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Abstrak :
Penggunaan E-learning pada Perguruan Tinggi ABC telah diterapkan sejak tahun 2017 khusus kelas blended. Sejak pandemi COVID-19 tahun 2020 E-learning diimplementasikan secara penuh bagi seluruh sivitas akademik. Namun, sejak tahun 2017 masih terdapat kendala yang saat ini masih terjadi seperti tidak adanya integrasi pada sistem akademik sehingga adanya proses redudansi, bug sistem yang masih terjadi dan fitur unggah video pada forum diskusi yang belum ada. Berdasarkan permasalahan tersebut dapat dilihat bahwa E-learning belum secara maksimal digunakan dan berjalan efektif. Penelitian ini dimaksud untuk mengidentifikasi faktor-faktor yang mempengaruhi efektivitas penerimaan E-learning di Perguruan Tinggi ABC. Pengukuran efektivitas menggunakan teori ADUTAUT dikombinasikan dengan teori UTAUT2 serta penelitian – penelitian sebelumnya. Metode penelitian ini menggunakan mixed methods dengan menggunakan data kuantitatif dan kualitatif. Data kuantitatif menggunakan kuesioner sebanyak 47 dosen dan 138 mahasiswa. Data yang dikumpulkan diuji dan dianalisis menggunakan Partial Least Square  Structural Equation Modelling (PLS – SEM) dengan perangkat lunak SmartPLS 4.0. Hasil penelitian ini menunjukkan faktor – faktor yang mempengaruhi efektivitas E-learning berdasarkan data kuantitatif, yaitu social influence, Habit, behavioral intention. Faktor-faktor tersebut memberikan pengaruh siginifikan terhadap niat dalam memanfaatkan sistem E-learning. Faktor lain yang mendukung dari data kualitatif adalah facilitating conditions, performance expectancy. Penelitian ini memberikan lima rekomendasi yang dibagi menjadi empat sasaran yaitu bagi mahasiswa, dosen, Perguruan Tinggi ABC, pengembang sistem dengan skala prioritas dengan tujuan dapat berdampak positif pada pengguna dan mengambil keputusan. ......The usage of E-learning at University of ABC has been implemented since 2017 specifically for blended classes. Since the COVID-19 pandemic in 2020, E-learning has been fully implemented for the entire academic community. However, since 2017, ongoing challenges have persisted, such as the lack of integration with the academic system, resulting in redundancy processes, persistent system bugs, and the absence of a video upload feature in the discussion forum. Based on these issues, it can be seen that E-learning has not been maximally utilized and is not running effectively. This study is intended to identify the factors that influence the effectiveness of E-learning acceptance at Perguruan Tinggi ABC. The measurement of effectiveness utilize the ADUTAUT theory combined with the UTAUT2 theory and previous research. This research method employs mixed methods, utilizing both quantitative and qualitative data. The quantitative data were collected through a questionnaire distributed to 47 lecturers and 138 students. The collected data were tested and analyzed using Partial Least Square Structural Equation Modeling (PLS-SEM) with the SmartPLS 4.0 software. The results of this research indicate the factors that influence the effectiveness of E-learning based on quantitative data, namely social influence, Habit, and behavioral intention. These factors significantly impact the intention to utilize the E-learning system. Another supporting factor identified through qualitative data is facilitating conditions, performance expectancy. This study provides five recommendations divided into four targets, namely for students, lecturers, ABC College, system developers.

Abstrak :
ABSTRAK
Batasan rasio komposisi Cu : Mg yang mengalami fenomena rapid hardening pada paduan Al-Cu-Mg masih belum diketahui secara pasti. Selain itu juga, pengaruh komposisi Cu dan Mg pada rentang yang lebar terhadap respons penuaan belum pernah diamati dengan rinci. Penelitian ini mengamati pengaruh variasi komposisi Cu dan Mg pada fenomena rapid hardening dan respons penuaan pada paduan Al-Cu-Mg. Karakterisasi meliputi pengujian kekerasan Vickers dan pengamatan mikrostruktur dengan menggunakan mikroskop optik, SEM/EDS (Scanning Electron Microscopy/Energy Dispersive Spectroscopy), dan TEM (Transmission Electron Microscopy). Hasil menunjukkan bahwa peningkatan komposisi Cu dan Mg memperkecil ukuran butir dan meningkatkan fraksi volume partikel intermetalik yang terbentuk. Pada rentang komposisi Cu (1.1-3.0 at.%) dan Mg (1.7-3.5 at.%) yang lebar, pada paduan Al-Cu-Mg, batas rasio terjadinya fenomena rapid hardening belum dapat ditentukan dengan tepat. Komposisi dimana terjadi fenomena rapid hardening pada penuaan temperatur 170 oC ternyata fluktuatif. Pada saat rapid hardening (waktu penuaan 60 detik), loop dislokasi merupakan satu-satunya mikrostruktur yang ditemukan, sementara pada saat kekerasan puncak, ditemukan presipitat fasa S.

