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Penelitian ini bertujuan untuk mengeksplorasi faktor internal dan eksternal akuntabilitas karyawan dengan menguji efek moderasi dari psychological entitlement pada hubungan abusive supervision dengan akuntabilitas karyawan yang dimediasi oleh LMX. Penelitian ini menggunakan survei self-report online yang dibagikan kepada 287 karyawan di sebuah perusahaan yang bergerak di bidang pembangunan dan peningkatan infrastruktur jaringan di Indonesia dan menggunakan teknik analisis moderated mediation model Hayes 14. Hasil penelitian melalui perspektif conservation of resource theory (COR) menunjukkan bahwa (1) abusive supervision secara tidak langsung mempengaruhi akuntabilitas karyawan, (2) abusive supervision secara negatif mempengaruhi LMX, (3) LMX secara positif mempengaruhi akuntabilitas karyawan, (4) LMX secara signifikan memediasi hubungan antara abusive supervision dan akuntabilitas, (5) yang diperkuat oleh tingkat psychological entitlement yang tinggi. Dari pada peran pemimpin, kualitas LMX memainkan peran yang lebih penting dalam membangun akuntabilitas karyawan. ......This study aims to explore internal and external factors of employee accountability by investigating the moderating effect of psychological entitlement on the relationship of abusive supervision with employee accountability mediated by LMX. The study used an online self-report survey distributed to 287 employees in a company engaged in the construction and improvement of network infrastructure in Indonesia and analysed using moderated mediation analysis Hayes model 14. The results of the study through the perspective of conservation of resources (COR) theory shows that (1) abusive supervision indirectly affects employee accountability, (2) abusive supervision negatively affects LMX, (3) LMX positively affect employee accountability, (4) LMX significantly mediated the relationship between abusive supervision and accountability, (5) which is strengthened by a high level of psychological entitlement. Rather than the leader role, quality of LMX plays a more important role in establishing employee accountability.

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Kondisi tempat kerja yang merugikan menyangkut kesejahteraan pekerja dapat memengaruhi persepsi pekerja terhadap organisasi. Bila perusahaan gagal menciptakan kondisi kerja yang dapat memenuhi kebutuhan dasar pekerja, konsekuensinya yakni menyebabkan turnover intention melalui emotional exhaustion yang dialami pekerja. Penelitian ini bertujuan untuk mengetahui pengaruh dari verbal abuse dan abusive supervision terhadap turnover intention melalui mediasi emotional exhaustion pada pekerja pabrik garmen di Indonesia. Data penelitian diperoleh dengan melakukan survei terhadap 2.897 pekerja di pabrik garmen, di Pulau Jawa, Indonesia. Metode penelitian menggunakan Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan bahwa emotional exhaustion memediasi secara parsial pengaruh verbal abuse dan abusive supervision terhadap turnover intention secara berurutan.

 

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ABSTRACT

Adverse workplace conditions, especially concerning the welfare of workers can affect workers' perceptions of the organization. If the company fails to address working conditions that can meet the basic needs of workers, the consequences are causing turnover intention through emotional exhaustion experienced by workers. This study aims to determine the effects of verbal abuse and abusive supervision toward turnover intention through emotional exhaustion as mediation of garment workers in Indonesia. The research data was obtained by surveying 2,897 garment workers, Java, Indonesia. The research method uses Structural Equation Modeling (SEM). The results of the study showed that emotional exhaustion partially mediates the influence of verbal abuse and abusive supervision on the turnover intention sequentially.

 

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Penelitian ini menganalisis peran ethical leadership dan abusive supervision dalam proses turnover. Penelitian ini dilakukan terhadap 120 Pegawai Industri Jasa Perbankan di Jakarta. Penelitian ini menggunakan metode analisis deskriptif dan Structural Equation Modelling (SEM). Hasil penelitian juga menunjukkan bahwa ethical leadership mempengaruhi tingkat kepuasan kerja, dimana selanjutnya mempengaruhi intentions to quit atau proses turnover dan berdampak terhadap job search behavior. Sebaliknya, abusive supervision, yang bertentangan seacara konseptual dengan ethical leadership, mempunyai pengaruh negative terhadap kepuasan kerja dengan dampak yang sesuai dengan proses turnover dan job search behavior. Namun, tidak seperti ethical leadership, yang tidak secara langsung mengarah terhadap terhadap job search behavior, abusive supervision mampu secara langsung membuat pegawai tidak nyaman dan mengarah terhadap job search behaviors. Lebih lanjut lagi, ditemukan juga bahwa bahkan tingkat abusive supervision yang rendah sekalipun dapat menetralkan tingkat ethical leadership yang tinggi. Implikasi bagi manajemen di industri keuangan yaitu sistem reward dan punishment, mengadakan training untung mengembangkan pemimpin agar memiliki ethical leadership yang tinggi, serta mengingatkan kembali kepada para pemimpin bahwa sesedikit apapun tingkat abuse yang diterima karyawan akan menutupi tingkat ethical leadership yang tinggi sekalipun.

