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Abstrak :
Penelitian ini dilakukan untuk melihat pengaruh faktor dan mediator yang menciptakan kepuasan dan loyalitas pengguna layanan e-tourism. Variabel yang digunakan dalam penelitian ini yaitu pembentukan stimuli, pencarian informasi, evaluasi kualitas pelayanan, kepuasan, dan loyalitas. Tinjauan pustaka dilakukan untuk mengkaji teori dan penelitian-penelitian terdahulu yang berkaitan dengan topik penelitian. Data primer dikumpulkan melalui penyebaran kuesioner terhadap responden dengan metode judgment sampling, yaitu menentukan kriteria responden: 1) pernah menggunakan layanan e-tourism, 2) pernah membaca review, dan 3) termasuk dalam kelompok umur 18-35 tahun. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM). Dari hasil CFA ditemukan bahwa variabel pembentukan stimuli tidak memenuhi uji reliabilitas model pengukuran sehingga variabel tersebut dikeluarkan dari model penelitian. Hasil penelitian menunjukan bahwa pencarian informasi mempunyai pengaruh langsung terhadap evaluasi kualitas pelayanan dan kepuasan, tetapi tidak berpengaruh langsung terhadap loyalitas. Evaluasi kualitas pelayanan memiliki pengaruh terhadap kepuasan dan kepuasan memiliki pengaruh terhadap loyalitas pelanggan. Dengan demikian, untuk menciptakan kepuasan dan loyalitas pengguna layanan e-tourism, penyedia jasa e-tourism sebaiknya memperhatikan kualitas informasi dan kualitas pelayanan yang ditawarkan kepada pelanggan. ......This research examines the effect of Factors and Mediators that Creates Satisfaction and Loyalty of e-tourism’s users. Variables used in this research is generation of stimulus, information search, evaluation of service quality, satisfaction, and loyalty. The literature review conducted to assess the theories and previous studies related to the research topic. Primary data was collected from questionnaire distributed to respondents used judgment sampling method, criteria of respondents: 1) used e-tourism service, 2) read a review in e-tourism service, and 3) included in the age group 18-35 years. This followed by an analysis of the data with Structural Equation Modeling (SEM). Results of the CFA showed that generation of stimulus do not meet the reliability test measurement model so that this variable were excluded from the research model. The results of research showed that information search has a direct influence on the evaluation of service quality and satisfaction, but has no direct effect on loyalty. Evaluation of service quality has direct effect on satisfaction and satisfaction has direct effect on loyalty. So, to creates satisfaction and loyalty of e-tourism’s users, e-tourism service providers should pay attention to the quality of information and service quality that offered to users.

Abstrak :
[ABSTRAK
Penelitian ini membahas pengaruh product related factor dan channel related factor terhadap seleksi website pemesanan hotel melalui internet dengan membandingkan Website Online Travel Agent (OTA) dan Website Hotel. Skripsi ini membahas pengaruh terhadap purchase intention yang ditimbulkan oleh product related factor, channel related factor dan information search intention. Penelitian menghasilkan kesimpulan pada kedua website, purchase intention tidak dipengaruhi secara signifikan oleh product related factor. Sedangkan pada product related factor dan channel related factor berpengaruh secara signifikan terhadap information search intention pada Website Hotel dan channel related factor berpengaruh secara signifikan terhadap purchase intention dan information search intention pada Website OTA. Pada penelitian ini juga terdapat implikasi manajerial serta saran untuk penelitian selanjutnya.

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ABSTRACT
This study discusses the effect of product related factor and channel related factor towards selection of online hotel booking channel via Internet with comparing on Online Travel Agent (OTA) and Hotel Website. This study also includes two other variables, namely information search intention and affecting on purchase intention. This results of this research show that on both website, purchase intention did not significantly affected by product related factor. But channel related factors significantly influence information search intention for both Website and purchase intention on OTA Website. There are also managerial implications and advices for the next research. , This study discusses the effect of product related factor and channel related factor towards selection of online hotel booking channel via Internet with comparing on Online Travel Agent (OTA) and Hotel Website. This study also includes two other variables, namely information search intention and affecting on purchase intention. This results of this research show that on both website, purchase intention did not significantly affected by product related factor. But channel related factors significantly influence information search intention for both Website and purchase intention on OTA Website. There are also managerial implications and advices for the next research. ]