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ABSTRACT
The range of Cu : Mg ratio in Al-Cu-Mg alloy which undergoes rapid hardening has not been clearly understood. The ageing response on this alloy with wide Cu : Mg ratio has not been fully evaluated. This study observed the effect of Cu : Mg ratio on rapid hardening and ageing response of Al-Cu-Mg alloys. Characterization included Vickers Hardness Testing and Microstructural Observation by using Optical Microscope, SEM/EDS (Scanning Electron Microscopy/Energy Dispersive Spectroscopy), and TEM (Transmission Electron Microscopy). The results showed that the higher the Cu and Mg content, the smaller the grain size and the higher the volume fraction of intermetallic particles. Within the range of 1.1-3.0 at.% Cu and 1.7-3.5 at.% Mg, the Cu : Mg ratio at which rapid hardening occurred, was not able to define. The data was fluctuative at the ageing temperature of 170 oC. After rapid hardening (for 60 seconds of ageing), dislocation loops were observed. While at the peak hardness, the microstructure was strengthened by S precipitates.

Abstrak :
Aplikasi mobile Garuda Indonesia merupakan salah satu channel PT Garuda Indonesia untuk memberikan layanan kepada pelanggannya. Penelitian ini bertujuan untuk mengetahui faktor yang memengaruhi Intention to use, agar dapat meningkatkan kemauan pelanggan untuk menggunakan aplikasi mobile Garuda Indonesia. Model penelitian ini merupakan hasil pengembangan dari model penelitian yang dikembangkan oleh Suki dan Suki pada tahun 2017, dengan menambahkan variabel UI Attractiveness. Penelitian ini merupakan penelitian kuantitatif yang menggunakan metode survey research, dengan jumlah responden sebanyak 101 responden yang metode penyebaran kuesionernya disebarkan melalui media sosial Twitter menggunakan Google Form. Data kuesioner yang telah dikumpulkan diolah menggunakan metode Partial Least Square ndash; Structural Equation Modelling PLS-SEM dengan perangkat lunak Smart-PLS. Hasil pengujian data kuesioner menunjukkan bahwa variabel Subjective Norm merupakan variabel terkuat yang berpengaruh langsung terhadap Intention to use individu pada aplikasi mobile Garuda Indonesia, disusul oleh variabel Airline Image dan variabel Perceived ease of use.

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Garuda Indonesia mobile application is one of channel for Garuda Indonesia to give a service to their customer. This study aims to determine the factors that affecting the Intention to use, in order to increase the willingness of customers to use Garuda Indonesia mobile application. The research model is the result of developing by Suki and Suki on 2017, by adding UI Attractiveness variable. This research is quantitative research that using survey method, with total of respondents is 101 respondents, which was distributed through Twitter using Google Form. The questionnaire data that has been collected is processed using Partial Least Square ndash Structural Equation Modelling PLS SEM method with Smart PLS software. The result shows that the Subjective Norm variable is the strongest variable that directly influence the Intention to use of Garuda Indonesia mobile application, followed by Airline Image and Perceived ease of use variable.

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[ABSTRAK
Hidroksiapatit (HA) mempunyai peran penting dalam bidang medis karena komposisi kimia dan strukturnya yang mirip dengan tulang manusia. Material ini disintesis melalui metode hidrotermal dengan prekusor Ca(NO3)2, CaO dan NH3PO4. Variasi temperatur hidrotermal pada 150 ̊C dan 300 ̊C, temperatur sintering pada 900 ̊C selama 3 jam. Endapan yang diperoleh diuji dengan XRD dan SEM-EDX. Morfologi partikel hasil karakterisasi SEM berbentuk batangan memanjang dan melingkar teraglomerasi dan hasil uji EDX menunjukkan rasio Ca/P yang lebih besar dari 1.67. Uji XRD menunjukkan adanya fasa kalsium difosfat, fluorapatit dan apatit karbonat tipe- A di dalam endapan yang meningkatkan rasio Ca/P. ABSTRACT
Hydroxyapatite (HA) posseses significant role in medical application due to its similarity in chemical and structure to human bones. This material was synthesized through hydrothermal method using Ca(NO3)2, CaO and NH3PO4. Hydrothermal temperature varied on 150 ̊C and 300 ̊C, sintering temperature on 900 ̊C for 3 hours. Sample was characterization by XRD and SEM-EDX. Morphology observed by SEM is agglomerated round- spherical- shape particle with Ca/P ratio more than 1.67 measured by EDX. Calcium diphospate, fluorapatite and carbonated type- A presence is observed by XRD.;Hydroxyapatite (HA) posseses significant role in medical application due to its similarity in chemical and structure to human bones. This material was synthesized through hydrothermal method using Ca(NO3)2, CaO and NH3PO4. Hydrothermal temperature varied on 150 ̊C and 300 ̊C, sintering temperature on 900 ̊C for 3 hours. Sample was characterization by XRD and SEM-EDX. Morphology observed by SEM is agglomerated round- spherical- shape particle with Ca/P ratio more than 1.67 measured by EDX. Calcium diphospate, fluorapatite and carbonated type- A presence is observed by XRD., Hydroxyapatite (HA) posseses significant role in medical application due to its similarity in chemical and structure to human bones. This material was synthesized through hydrothermal method using Ca(NO3)2, CaO and NH3PO4. Hydrothermal temperature varied on 150 ̊C and 300 ̊C, sintering temperature on 900 ̊C for 3 hours. Sample was characterization by XRD and SEM-EDX. Morphology observed by SEM is agglomerated round- spherical- shape particle with Ca/P ratio more than 1.67 measured by EDX. Calcium diphospate, fluorapatite and carbonated type- A presence is observed by XRD.]

