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Abstrak :
[Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs. she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high., Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs. she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.]

Abstrak :
This book contains the refereed proceedings of the Third International Conference on Software Business (ICSOB) held in Cambridge, MA, USA, in June 2012. The software business refers to commercial activities in the software industry, aimed at generating revenues from the design, delivery, and maintenance of software products and IT services to enterprises and individual customers, as well as from digital content. Although this business shares common features with other knowledge-intensive markets, it carries many inherent features making it a challenging domain for research. The 20 full and 10 short papers accepted for ICSOB were selected from 60 submissions and are organized in sections on software product management, organizational transformation, industry transformation, software platforms and ecosystems, and emerging trends.

Abstrak :
Reengineering India explores Indias post-liberalization transformation through the lens of the software industry. It is an anthropological study of work, capital, and class in the software industry, viewed as a key site where novel forms of work and worker-subjects, dispositions, and social identities are being fashioned, and new aspirations and social imaginaries are introduced, worked out, contested, and often transformed. It traces the multiple genealogies of software capital and its modes of value generation and explores the production, shaping, and circulation of Indian information technology (IT) labour. Drawing on ethnographic research in Bangalores software companies, the book examines the organizational practices of these companies to unravel the conjunctions of work, power, culture, and subjectivity in these global workspaces. It also maps the interconnections between IT labour and capital, social mobility, and the reconstitution of the middle class, and explores the diverse lives of Indian culture and middle class identity as mobile IT professionals pursue their projects of self-fashioning and social mobility within a transnational social field. Highlighting the agency of IT workers, organizations, and entrepreneurs in Indias post-liberalization reconfiguration, the author argues that the forms and modalities of capital, work, identity, sociality, and subjectivity that have been forged in IT workspaces are not just by-products of globalization, but have been deeply shaped by the social and historical conditions of their making. Although the software industry has been central to the fashioning of a new India, it remains deeply embedded in older structures of inequality and modes of accumulation.