Abstrak :
Penelitian ini membahas tentang faktor yang memengaruhi niat pembelian kembali pada Online Travel Agent OTA . Responden penelitian ini berjumlah 225 orang dan merupakan orang yang sudah pernah memesan hotel secara online melalui situs Traveloka dalam kurun waktu tiga bulan terakhir dengan wilayah cakupan Jakarta, Bogor, Depok, Tangerang, dan Bekasi. Pengolahan data menggunakan program LISREL 8,51. Hasil penelitian menunjukkan bahwa product related factors berpengaruh positif pada niat pembelian kembali, begitu juga dengan channel related factors yang terbukti berpengaruh positif pada niat pembelian kembali, serta channel related factors berpengaruh positif pada niat pencarian informasi, penelitian ini juga menemukan bahwa product related factors tidak berpengaruh pada niat pencarian informasi, dan niat pencarian informasi tidak berpengaruh pada niat pembelian kembali. ......This research studies the factors that affect repurchase intention on OTAs Online Travel Agent. This research sampled 225 respondents, which are people who have booked hotel stays through the website app Traveloka in the past three months, living in areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi. The data was processed using the software LISREL 8.51. This research shows that Product Related Factors have positive effect on Repurchase Intention, and Channel Related Factors have positive effect on Repurchase Intention, also Channel Related Factors have positive effect on Information Search Intention. This research also shows that Product Related Factors has no positive effect on Information Search Intention and Information Search Intention has no positive effect on Repurchase Intention.

Abstrak :
Penelitian ini bertujuan untuk mengetahui sejauh mana pengaruh dari perilaku belanja online yang diukur dengan sikap, motif, keakraban, dan perilaku pencarian terhadap keputusan berbelanja kembali pada generasi millennial dan Gen Z di Indonesia. Sampel yang digunakan pada penelitian ini merupakan penduduk Indonesia, terdapat 145 responden dengan umur 17-25 (Generasi Z) dan 139 responden untuk umur 26-40 (Millennial). Penelitian ini menggunakan PLS-SEM Multigroup Analysis dalam mengolah data. Hasil penelitian ini menunjukkan bahwa kedua generasi memiliki niat pembelian ulang yang sama tetapi motivasi yang berbeda mendorong mereka. Millennial mungkin lebih termotivasi oleh motif nilai, sedangkan Gen Z lebih termotivasi oleh motif sosial. ......This study aims to determine the extent to which the influence of online shopping behavior as measured by attitudes, motives, familiarity, and search behavior on repurchase intention among the millennial and Gen Z generations in Indonesia. The sample used in this study is Indonesian, there are 145 respondents aged 17-25 (Generation Z) and 139 respondents aged 26-40 (Millennial). This study uses the PLS-SEM Multigroup Analysis in processing data. The results of this study suggest that both generations have similar repurchase intentions, but different motivations drive them. Millennials may be more motivated by values, while Gen Z may be more motivated by social motives.