Abstrak :
ABSTRAK Salah satu tugas dan fungsi DJBC adalah memungut bea masuk dan pajak dalam rangka impor secara maksimal untuk kepentingan penerimaan keuangan negara. Direktorat Jenderal Bea dan Cukai dalam melaksanakan tugasnya memungut bea masuk, bea keluar dan pajak menerbitkan surat penetapan untuk menagih pungutan negara yang harus dibayar (piutang). Pada pelaksanaannya, piutang yang diterbitkan oleh Bea Cukai sangat banyak jumlahnya, sehingga diperlukan suatu sistem yang standar untuk mempermudah penatausahaannya. Sistem Aplikasi Piutang dan Pengembalian (SAPP) merupakan sistem aplikasi yang digunakan untuk melakukan penatausahaan, monitoring piutang dan pengembalian dalam rangka melaksanakan tugas penagihan pajak. Data piutang DJBC diharapkan dapat terhimpun secara realtime dengan aplikasi SAPP, sehingga tidak merugikan organisasi maupun stakeholder. Saat ini aplikasi SAPP telah diimplementasikan di seluruh kantor bea dan cukai. Berdasarkan wawancara dan data rekonsiliasi piutang DJBC tahun 2014, sekitar 10% data piutang belum terhimpun secara realtime. Hal ini menunjukkan bahwa SAPP belum efektif karena tujuan dari aplikasi ini mengumpulkan data piutang secara realtime. Penelitian ini menganalisis faktor-faktor yang mempengaruhi efektivitas SAPP. Model penelitian yang dikembangkan adalah model kesuksesan sistem informasi DeLone dan McLean (2003) yang disesuaikan dengan kondisi organisasi dan tambahan beberapa variabel dari model penelitian-penelitian sebelumnya. Model DeLone dan McLean merupakan model yang telah teruji dalam mengukur efektivitas suatu sistem informasi. Metode penelitian yang digunakan adalah survei kepada pengguna SAPP di lingkungan DJBC. Data hasil survei diolah dengan teknik Structural Equation Model (SEM) menggunakan aplikasi SmartPLS. Hasil dari penelitian ini menunjukkan bahwa faktor-faktor yang mempengaruhi efektivitas SAPP di Direktorat Jenderal Bea dan Cukai secara signifikan adalah Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, dan Kondisi Fasilitas.

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ABSTRACT The Directorate General of Customs and Excise (DJBC) is responsible for collecting customs duties and import taxes in order to optimize country?s revenues. In this case, (DJBC) determination letters to collect account receivables from lost duties and penalties due to false or misleading statements made by importers or exporters. The number of those receivables have been growing significantly. Therefore, it needs a robust system to support and simplify its administration process. Sistem Aplikasi Piutang dan Pengembalian (SAPP) is an application to manage the underlying account receivables, including conditional receivables relates to a claim for the tax restitution. The Account receivables managed by SAPP are expected to be process in a real-time manner so as to avoid any losses both for the Directorate General of Customs and Excise and the stakeholders. Currently, the SAPP has been implemented at the vertical offices of the Directorate General of Customs and Excise. Based on interview and reconciliation of account receivables within the Directorate General of Customs and Excise on 2014, there are 10% account receivables which have not been processed and collected in real-time manner. It might proves that the SAPP has not been effectively implemented to manage the account receivables thus it encourages this research to analyze the influencing factors of the SAPP effectiveness. The research is constructed by a DeLone and McLean Model (2003) that has been adapted with some additional variables. DeLone and McLean Model is a model that has been tested in measuring the effectiveness of an information system. This method uses surveys from the SAPP users in the Directorate General of Customs and Excise. All data surveys has been processed using Structural Equation Model (SEM) by the SmartPLS tool. The result reveals that System Quality, Information Quality, Service Quality and Facilitating Condition are the factors that has influenced the SAPP performance in the Directorate General of Customs and Excise.

