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"XYZ Collaborative Learning in Completing Knowledge (JM-Click) adalah aplikasi berbasis mobile yang dapat membantu karyawan XYZ untuk dapat melakukan pembelajaran elektronik. Tujuan dari adanya JM-Click adalah menjadi tempat pengembangan diri bagi setiap karyawan. Akan tetapi tingkat penggunaan JM-Click masih kurang maksimal karena masih banyak pengguna yang merasa aplikasi masih sulit dipahami dan digunakan. Untuk meningkatkan penggunaan aplikasi, maka dilakukan uji kebergunaan agar dapat mengetahui hal apa saja yang masih dapat diperbaiki pada aplikasi JM-Click. Dilakukan evaluasi terhadap aplikasi menggunakan metode cognitive walkthrough. Berdasarkan hasil evaluasi, terdapat permasalahan kebergunaan pada 22 aksi yang diuji. Hasil evaluasi berupa masalah kebergunaan yang ditemukan kemudian dipetakan dengan pedoman kebergunaan aplikasi pembelajaran yang dibentuk oleh Kumar, Goundar, & Chand pada tahun 2019 untuk menghasilkan rekomendasi perbaikan terhadap aplikasi. Rekomendasi perbaikan yang dibentuk juga divalidasi dengan membandingkan hasil iterasi evaluasi cognitive walkthrough sebelum dan sesudah perbaikan. Berdasarkan hasil penelitian, perbaikan berupa penyesuaian ukuran area tekan, validasi tombol simpan isian, penggunaan ikon yang tepat, serta penggunaan tampilan dan navigasi yang konsisten dapat meningkatkan tingkat keberhasilan pengguna dalam menyelesaikan aksi pada aplikasi. Hasil penelitian diharapkan dapat membantu pihak XYZ untuk menyesuaikan pengembangan perangkat lunak JM-Click dengan kebutuhan utama penggunanya sehingga dapat memberikan dampak positif pada tingkat penggunaan aplikasi.

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XYZ Collaborative Learning in Completing Knowledge (JM-Click) is a mobile-based application that can help XYZ employees to do electronic learning. The purpose of JM- Click is to be a place for self-development for every employee. However, the usage level of JM-Click is still not optimal because many users feel that the application is still difficult to understand and use. To increase the usage of the application, a usability test is carried out to find out what things can still be improved from the JM-Click application. Evaluation of the application was performed using the cognitive walkthrough method. Based on the evaluation results, usability problems were found in the 22 actions tested. The results of the evaluation found in the form of usability problems were then mapped with the usability guidelines for learning applications formed by Kumar, Goundar, & Chand in 2019 to produce recommendations for improvements to the application. The improvement recommendations that were formed were also validated by doing a comparison of cognitive walkthrough iteration using before and after improvement prototypes. Based on the research results, improvements in the form of adjusting the size of the press area, validation on the save entry button, correct usage of icon, and using consistent display and navigation can increase the user's success rate in completing actions on the application. The results of the research are expected to help XYZ to adjust the development of the JM-Click to the main needs of its users so that it can have a positive impact on the usage level of the application. "

"Creating a university librarys website needs to pay attention to usability aspect as a key of success and also as a user requirement for a website existence. The purpose of this research is to identify and analyze what problem would user facing and also giving a recommendation for maintenance in websites interface to become more user-friendly. In this research, we did usability test to Universitas Mercu Buana librarys website using cognitive walkthrough method. A Cognitive walkthrough is a method to test usability where tester does series of task scenario to reach its goal. Usability test component covers effectiveness and efficiency. The result of this testing shows that the rate of finished task scenario from respondent are 90%. The Margin of error in this task scenario are from downloading from ProQuest database article. The average time for respondent completes all the task scenario is 680 seconds. The problem that users facing when using the website are finding book title, downloading thesis, finding journal title, finding article title, and downloading article from ProQuest database. the improvement this website need are adding the new search filter for ProQuest database article, the search box should be on every web pages, collection availability status should be showing in the search result without clicking title or call number, and term naming should be relevant to the content."

"New Delivery System merupakan aplikasi yang baru diterapkan dan diimplementasikan di cabang-cabang Bank BRI, maka diperlukan sebuah evaluasi untuk menilai apakah aplikasi NDS dapat memberikan dampak positif bagi para pengguna. Penelitian ini dilakukan dengan tujuan mengukur nilai usability aplikasi NDS dan menghasilkan rancangan prototype yang diharapkan dapat meningkatkan kualitas pengalaman pengguna (user experience) dari aplikasi NDS. Studi ini dilakukan untuk mengevaluasi aspek usabilitas (usability) sebuah aplikasi NDS menggunakan usability testing (UT) metode cognitive walkthrough (CW) dan kuesioner Scale Usability System (SUS) dengan melibatkan penggunanya. Sebanyak 191 responden berpartisipasi dalam pengisian kuesioner SUS dan 18 responden (10 responden untuk UT Fase 1 dan delapan responden UT Fase Evaluasi) yang berpartisipasi dalam kegiatan evaluasi secara kualitatif UT. Setelah dilakukan evaluasi usability baik dari segi kuantitatif (SUS) dan kualitatif (UT Fase 1), diusulkan sepuluh solusi desain alternatif tampilan antarmuka pada halaman home, setor tunai, tarik tunai, overbooking dan pembukaan rekening. Desain dirancang dan dievaluasi dengan UT Fase Evaluasi. Hasil evaluasi UT Fase 2 kemudian dibandingkan dengan hail UT Fase 1. Kedua hasil tersebut mengalami kenaikan dari C- ke B, hal ini menunjukkan bahwa kepuasan pengguna meningkat setelah dilakukannya perbaikan antarmuka pengguna yang lebih melibatkan ke pengguna secara langsung, sehingga mengetahui permasalahan apa yang dihadapi pengguna dalam penggunaan suatu produk.

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The New Delivery System is an application that has just been implemented and implemented at BRI Bank branches, so an evaluation is needed to assess whether the NDS application can have a positive impact on users. This research was conducted with the aim of measuring the usability value of the NDS application and producing a prototype design which is expected to improve the quality of the user experience of the NDS application. This study was conducted to evaluate the usability aspects of an NDS application using the cognitive walkthrough (CW) method usability testing (UT) and the Scale Usability System (SUS) questionnaire involving users. A total of 191 respondents participated in filling out the SUS questionnaire and 18 respondents (10 respondents for UT Phase 1 and eight respondents for UT Evaluation Phase) participated in the UT qualitative evaluation activities. After evaluating usability both in quantitative (SUS) and qualitative (UT Phase 1) terms, ten alternative design solutions are proposed for interface display on the home page, cash deposit, cash withdrawal, overbooking and account opening. Designs are drafted and evaluated with the UT Evaluation Phase. The results of the evaluation of UT Phase 2 were then compared with the results of UT Phase 1. Both results had increased from C- to B, this indicated that user satisfaction had increased after improving the user interface which involved more direct users, so they knew what problems they were facing. users in using a product.

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