Abstrak :
Menjaga kebersihan dari ujung kaki hingga ujung kepala merupakan salah satu bentuk dari merawat diri. Tren ini menjadi semakin meningkat diiringi dengan mulai mewabahnya virus COVID-19 sejak tahun 2020 silam. Banyak perusahaan ikut bersaing untuk menunjukan kebolehan produk perawatan dirinya agar menjadi pilihan terbaik bagi para pelanggan. Salah satu caranya adalah dengan persepsi harga dan pengemasan produk yang sesuai. Dengan kedua aspek tersebut, perusahaan dapat memberi kepuasan bagi para pelanggan dan mendorong untuk melakukan perilaku pencarian informasi pra pembelian. Penelitian ini bertujuan untuk mengetahui bagaimana persepsi harga dan pengemasan produk dapat mempengaruhi perilaku pencarian informasi pra pembelian yang dimediasi oleh kepuasan pelanggan. Variabel yang digunakan adalah price perception, product packaging, pre-purchase information search behavior, dan customer satisfaction. Desain penelitian yang digunakan adalah konklusif deskriptif dengan metode kuantitatif menggunakan self-administered questionnaire. Terdapat 217 responden yang merupakan mahasiswa di jabodetabek dan pernah membeli Personal Care Products (PCP) selama 6 bulan terakhir di toko swalayan yang berpartisipasi dalam penelitian. Data dianalisis menggunakan Structural Equation Modeling (SEM) dan diolah dengan software SPSS serta AMOS. Hasil penelitian menunjukan bahwa price perception tidak memiliki pengaruh terhadap pre-purchase information search behavior. Product packaging, dan customer satisfaction memiliki pengaruh terhadap pre-purchase information search behavior. Kemudian customer satisfaction memiliki peran mediasi antara price perception dengan pre-purchase information search behavior, dan memiliki peran mediasi antara product packaging dengan pre-purchase information search behavior. ......Maintaining cleanliness from toe to head is a form of self-care. This trend is increasingly accompanied by the outbreak of the COVID-19 virus in 2020. Many companies compete to show the ability of self-care products to be the best choice for customers. One way is to determine the price perception and product packaging. With these two aspects, companies can provide satisfaction for customers and encourage them to make pre-purchase information search behavior. This study aims to find out how pricing and product packaging can influence pre-purchase information search behavior mediated by customer satisfaction. The variables used are price perception, product packaging, pre-purchase information search behavior, and customer satisfaction. The research design used was conclusive descriptive with quantitative methods using a self-administered questionnaire. There were 217 respondents who were students in Jabodetabek and had purchased Personal Care Products (PCP) for the last 6 months at supermarkets who participated in the study. Data were analyzed using Structural Equation Modeling (SEM) and processed with SPSS and AMOS software. The results of the study show that price perception does not have an influence on pre-purchase information search behavior. Product packaging, and customer satisfaction have an influence on pre-purchase information search behavior. Then customer satisfaction has a mediating role between price perception and pre-purchase information search behavior, and has a mediating role between product packaging and pre-purchase information search behavior.

Abstrak :
Penelitian ini bertujuan untuk mengetahui pola pencarian informasi tunanetra, yang meliputi kebutuhan, sumber, bentuklformat dan hambatan apa yang dialami tunanetra dalam melakukan pola pencarian informasi. Pola pencarian informasi ini berguna untuk pustakawan dan pekerja informasi dalam memprediksi kebutuhan informasi pemustaka (user). Penelitian ini adalah penelitian kualitatif dengan metode fenomenologi. Hasil penelitian ini menunjukkan bahwa kebutuhan informasi, sumber informasi dan format yang paling disukai tunanetra bermacam-macam. Hal ini dipengaruhi oleh latar helakang pendidikan, tingkat pendidikan dan pekerjaannya. Salah satu hambatan yang dialami tunanetra dalam mencari informasi yaitu; tidak adanya penerbit yang menerbitkan buku khusus untuk tunanetra.

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The objectives of this research is to determine information seeking patterns of blind or visually impaired, which includes the needs, resources, forms and barriers experienced by blind people what to do information search patterns. Search pattern is useful information for librarians and information workers in predicting user needs information. This research is a qualitative research method of phenomenology. The results of this study indicate that the information needs, sources of information and the most preferred formats blind variety. This is influenced by educational background, level of education and work. One of the obstacles experienced by blind people in seeking information, namely: the absence of a publisher who publishes a special book for the blind.

Abstrak :
Classifying target markets into groups of consumers assists marketers to clearly Identify and satisfy the needs and wants of each group. Parallel with this argument, this paper examines a new way of segmenting consumer market from the behavior of consumer. Three types of consumer (passive, rational-active, and relational-dependent) have been tested empirically based on theoretical background. Discussion and conclusion derived from this study are presented.

