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Abstrak :
Banyak cara yang dapat dilakukan untuk mempersuasi konsumen dalam membeli produk, salah satunya dengan teknik bercerita. Penelitian ini bertujuan untuk melihat peran empati sebagai mediator pada pengaruh jenis short brand story (company-generated VS consumer-generated) terhadap intensi membeli konsumen. Penelitian ini merupakan penelitian eksperimen, between subject design dan posttest only yang dilakukan secara daring kepada 859 partisipan yang berusia 18-26 tahun. Partisipan dibagi secara acak kedalam salah satu dari dua kelompok penelitian, lalu partisipan akan ditunjukan sebuah gambar yang berisi kemasan produk dan manipulasi dari short brand story. Short brand story yang digunakan dalam penelitian ini merupakan hasil manipulasi dan modifikasi dari brand story pada produk East Bali Cashews. Hasil analisis menunjukkan bahwa empati tidak memediasi hubungan antara short brand story dengan intensi membeli (ab = - 0,38, p < 0.01, 95% CI [-0,53, -0.26]). ......There are many ways that can be done to persuade consumers to buy products, one of which is by using storytelling techniques. This study aims to examine the role of empathy as a mediator on the effect of the type of short brand story (company-generated VS consumer-generated) on consumer buying intentions. This study was an experimental study, between subject design and posttest only, which was conducted online with 859 participants aged 18-26 years. Participants were randomly divided into one of the two research groups, then participants were shown a picture containing the product packaging and the manipulation of the short brand story. The short brand story used in this study is the result of manipulation and modification of the brand story on East Bali Cashews products. The results of the analysis showed that empathy did not mediate the relationship between short brand stories and purchase intention (ab = - 0.38, p <0.01, 95% CI [-0.53, -0.26]).

Abstrak :
Short brand story merupakan media yang efektif untuk berkomunikasi antara brand dan konsumen. Tak hanya itu, short brand story digunakan untuk dapat membedakan produk dengan produk lainnya yang mengarahkan pada intensi membeli konsumen. Penulisan jenis konten short brand story dapat memengaruhi bagaimana konsumen mempersepsikan cerita. Intensi konsumen untuk membeli produk juga dipengaruhi oleh trust yang berfungsi untuk mengurangi keraguan konsumen dalam membeli produk. Oleh karena itu, penelitian ini bertujuan untuk melihat pengaruh jenis short brand story terhadap intensi membeli dimoderasi oleh trust. Penelitian ini merupakan penelitian eksperimental between-subject design yang dilakukan pada 859 partisipan berusia 18-26 tahun yang berdomisili di Indonesia. Pada penelitian ini, partisipan terbagi secara acak kedalam dua kelompok (company-generated vs consumer-generated). Kemudian, partisipan diberikan gambar kemasan produk beserta short brand story jenis konten company-generated atau consumer-generated. Data partisipan dianalisis menggunakan multiple regression. Hasil analisis menunjukkan jenis short brand story memengaruhi intensi konsumen membeli produk. Short brand story jenis konten company-generated menunjukkan intensi membeli yang lebih tinggi dibandingkan consumer-generated. Ditemukan pula trust konsumen terhadap intensi membeli. Sementara itu, tidak terdapat efek interaksi antara short brand story dan trust dalam memengaruhi intensi membeli. Berdasarkan hasil penelitian, perusahaan FMCG dapat mempertimbangkan untuk menggunakan short brand story pada kemasan produk sebagai cara untuk memasarkan produk. ......Short brand story are an effective medium for communicating between brands and consumers. Not only that, short brand story are used to differentiate products from other products that lead to consumer buying intentions. Writing short brand story content types can affect how consumers perceive the story. Consumer intention to buy products is also influenced by trust which serves to reduce consumer doubts in buying products. Therefore, this study aims to see the effect of the type of short brand story on buying intention moderated by trust. This research is an experimental study between subject design which was conducted on 859 participants aged 18-26 years who live in Indonesia. In this study, participants were randomly divided into two group (company-generated group vs consumer-generated). Then, participants are given a picture of the product packaging along with a short brand story for company-generated or consumer-generated content. Participant data were analyzed using multiple regression. The results of the analysis show that the type of short brand story affects the consumer's intention to buy the product, where the short brand story of the type of company-generated content shows a higher purchase intention than the consumer-generated type. We also found consumer trust in buying intentions. Meanwhile, there is no interaction effect between short brand stories and trust in influencing purchase intention. Based on the research results, FMCG companies can consider using a short brand story on product packaging as a way to market their products.