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"Conflict, misunderstandings, and contrary points of view are all a part of the workplace -- and employees who can't effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. The book explains proven methods for resolving differences and suggests specific techniques that aid in: Giving and receiving criticism Handling disputes at different levels of an organization Resolving disagreements within a team Managing different personality types Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive, this timeless guide will enable managers to lead their teams without starting an argument."

"PT X adalah perusahaan swasta yang bermitra dengan PT Telkom di bidang usaha jasa telekomunikasi (rincian tentang PT X terdapat pada lampiran 1). Tugas akhir ini berisi rekomendasi bagi perusahaan tersebut untuk mengatasi gejala inefisiensi, rnenurunnya produktivitas dan efektivitas jalannya perusahaan akibat adanya beberapa persoalan mendasar di dalam organisasi, yang gejalanya antara Iain berupa: tidak adanya rencana kerja tahunan serta struktur organisasi yang jelas, tidak adanya peraturan perusahaan dan Standard Operation Procedures (SOP), tidak adanya sistem keuangan yang baik, Serta tidak adanya laporan pertanggungiawaban tertulis tentang pelaksanaan pekerjaan.Gejala-gejala yang disebutkan di atas secara teoritis dapat disebabkan oleh adanya masalah dalam pola-pola komunikasi, kepernimpinan, power dan politik di dalam organisasi, struktur formal dan budaya organisasi, kebijakan dan praktek sumber daya manusia, serta tingkat konflik yang ada di dalam organisasi. Hasil analisa data awal mengarah pada kesimpulan bahwa sumber masalah adalah adanya konflik pada level manajemen puncak (rincian analisis untuk membuat diagnosa awal ini disajikan pada bagian Uraian Pelengkap di halaman 17 s.d. 31).Mengacu pada teori tentang manajemen konflik (tinjauan teoritis secara rinci disajikan pada bagian Uraian Pelengkap di halaman 3 s.d. 16), ada beberapa kemungkinan intervensi atau altematif solusi yaitu menggunakan pendekatan problem solving style, forcing style, compromising style, melakukan pendekatan struktural terhadap manajemen konflik, melakukan individual conflict coaching, melaksanakan conflict management training, dan conflict resolution program.Analisis kelebihan dan kelemahan atau keuntungan dan kerugian masing-masing alternatif solusi (secara rinci disajikan pada bagian Uraian Pelengkap di halaman 32 s.d. 40) menunjukkan bahwa alternatif terbaik yang dapat direkomendasikan adalah program yang dirancang secara khusus (customized program), yang materinya mencakup gabungan dari berbagai alternatif solusi tersebut di atas.Rincian rekomendasi mengenai implementasi solusi tersebut di atas disajikan pada bagian Uraian Pelengkap di halaman 41 s.d. 49. Program intervensi tersebut dikemas dalam bentuk top management workshop tentang evaluasi kinerja dan peuingkatan produktivitas organisasi, dengan melibatkan peran CEO sebagai penggerak kegiatan."

"Gain control of tough conflict situations and transform them into a productive force in your organization. How to manage conflict in the organization, second edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts?and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you´ll develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to: ? Transform conflict into a positive, productive force ? Respond to on-the-job conflicts quickly and effectively ? Resolve conflicts positively using proven principled negotiation techniques. ? Understand the differences between structural (organizational) and interpersonal conflict ? Separate people from issues and focus on interests, not positions ? Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict ? Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating ? Adopt best practices for implementing alternative dispute resolution techniques ? Develop strategies for dealing with conflict resolution in electronic communication ? Follow guidelines for when to consult with HR about a conflict-resolution situation. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."