Abstrak :
Keberlimpahan informasi menyebabkan pemustaka atau pengguna mengalami kesulitan dalam memperoleh informasi yang relevan dan cepat sesuai dengan kebutuhannya. Keterbatasan tersebut berupa tidak adanya waktu yang cukup untuk melakukan penelusuran secara serius atau karena belum atau tidak memiliki keterampilan dalam menelusur informasi secara online atau karena tidak memiliki pengetahuan yang memadai tentang informasi itu sendiri. Untuk mengatasi masalah penelusuran informasi diperlukan dasar kemampuan menelusur (basic information skill) dengan menggunakan strategi penelusuran. Ketika dalam menelusur tidak memanfaatkan fasilitas penelusuran dan strategi penelusuran online menyebabkan informasi yang didapatkan yaitu perolehan (recall) yang tinggi dan presisi (precision) yang rendah. Demikian pula dengan Dosen Inti dan Penelitian FIB UI, untuk menyelesaikan tugas dan kewajiban sebagai Dosen Inti dan Penelitian diperlukan kemampuan menelusur online secara individu. Dengan pendekatan kualitatif deskriptif dan menggunakan metode studi kasus, penelitian ini mencoba mengungkap kemampuan penelusuran sumber informasi online oleh Dosen Inti Penelitian FIB UI. Hasil penelitian ini berupa diperlukannya pelatihan literasi informasi atau pelatihan penelusuran sumber informasi online untuk para Dosen Inti dan Penelitian agar dapat mempunyai kemampuan penelusuran sumber informasi online, sehingga masalah penelusuran online dapat diatasai. ......Information overload lead to users experiencing difficulties in obtaining relevant information and quickly according to his needs. To solve the basic problem of searching for needed information searching skills or basic information skills by using the search strategy. When the searcher does not avail the facility of online search and search strategy led to the acquisition of information obtained is of high recall and low precision. Similarly, Core and Research Lecturer Faculty Humanity UI, to complete the duties and obligations as a Core and Research Lecturer required online searching capabilities of individual. Using qualitative approach and case study methodology, the study sought to uncover the ability to search online information sources by Core and Research Lecturer Faculty Humanity UI. These results form the need for information literacy training or training for searching online resources for the core Lecturer and Research in order to have the ability to search online information sources, so the problem can be solved online search.

Abstrak :
Tesis ini meganalisa faktor-faktor yang dihipotesiskan dapat mempengaruhi niat konsumen untuk membeli secara online. Ada lima variabel yang dihipotesiskan mempengaruhi niat untuk membeli secara online langsung yaitu Attitude, Product Knowledge, Online Information Search, Perceived Risk, and Trust. Model penelitian ini diambil dari berbagai peneliti seperti jurnal dan juga studi orang. Menggunakan beberapa jurnal seperti, 'Online Purchase Determianants: Is Their Efect Moderated By Direct Experience?' by Broekhuizen and Huizingh 2009; 'The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator' by Chang and Chen, 2008; ?A Research Modeling to Understand Online Shopping Intention. Australian Journal of Basic & Applied Sciences? by Delafrooz, Paim, Khatibi, 2011; 'Consumer Behavior Research of Factors Influencing Online Purchase Intention' a thesis by Febriyanti, Institut Teknolgi Bandung, 2011. Ada 13 hipotesis yang disimpulkan dari model yang dibangun. Berdasarkan 341 responden konsumer online di wilayah JABODETABEK yang mengetahui secara khusus tentang Bukalapak.com, ditemukan bahwa dari 5 variabel yang dihipotesiskan mempengaruhi niat beli online secara langsung, ditemukan bahwa sebenarnya dalam kenyataan hanya 2 variabel yang secara signifikan mempengaruhi niat untuk membeli secara online. Kedua variabel itu adalah Online Information Search dan Percieved Risk. ......This thesis anlayzes the factors that are hypothesised to affect a consumer's intention to purchase online. There are five variables which are hypothesised to affect intention to purchase online directly which are Attitude, Product Knowledge, Online Information Search, Perceived Risk, and Trust. The model of this research is taken from various researchers such as journals and also past studies of people. The journals used in some consists of 'Online Purchase Determianants: Is Their Efect Moderated By Direct Experience?' by Broekhuizen and Huizingh 2009; 'The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator' by Chang and Chen, 2008; 'A Research Modeling to Understand Online Shopping Intention. Australian Journal of Basic & Applied Sciences' by Delafrooz, Paim, Khatibi, 2011; 'Consumer Behavior Research of Factors Influencing Online Purchase Intention' a thesis by Febriyanti, Institut Teknolgi Bandung, 2011. There are 13 hypotheses concluded from the model constructed. Based on 341 respondents in the JABODETABEK area who are online shoppers and know specifically about Bukalapak.com, it was found that from the 5 variable that are hypothesised to affect online purchase intention directly, it was found that there were actually in reality only 2 variables that significantly affects intention to purchase online. These two variables are online information search and perceived risk.