Lucas, Robert W.
                     
                           "Contents :
- Preface  
- Introduction  
- Chapter 1: Assessing and addressing learners' needs  
- Chapter 2: Creating memorable events  
- Chapter 3: Developing powerful learning aids  
- Chapter 4: Creating a stimulating environment  
- Chapter 5: Starting with a bang!  
- Chapter 6: Connecting with learners  
- Chapter 7: Getting learners' brains in gear  
- Chapter 8: Engaging your learners  
- Chapter 9: Keeping it positive  
- Chapter 10: Managing unique groups and individuals  
- Chapter 11: Reinforcing learning through review and repetition  
- Chapter 12: Transferring learning to the job  
- Chapter 13: Evaluating training results  
- Appendix A: Applying Abraham Maslow's hierarchy of needs theory of motivation to training  
- Appendix B: Creative strategies for selecting volunteers  
- Appendix C: Creatively grouping participants  
- Resources  
- About the author  
- Index  "
                        Alexandria, Virginia: American Society for Training and Development, 2010