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"Penelitian ini bertujuan untuk mengetahui pengaruh dari faktor-faktor (functional value, social value, emotional value, epistemic value, dan monetary value) yang termasuk dalam nilai Theory of Consumption Value terhadap loyalty dengan mediasi satisfaction dalam konteks mobile payment dan Generasi-Z di Indonesia, khususnya pulau Jawa. Penelitian ini juga menggunakan variabel alternative attractiveness sebagai variabel moderasi yang dapat mempengaruhi satisfaction terhadap loyalty. Penelitian ini menggunakan data sebanyak 150 responden melalui teknik purposive sampling yang selanjutnya dianalisis menggunakan Partial Least Square-Structural Equation Method (PLS-SEM). Hasil dari penelitian ini menyimpulkan bahwa functional value, social value, dan emotional value berpengaruh secara langsung terhadap satisfaction dan juga memediasi pengaruh tersebut kepada loyalty. Epistemic Value dan Monetary Value terbukti tidak berpengaruh terhadap satisfaction dan loyalty. Terakhir, variabel alternative attractiveness tidak signifikan dalam memoderasi pengaruh antara satisfaction dan loyalty. Hasil ini mengindikasikan bahwa loyalitas Generasi-Z di Indonesia, khususnya pulau Jawa dipengaruhi oleh functional value, social value, dan emotional value.

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This research aims to determine the influence of factors (functional value, social value, emotional value, epistemic value, and monetary value) included in the Theory of Concumption Value on loyalty with mediation of satisfaction in the context of mobile payments and Generation-Z in Indonesia, especially the island of Java. This research also uses the variable of alternative attractiveness as a moderating variable that can influence satisfaction with loyalty. This research used data from 150 respondents using a purposive sampling technique which was then analyzed using the Partial Least Square-Structural Equation Method (PLS-SEM). The results of this research conclude that functional value, social value, and emotional value have a direct influence on satisfaction and also mediate this influence on loyalty. Epistemic Value and Monetary Value are proven to have no effect on satisfaction and loyalty. Lastly, the alternative variable attractiveness is not significant in moderating the influence between satisfaction and loyalty. These results indicate that the loyalty of Generation-Z in Indonesia, especially the island of Java, is influenced by functional values, social values, and emotional values."

"[ABSTRAKPerkembangan merek pakaian di Indonesia khususnya Jakarta cukup pesat, banyak ritel pakaian yang bermunculan, khususnya pakaian merek luar negri yang masuk ke pasar retail Indonesia. Indonesia menarik bagi peritel luar negeri tersebut karena banyak data statistik Indonesia yang menigkat, salah satunya menunjukan tumbuhnya kelas menengah Jakarta yang menandakan pertumbuhan kesejahteraan masyarakat semakin membaik. Sehingga, memperlihatkan bahwa Indonesia memiliki potensi dalam menghadapi persaingan masyarakat ekonomi ASEAN. Oleh karena itu, penelitian ini bertujuan untuk mencari tahu strategi dari pakaian merek luar negeri yang terdapat di Jakarta sehingga dapat diimplementasikan pada local brand.Penelitian ini membahas purchase intention yang ditinjau dari normative influence, consumer ethnocentrism, consumer confidence, brand consciousness, perceived quality dan emotional value. Model teoritis penelitian ini disampaikan melalui 10 hipotesis dan pengolahan data menggunakan Structural Model Equation. Sample berjumlah 200 responden, dikumpulkan dengan kuesioner online dan offline untuk mencari informasi konsumen yang pernah membeli pakaian merek luar negeri dan bertempat tinggal di Jakarta .Hasil penelitian menunjukan bahwa normative influence dan consumer confidence memiliki pengaruh positif terhadap brand consciousness. Kemudian penelitian menemukan brand consciousness berpengaruh positif terhadap perceived quality dan emotional value, serta emotional value memberikan pengaruh pada purchase intention. Namun, consumer ethnocentrism dan perceived quality tidak memberikan pengaruh pada purchase intention.;

