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"Dalam rangka mensimplifikasi proses administrasi dokumen sengketa pajak, sehingga dapat mewujudkan peradilan berdasarkan asas cepat, sederhana, dan berbiaya ringan, Pengadilan Pajak meluncurkan aplikasi e-Tax Court. Peluncuran aplikasi ini merupakan bagian dari penerapan e-government yang dilakukan oleh pemerintah untuk meningkatkan pelayanan kepada publik. E-Tax Court mereformasi proses administrasi dokumen sengketa manual menjadi elektronik. Akan tetapi, penerapan e-government di Indonesia kerap kali mengalami kendala seperti server, desain aplikasi yang kurang dapat diterima masyarakat, dan penggunaan aplikasi yang belum masif. Pasca peluncurannya, e-Tax Court juga dihadapi oleh masalah yang serupa, yaitu masih sedikitnya berkas sengketa yang masuk pasca peluncurannya. Maka dari itu, sebagai kebijakan baru diperlukan analisis dari segi kemudahan teknologi atas penerpan e-Tax Court. Teori yang dipakai sebagai alat analisis dalam penelitian ini adalah teori Technology Accpetance Model (TAM) yang digagas oleh Davis (1989). Terdapat enam konstruk dalam teori TAM, yaitu External Variables, Perceived Usefullness, Perceived Ease of Use, Attitude towards Using, Behavioural Intention to Use, dan Actual System Use, dengan Perceived Usefullness dan Perceived Ease of Use sebagai konstruk utama. Penelitian ini menggunakan pendekatan penelitian kualitatif dengan teknik analisis data kualitatif. Hasil penelitian menunjukkan penggunaan e-Tax Court mampu mempercepat proses administrasi dokumen sengketa pajak. Selain itu, desain dan fitur dari aplikasi e-Tax Court tidak kompleks sehingga, aplikasi e-Tax Court mudah digunakan. Kendala penerapan pasca peluncuran e-Tax Court terjadi karena adanya keraguan dari segi formalitas hukum acara dan keabsahan alat bukti.

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In order to simplify the tax dispute document administration process, so that justice can be realized based on the principles of fast, simple and low cost, the Indonesian Tax Court launched the e-Tax Court application. The launch of this application is part e-government implementation carried out by the government to improve services for public. E-Tax Court reforms the manual dispute document administration process to become electronic. However, the implementation of e-government in Indonesia often experiences obstacles such as servers, application designs that are less acceptable by public, and the usage of application that is not yet massive. After its launch, the e-Tax Court was also faced with a similar problem, namely that there were still very few dispute files submitted after its launch. Therefore, as a new policy, an analysis is needed in terms of technological convenience regarding the implementation of e-Tax Court. The theory used as an analytical tool in this research is the Technology Acceptance Model (TAM) theory which was initiated by Davis (1989). There are six constructs in TAM theory, namely External Variables, Perceived Usefulness, Perceived Ease of Use, Attitude towards Using, Behavioral Intention to Use, and Actual System Use, with Perceived Usefulness and Perceived Ease of Use as the main constructs. This research uses a qualitative research approach with qualitative data analysis techniques. The research results show that the use of e-Tax Court is able to speed up the tax dispute document administration process. Apart from that, the design and features of the e-Tax Court application are not complex, so the e-Tax Court application is easy to use. Obstacles in implementation after the launch of e-Tax Court occurred due to doubts regarding the formality of procedural law and the validity of document as evidence."

"Salah satu isu utama di Pengadilan Pajak merupakan tunggakan perkara. Beberapa penyebab banyaknya sengketa yang menjadi backlog di Pengadilan Pajak disebabkan oleh beberapa faktor, beberapa diantaranya seperti banyaknya berkas bukti fisik yang harus diperiksa dalam suatu sengketa dan proses administrasi dan persidangan yang masih kurang efektif. Untuk menangani hal tersebut, pada pertengahan tahun 2023, diluncurkan crash program e-Tax Court sebagai inisiatif untuk mempercepat proses administrasi dalam rangka meningkatkan efisiensi dan efektivitas administrasi penanganan sengketa pajak dan persidangan. Namun, satu tahun setelah diluncurkannya, tren penggunaan e-Tax Court masih belum maksimal, dimana pengajuan sengketa melalui manual masih lebih dipilih dibandingkan e-Tax Court. Tujuan penelitian ini adalah untuk menganalisis kendala dalam rangka problem diagnosis atas phenomena gap tersebut dari sisi individu pengguna internal Pengadilan Pajak berdasarkan teori manajemen perubahan individu yaitu ADKAR (Awareness, Desire, Knowledge, Ability, dan Reinforcement). Namun sebelumnya, penelitian ini juga menganalisis terlebih dahulu persepsi pengguna dan efektivitas sistem melalui teori Technology Acceptance Model (TAM) dan Delone and McLean Information System (IS) Success Model. Studi ini menggunakan pendekatan mixed method yang melibatkan kuesioner dan wawancara dengan pihak internal Pengadilan Pajak, selaku user internal. Hasil penelitian menunjukkan bahwa berdasarkan analisis persepsi pengguna dan evaluasi atas efektivitas sistem, sistem informasi e-Tax Court telah memenuhi aspek-aspek TAM dan DSS. Namun, para penggunanya masih menghadapi beberapa kendala dalam masa transisi mereka selama menggunakan sistem tersebut. Hasil penelitian ini kemudian mengusulkan beberapa saran perbaikan berdasarkan umpan balik pengguna untuk perbaikan dan pengembangan sistem di masa mendatang. Kontribusi dari penelitian ini diharapkan dapat menjadi referensi praktis bagi Pengadilan Pajak dalam melakukan pengembangan dan penyempurnaan dalam penerapan sistem informasi e-Tax Court.

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One of the main issues in the Tax Court is the case backlog. Several factors contribute to the large number of disputes that form this backlog, including the extensive physical evidence that must be examined in a dispute and the administrative and court processes that remain inefficient. To address this issue, the e-Tax Court crash program was launched in mid-2023 as an initiative to accelerate administrative processes, aiming to improve the efficiency and effectiveness of tax dispute handling and court proceedings. However, one year after its launch, the trend of e-Tax Court usage remains suboptimal, with manual submissions still being preferred over the e-Tax Court system. The purpose of this research is to analyze the challenges contributing to this phenomenon gap through a problem diagnosis from the perspective of internal Tax Court users, using the individual change management theory, ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement). Prior to that, this study also analyzes user perceptions and system effectiveness through the Technology Acceptance Model (TAM) and the Delone and McLean Information System (IS) Success Model. The study employs a mixed-method approach, involving questionnaires and interviews with internal Tax Court personnel as the system's internal users. The findings indicate that based on the analysis of user perceptions and the evaluation of system effectiveness, the e-Tax Court information system meets the aspects of the TAM and IS Success Model. However, users still face several challenges during their transition to using the system. The study then proposes several recommendations for improvements based on user feedback to enhance and develop the system in the future. The contribution of this research is expected to serve as a practical reference for the Tax Court in advancing and refining the implementation of the e-Tax Court information system. "