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ABSTRACT
This study examined the roles which ethical leadership and abusive supervision play in turnover process. This study was conducted on 120 banking industries? employees in Jakarta. This study using descriptive analysis and Structural Equation Modeling (SEM). The central conclusion of this study is that ethical leadership influences job satisfaction, which then influences intentions to quit, which then impacts job search behaviors. Conversely, abusive supervision, which is the conceptual opposite of ethical leadership, has a negative influence on job satisfaction with corresponding impacts on intentions to quit and job search behavior. But, unlike ethical leadership, which does not directly lead to job search behavior, abusive supervision can also directly make people so upset that they initiate job search behaviors. Moreover, findings indicate that even low levels of abusive supervision can neutralize high levels of ethical leadership. Implications for financial industries? management are rewarding ethical behavior and punishing unethical behavior system, develop ethical leaders for a potential decrease in employee turnover behaviors, and warning for leaders in general and human resource management leaders in particular who depend on or even engage in abusive supervision that even a few instances of abuse can overshadow high sustained levels of ethical conduct

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Penelitian ini bertujuan untuk menguji pengaruh compulsory citizenship behavior, emotional labor dan abusive supervision terhadap work-family conflict dengan emotional exhaustion sebagai mediatornya. Penelitian ini berjenis penelitian kuantitatif dengan desain penelitian konklusif. Metode pengambilan sampel berjenis judgemental sampling. Sejumlah 225 responden karyawan perempuan di Indonesia pada berbagai wilayah dan industri menjadi sampel pada penelitian ini. Metode analisis data yang dipakai pada penelitian ini yaitu CB-SEM yang dioleh menggunakan Lisrel 8.80. Temuan menunjukan bahwa emotional exhaustion berhasil memediasi pengaruh emotional exhaustion terhadap work-family conflict. Akan tetapi emotional exhaustion tidak dapat memediasi pengaruh emotional labor (surface acting dan deep acting) terhadap work-family conflict. Selanjutnya, emotional exhaustion memediasi pengaruh abusive supervision terhadap work-family conflict. Meskipun demikian, sampel yang digunakan terlalu kecil untuk merepresentasikan keseluruhan populasi karyawan perempuan di Indonesia. ......This study aims to examine the effect of compulsory citizenship behavior, emotional labor and abusive supervision on work-family conflict with emotional exhaustion as the mediator. This research is a quantitative research type with a conclusive research design. The sampling method is judgmental sampling. A total of 225 female employee respondents in Indonesia in various regions and industries were sampled in this study. The data analysis method used in this study is CB-SEM which is obtained using Lisrel 8.80. The findings show that emotional exhaustion successfully mediates the effect of emotional exhaustion on work-family conflict. However, emotional exhaustion cannot mediate the effect of emotional labor (surface acting and deep acting) on work-family conflict. Furthermore, emotional exhaustion mediates the effect of abusive supervision on work-family conflict. Nevertheless, the sample used is too small to represent the entire population of female employees in Indonesia.

 

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Penelitian ini bertujuan untuk memahami pengaruh abusive supervision terhadap employee creativity dan juga dengan mempertimbangkan pengaruh tidak langsung apabila dimediasi oleh sleep deprivation, emotional exhaustion, dan self efficacy. Data untuk penelitian kuantitatif ini dikumpulkan dengan menggunakan kuesioner kepada 203 responden penelitian yang merupakan pegawai stasiun televisi di Indonesia yang memiliki masa kerja minimal satu tahun dan mempunyai atasan langsung atau supervisor di tempat kerja. Pengolahan data yang dilakukan dengan metode Structural Equation Modelling (SEM) menunjukkan bahwa abusive supervision tidak memiliki pengaruh langsung terhadap employee creativity. Hubungan abusive supervision dengan employee creativity dimediasi penuh oleh sleep deprivation. Sementara itu, dua mediator lainnya yaitu emotional exhaustion dan juga self efficacy tidak terbukti menjadi mediator dalam hubungan pengaruh abusive supervision terhadap employee creativity. ......This study aims to understand the effect of abusive supervision on employee creativity and also consider the indirect effect if mediated with sleep deprivation, emotional exhaustion, and self efficacy. The data for this quantitative study were collected using questionnaire from 203 employees who have worked for at least one year in television station in Indonesia. The data analyzed in Structural Equation Modelling (SEM) showed that abusive supervision had no direct effect on employee creativity. The relationship between abusive supervision on employee creativity was full mediated with sleep deprivation only. However, emotional exhaustion and self efficacy were not proven to be a mediator in the causal relationship of abusive supervision on employe creativity.