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ABSTRACTThe development of apparel brands in Indonesia, especially Jakarta is quite rapid, many emerging retail apparel, especially foreign apparel brand that enters Indonesian retail market. Indonesia attractive to foreign retailers such as statistical data that shows Indonesia's growth, one of which shows the growth of the middle class in Jakarta which signifies improved public welfare. Thus, shows that Indonesia has the potential to compete in ASEAN economic community. Therefore, this study aims to find out the strategy of foreign apparel brand located in Jakarta so that it can be implemented on local brand.This study discusses the purchase intention in terms of normative influence, consumer ethnocentrism, consumer confidence, brand consciousness, perceived quality and emotional value. The theoretical model is delivered through 10 research hypotheses and data processing using the Structural Equation Model. Sample were 200 respondents, were collected by a questionnaire online and offline to search for consumers information regarding who ever bought foreign apparel brand and lived in Jakarta.The results showed that the normative influence and consumer confidence have a positive influence on brand consciousness. Later studies found brand consciousness positive effect on perceived quality and emotional value, as well as the emotional value's influence on purchase intention. However, consumer ethnocentrism and perceived quality have no effect on purchase intention., The development of apparel brands in Indonesia, especially Jakarta is quite rapid, many emerging retail apparel, especially foreign apparel brand that enters Indonesian retail market. Indonesia attractive to foreign retailers such as statistical data that shows Indonesia's growth, one of which shows the growth of the middle class in Jakarta which signifies improved public welfare. Thus, shows that Indonesia has the potential to compete in ASEAN economic community. Therefore, this study aims to find out the strategy of foreign apparel brand located in Jakarta so that it can be implemented on local brand.This study discusses the purchase intention in terms of normative influence, consumer ethnocentrism, consumer confidence, brand consciousness, perceived quality and emotional value. The theoretical model is delivered through 10 research hypotheses and data processing using the Structural Equation Model. Sample were 200 respondents, were collected by a questionnaire online and offline to search for consumers information regarding who ever bought foreign apparel brand and lived in Jakarta.The results showed that the normative influence and consumer confidence have a positive influence on brand consciousness. Later studies found brand consciousness positive effect on perceived quality and emotional value, as well as the emotional value's influence on purchase intention. However, consumer ethnocentrism and perceived quality have no effect on purchase intention.]"

"ABSTRACTThe focus of this study is to examine the relationship between functional value, emotional value, social value and brand identification towards the brand loyalty in terms of additional smartphone with frequency of use and income as the moderating variables. This study finds that functional value and emotional value has a positive relationship towards brand loyalty of additional smartphone. The findings of this study enable smartphone industry to forecast future purchasing behavior and provide insights for the marketing departments within the context of additional smartphone.

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ABSTRAKFokus dari laporan ini adalah untuk membahas pengaruh hubungan nilai fungsional, nilai emosional, nilai sosial dan brand identifikasi merek terhadap loyalitas merek dari smartphone tambahan dengan menggunakan frekuensi penggunaan dan pendapatan sebagai variabel moderasi. Hasil penemuan ini menyatakan bahwa nilai fungsional dan nilai emosional memiliki hubungan yang positif terhadap loyalitas smartphone tambahan. Hasil dari penelitian ini dapat membantu industri smartphone untuk memprediksi tindakan konsumen untuk pembelian masa depan sekaligus memberikan wawasan kepada departemen pemasaran dalam konteks smartphone tambahan."

"Penggunaan internet dalam menunjang aktivitas sehari-hari oleh masyarakat Indonesia maupun internasional mengalami peningkatan sehingga perusahaan memiliki urgensi untuk mengadaptasi strategi pemasaran konvensional ke ruang digital. Transaksi yang dilakukan secara digital melalui e-commerce memiliki arah yang berbeda dalam menentukan kepuasan pelanggan dibandingkan dengan toko konvensional, yaitu e-satisfaction. Perusahaan-perusahaan e-commerce C2C yang tidak bertanggung jawab penuh atas komunikasi langsung terhadap konsumen dan informasi teknis mengenai produk tidak dapat mengandalkan mitra-mitra dagangnya untuk meningkatkan kepuasan pelanggan. Oleh karena itu, experiential value menjabarkan proses transisi konsumen pasif menjadi aktif serta faktor-faktor yang memoderasi persepsi e-satisfaction ini. Penelitian ini mengambil 100 sampel pengguna Bukalapak.com yang telah menggunakan dan membeli produk dalam situs tersebut dengan teknik pengambilan sampel purposive sampling.Hasil penelitian ini menunjukkan bahwa variabel experiential value memberikan pengaruh langsung terhadap e-satisfaction dengan dimensi-dimensi dari nilai ekstrinsik sebagai dimensi-dimensi yang paling berpengaruh secara signifikan. Temuan ini dapat menjadi referensi bagi penelitian-penelitan selanjutnya maupun implikasi terhadap praktik pemasaran yang dapat menunjang experiential value dalam meningkatkan e-satisfaction, seperti e-service quality, brand experience, dan disiplin-disiplin pemasaran lainnya.

