuk menganalisa efek dari jumlah pelaku perjalanan (okupansi) di dalam kendaraan pribadi terhadap mode choice Kereta Whoosh, Kereta Argo Parahyangan, dan kendaraan pribadi mobil di jalan tol. Perhitungan penelitian ini akan menggunakan regresi multinomial logit untuk memunculkan fungsi utilitas yang kemudian akan digunakan untuk perhitungan probabilitas mode choice. Alat bantu SPSS akan digunakan untuk mengolah data regresi multinomial logit.

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The first high-speed train in Indonesia, Woosh Train, was completed in October 2023. Surveys and reports were conducted to understand the preference of Jakarta - Bandung travelers regarding the Whoosh Train. The construction of the Whoosh Train raised questions on whether this transportation mode would survive the competition as a transportation mode. As high-speed trains usually have a high maintenance cost, the need of adequate profits is important. One of the ways is by selling the ticket and gain profits through it. Due to the importance of profits, the tickets were set at a higher price. On the other hand, the existing train Kereta Argo Parahyangan for Jakarta - Bandung travel has dominated the market with lower prices. The private transportation car on the other hand has a travel cost-sharing option. Due to all of this, understanding how travel occupancy affects the mode choice can help identify how society reacts to Whoosh Train's appearance. The reaction of the society will be seen using the mode choice probability based on the travel occupancy. The research will use the Multinomial Logistic Regression method to create a model that predicts the mode shift probability."

"Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan Kereta Cepat Whoosh terhadap kepuasan dan loyalitas pelanggan di Indonesia. Model SERVQUAL yang dimodifikasi digunakan dalam penelitian ini untuk mengevaluasi enam dimensi kualitas pelayanan; Tangibility, Reliability, Assurance, Comfort, Convenience, dan Empathy and responsiveness. Desain penelitian yang digunakan adalah kuantitatif dengan pendekatan konklusif deskriptif, menggunakan metode pengumpulan data primer melalui survei kuesioner elektronik dalam bentuk Google Forms dan teknik sampling non-probability dengan metode snowball sampling. Data yang terkumpul dari 165 responden diolah menggunakan metode Partial Least Squares – Structural Equation Modelling (PLS-SEM). Hasil penelitian menunjukkan bahwa Tangibility, Reliability, Assurance, Comfort, dan Convenience memiliki pengaruh positif signifikan terhadap Overall satisfaction, sementara Empathy and responsiveness tidak menunjukkan pengaruh signifikan. Selain itu, Overall satisfaction memiliki pengaruh positif kuat terhadap Customer loyalty.

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This study aims to analyze the impact of the Whoosh High-Speed Train's service quality on customer satisfaction and loyalty in Indonesia. A modified SERVQUAL model is used in this research to evaluate six dimensions of service quality: Tangibility, Reliability, Assurance, Comfort, Convenience, and Empathy and Responsiveness. The research design is quantitative with a conclusive descriptive approach, using primary data collection through electronic questionnaire surveys via Google Forms and a non-probability sampling technique with the snowball sampling method. Data collected from 165 respondents were analyzed using Partial Least Squares – Structural Equation Modelling (PLS-SEM). The results indicate that Tangibility, Reliability, Assurance, Comfort, and Convenience have a positive and significant impact on Overall Satisfaction, while Empathy and Responsiveness do not show a significant impact. Additionally, Overall Satisfaction has a strong positive influence on Customer Loyalty."