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The use of internet in terms of supporting daily activities in Indonesia and the international community has increased. Therefore, companies have the urge to adapt conventional marketing strategies into digital ecosystem. Digital transactions through e-commerce differed in determining customer satisfaction from conventional transactions. Hence, e-satisfaction is used as a measurement to measure customer satisfaction in the online ecosystem. C2C e-commerce companies are not responsible for direct communication to consumers and providing technical informations about the products. For these reasons, they can not rely on their trading partners in terms of improving e-satisfaction. Therefore, experiential value is used to describe the transition process of passive consumers to active consumers, as well as the factors that moderate the perception of e-satisfaction in the C2C marketplace environments. This study took 100 samples of Bukalapak.com 39s users who have used and bought products from the website. All respondents are collected using purposive sampling technique.The result of this study indicates that experiential value gives direct effect to e-satisfaction with dimensions of extrinsic value as the most significant dimensions. These findings may serve as a reference for further research and marketing practices that could support experiential value in improving e-satisfaction, such as e service quality, brand experience, and other marketing disciplines."

"Di Indonesia, meningkatnya pendapatan masyarakat dalam beberapa tahun terakhir memicu bergesernya pola konsumsi dari barang-barang kebutuhan pokok ke gaya hidup, salah satunya adalah kebutuhan untuk berlibur. Dalam perjalanan liburannya, para traveller dapat menggunakan layanan travel agent. Berbeda dengan travelling sendiri, melakukan perjalanan dengan menggunakan layanan agen perjalanan akan lebih tersistematis. Keuntungan dalam hal waktu, serta jaminan keamanan dan kenyamanan akan diberikan melalui berbagai produk perjalanan yang ditawarkan para pelaku agen perjalanan, dimulai dari akomodasi, transportasi, dan pemandu tur yang akan mendampingi sampai akhir perjalanan wisata. Reputasi travel agent yang baik menjadi salah satu alasan traveller mau memberikan kepercayaan pada agen perjalanan untuk mengatur segala hal yang berkaitan dengan perjalanannya. Selain itu, rekomendasi dan opini dari lingkungan sekitar menjadi sangat penting bagi konsumen sebagai sebuah input dalam pengambilan keputusan pembelian mereka. Penelitian ini akan melihat seberapa besar reputasi yang dimiliki travel agent akan mempengaruhi perilaku rekomendasi konsumennya, dengan mempertimbangkan tour leader performance sebagai moderator. Penelitian ini diharapkan dapat memberikan insight baru dalam konteks industri agen perjalanan. In Indonesia, the increase of peoples income in recent years has triggered a shift in consumption patterns from basic needs to lifestyle. Consumption for lifestyle takes many different forms, one of which is vacation. In order to attain the best experience possible, a lot of these people takes option in using travel agent services. As travel agents provides more systematic agendas for the consumers trips in contrast to traveling alone. This behavior is affected by the benefits which travel agents offer to provide, such ass efficient time management and guarantee for consumers safety and comfort. All of which can be found in their various travel product, including accommodation, transportation, and tour guides who will accompany them to the end of the tour. The reputation of a good travel agent is one of the reasons travelers are willing to puttheir trust on the travel agents to arrange everything related to their travels. In addition, recommendations and opinions from the surrounding environment is very important for consumers as an input in making their purchasing decisions. This study looks at how much reputation a travel agent has will affect the behavior of consumer recommendations, by considering tour leader performance as a moderator. This research is expected to provide new insights in the context of the travel agent industry."

"Penelitian ini bertujuan untuk mengetahui sebab dan akibat terhadap kepuasan dan kepercayaan pada social commerce dengan fokus pada TikTok Shop. Penelitian ini merupakan penelitian deskriptif konklusif, dan dilakukan secara single cross sectional. Data dikumpulkan menggunakan survei yang dikelola sendiri yang didistribusikan secara online. Sampel yang diteliti adalah Warga Jabodetabek berusia 17-35 tahun berupa pengguna social commerce yang pernah melakukan pembelian di TikTok Shop dalam 6 bulan terakhir. Jumlah responden yang berhasil terkumpul sebanyak 251 responden. Data diolah dengan menggunakan metode Structural Equation Modeling (SEM) dan software PLS-SEM versi 4. Dalam penelitian ini terdapat empat anteseden yaitu kepuasan terhadap social commerce, reputasi, kualitas informasi, nilai sosial dan nilai emosional. untuk kepercayaan anteseden dalam social commerce yaitu reputasi dan kualitas informasi. untuk Konsekuensi kepercayaan dan kepuasan pada Social Commerce ada 2 yaitu niat beli ulang dan niat WOM. Dari hasil penelitian ini diketahui bahwa reputasi, kualitas informasi dan kepuasan berpengaruh positif terhadap kepercayaan. Reputasi, kualitas informasi, nilai sosial dan nilai emosional berpengaruh positif terhadap kepuasan. Kepercayaan berpengaruh positif terhadap niat WOM dan kepuasan berpengaruh positif terhadap niat WOM dan niat beli ulang.

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This study aims to determine the cause and effect on satisfaction and trust in social commerce with a focus on the TikTok shop. This research is a descriptive conclusive research, and was carried out using a single cross sectional survey. Data is collected using a self-administered survey which is distributed online. The sample studied was Jabodetabek Citizen aged 17-35 years who are social commerce users who had made purchases at the TikTok shop in the last 6 months. The number of respondents who managed to collect as many as 251 respondents. Data were processed using the Structural Equation Modeling (SEM) method and PLS-SEM version 4 software. In this study, there are four antecedents of satisfaction in social commerce, reputation, information quality, social value and emotional value. For antecedents trust in social commerce, namely reputation and information quality.  For the Consequences of trust and satisfaction in Social Commerce there are 2, namely repurchase intention and WOM intention. From the results of this study, it was found that reputation, information quality and satisfaction have positive influence on trust. Reputation, information quality, social value and emotional value has positive influence satisfaction. Trust has positive influence on WOM intention and satisfaction has positive influence both WOM intention and repurchase intention."

"Penelitian ini bertujuan untuk mengetahui pengaruh dari symbolic representation, self-image congruence, dan emotional value terhadap impulse buying, attitude, dan dampaknya pada purchase intention pada karakter klasik Mickey Mouse dan Hello Kitty di Uniqlo. Penelitian ini menggunakan metode survei kuesioner dan dari 268 kuesioner valid yang dikumpulkan menggunakan structural equation modelling untuk menganalisis data. Data terkumpul dianalisis menggunakan metode PLS-SEM dengan software SmartPLS 4.0. Hasil penelitian menemukan bahwasymbolic representation, self-image congruence, dan emotional value memiliki pengaruh positif dan signifikan terhadap attitude konsumen Uniqlo untuk kedua karakter. Sementara itu, symbolic representation pada karakter Mickey Mouse tidak mempengaruhi impulse buying namun berpengaruh secara signifikan bagi karakter Hello Kitty. Selanjutnya, ditemukan bahwa self-image congruence pada karakter Mickey Mouse tidak mempengaruhi impulse buying, dimana bagi karakter Hello Kitty hal tersebut ditemukan pengaruh positif dan signifikan. Terakhir, peneliti menemukan bahwa impulse buying dan attitude berpengaruh positif dan signifikan terhadap purchase intention konsumen Uniqlo baik pada karakter Mickey Mouse dan Hello Kitty.

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This research aims to determine the influence of symbolic representation, self-image congruence, and emotional value on impulse buying, attitude, and their impact on purchase intention for the classic characters Mickey Mouse and Hello Kitty at Uniqlo. This research uses a questionnaire survey method and from 268 valid questionnaires collected using structural equation modeling to analyze the data. The collected data was analyzed using the PLS-SEM method with SmartPLS 4.0 software. The research results show that symbolic representation, self-image congruence, and emotional value have a positive and significant influence on Uniqlo consumers' attitudes for both characters. Meanwhile, the symbolic representation of the Mickey Mouse character does not affect impulse buying but has a significant effect on the Hello Kitty character. Furthermore, it was found that self-image congruence for the Mickey Mouse character did not influence impulse buying, whereas for the Hello Kitty character this was found to have a positive and significant influence. Finally, researchers found that impulse buying and attitude had a positive and significant effect on Uniqlo consumers' purchase intention for both Mickey Mouse and Hello Kitty characters."

"Dewasa ini, User Generated Content (UGC) merupakan salah satu media utama bagi konsumen untuk membangun keterikatan dengan merek (customer brand engagement) dengan mengaitkan nilai fungsional dan nilai emosional yang dirasakan pengguna UGC. Tujuan dari penelitian ini adalah untuk meneliti content quality, design quality, dan technology quality UGC yang dapat mempengaruhi keterikatan konsumen dengan merek (customer brand engagement), melalui nilai fungsional dan emosional sebagai mediator pada hubungan tersebut. Penelitian ini menggunakan model yang terdapat pada teori Stimulus-Organisme-Respons (S-O-R). Responden pada penelitian ini merupakan generasi Z dan milenial berusia 18-41 tahun, memiliki akun media sosial Youtube, Instagram, dan/atau Tiktok, serta pernah melihat UGC selama satu bulan terakhir. Kuesioner disebarkan secara online. Data sebanyak 286 responden yang terdapat pada penelitian utama diolah dengan menggunakan metode Partial Least Square-Structural Equation Model (PLS-SEM). Hasil dari penelitian ini menunjukkan bahwa secara umum, nilai fungsional dan emosional memiliki peran sebagai mediator dalam hubungan antara kualitas UGC dan keterikatan konsumen dengan merek (customer brand engagement). Secara lebih lanjut, ditemukan bahwa content quality mampu memberikan pengaruh positif terhadap keterikatan konsumen dengan merek (customer brand engagement) dengan bantuan nilai fungsional dan nilai emosional sebagai mediator. Kemudian, technology quality dapat memberikan pengaruh positif terhadap keterikatan konsumen dengan merek (customer brand engagement) dengan bantuan nilai emosional dan design quality dapat memberikan pengaruh positif terhadap keterikatan konsumen dengan merek (customer brand engagement) dengan bantuan nilai emosional.

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Nowadays, User Generated Content (UGC) is one of the main media for consumers to build brand engagement by linking the functional value and emotional value felt by UGC users. The purpose of this study is to examine the content quality, design quality, and technology quality of UGC that can affect consumer brand engagement, through functional and emotional values as mediators in the relationship. This study uses the model contained in the Stimulus-Organism-Response (S-O-R) theory. Respondents in this study were Generation Z and millennials aged 18-41 years, had social media accounts on Youtube, Instagram, and/or Tiktok, and had seen UGC for the past month. Questionnaires were distributed online. The data of 286 respondents in the main study was processed using the Partial Least Square-Structural Equation Model (PLS-SEM) method. The results of this study indicate that in general, functional and emotional values have a role as a mediator in the relationship between UGC quality and consumer brand engagement. Furthermore, it was found that content quality was able to have a positive influence on consumer brand engagement with the help of functional values and emotional values as mediators. Then, technology quality can have a positive influence on consumer brand engagement with the help of emotional values and design quality can have a positive influence on consumer brand engagement with the help of emotional values."

"Penelitian ini dilakukan untuk mengetahui pengaruh idol worship (BPA, PEV, BSR, RNS) terhadap brand loyalty dari merek yang menggunakan kpop idol sebagai celebrity endorser melalui brand passion dan brand attachment. Sampel yang digunakan adalah penggemar kpop idol yang pernah membeli atau menggunakan produk dari merek yang ditentukan atas dasar kesukaan kepada idola, dengan usia 20-39 tahun dan berdomisili di Indonesia. Pengambilan sampel dilakukan melalui kuesioner dalam bentuk google form yang disebarkan secara online dan berhasil mengumpulkan sebanyak 307 responden. Data yang telah dikumpulkan, diolah menggunakan metode Structural Equation Modeling (SEM) dengan software Smart PLS-SEM. Hasil penelitian menunjukkan bahwa brand personality appeal, perceived emotional value, brand-based self-realization dan relatedness needs satisfaction memiliki pengaruh positif terhadap brand passion dan brand attachment, kecuali pada brand personality appeal yang tidak memiliki pengaruh pada brand attachment. Selain itu, brand passion ditemukan secara signifikan mempengaruhi brand attachment dan kedua variabel tersebut (BP, BA) memediasi hubungan variabel idol worship (BPA, PEV, BSR, RNS) dengan brand loyalty.

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This study was conducted to determine the effect of idol worship (BPA, PEV, BSR, RNS) on brand loyalty from brands that use kpop idol as celebrity endorsers through brand passion and brand attachment. The sample studied is kpop idol fans who have bought or used products from a predetermined brand on the basis of liking for idols, aged 20-39 years and domiciled in Indonesia. Sampling was carried out through a questionnaire in the form of a Google form which was distributed online and managed to collect 307 respondents. The data that has been collected is processed using the Structural Equation Model (SEM) method with the Smart PLS-SEM software. The results showed that brand personality appeal, perceived emotional value, brand-based self-realization, and relatedness needs satisfaction had a positive effect on brand passion and brand attachment, except for brand personality appeal which had no effect on brand attachment. In addition, brand passion was found to significantly influence brand attachment and the two variables (BP,BA) mediated the relationship between idol worship variables (BPA, PEV, BSR, RNS) with brand loyalty."