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ABSTRAK
Latar Belakang:. Scaffold komposit kitosan-hidroksiapatit-kolagen yang berasal dari cangkang kepiting serta tulang dan tendon sapi berpotensi sebagai material rekonstruksi maksilofasial yang perlu di uji Tujuan: Mengevaluasi potensi scaffold komposit kitosan-hidroksiapatit-kolagen yang ditinjau dari perubahan morfologi permukaan dan komposisinya. Metode: Spesimen scaffold direndam di dalam simulated body fluid SBF dengan suhu 37 C dalam periode 2, 4, 6, dan 8 hari. Morfologi permukaan dan komposisi scaffold dievaluasi dengan menggunakan Scanning Electron Microscope SEM dan Energy Dispersive Spectroscopy EDS . Hasil: Setelah 8 hari perendaman, terlihat partikel globular dengan diameter berkisar antara 947,6 nm 20 ?m yang membentuk lapisan pada scaffold. Porus yang terbentuk oleh partikel tersebut berdiameter 100 ?m. Persentase kalsium dan fosfor meningkat dan rasio Ca/P yang tinggi 3,82 pada scaffold yang telah direndam mengindikasikan terbentuknya lapisan hidroksiapatit. Kesimpulan: Scaffold komposit kitosan-hidroksiapatit-kolagen berpotensi sebagai material rekonstruksi maksilofasial.

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Abstrak :
Studi ini bertujuan untuk mengkaji remunerasi, teamwork, dan self esteem terhadap kinerja penyidik dan penyidik pembantu pada Bareskrim Polri. Kinerja penyidik dan penyidik pembantu sangatlah penting bagi berjalannya sebuah organisasi Kepolisian. Kinerja merupakan suatu hal yang merefleksikan seberapa baik seseorang individu menyelesaikan tugas yang telah diembannya dalam organisasi. Berhasil tidaknya kinerja seorang penyidik dan penyidik pembantu yang telah dicapai organisasi tersebut dipengaruhi oleh tingkat kinerja penyidik dan penyidik pembantu secara individu maupun secara kelompok. Remunerasi merupakan variabel penting yang akan mendorong semangat penyidik dan penyidik pembantu untuk menghasilkan kinerja sesuai yang diharapkan. Kesuksesan kinerja penyidik dan penyidik pembantu juga tidak terlepas dari faktor kerjasama yang dilakukan oleh suatu tim yang terdiri dari beberapa penyidik dan penyidik pembantu dalam fokus menangani perkara yang tertentu, kerjasama dalam melaksanakan tugas tersebut bisa disebut dengan istilah teamwork. Faktor lain yang bisa mempengaruhi kinerja adalah self esteem, dimana seseorang dengan self esteem yang tinggi mereka melihat dirinya berharga, mampu dan dapat diterima sehingga menambah kepercayaan dirinya ataupun aktualisasi diri terhadap pekerjaan yang dilakukan. Terkadang self esteem juga bisa menjadi variabel mediasi antara variabel remunerasi dan kinerja. Sampel penelitian ini diambil sebanyak 100 responden dari 300 populasi jumlah penyidik dan penyidik pembantu dari 3 direktorat Bareskrim Polri yaitu Direktorat Tindak Pidana Tertentu Bareskrim Polri, Direktorat Tindak Pidana Ekonomi dan Khusus Bareskrim Polri, dan Direktorat Tindak Pidana Korupsi Bareskrim Polri. Dalam menganalisis model pengaruh variabel independen dan variabel dependen digunakan analisis SEM (structural equation modeling) dengan software partial least square (PLS). Penelitian ini menemukan bahwa remunerasi mempunyai pengaruh signifikan dengan kinerja dengan nilai t hitung sebesar 2,484 lebih besar daripada nilai t tabel 1,96 (2,484>1,96). Selanjutnya teamwork mempunyai pengaruh signifikan dengan kinerja dengan nilai t hitung teamwork ke kinerja sebesar 2,367 dan self esteem dengan kinerja dengan nilai t hitung self esteem ke kinerja sebesar 2,707. Penelitian ini menyimpulkan bahwa remunerasi yang sesuai sangat diharapakan untuk menunjang kinerja penyidik dan penyidik pembantu pada Bareskrim Polri. Peran dari teamwork sangatlah dibutuhkan dalam menjalankan tujuan dan cita-cita organisasi serta faktor self esteem akan mempengaruhi kepercayaan diri penyidik dan penyidik pembantu dalam bertugas pada Bareskrim Polri.

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This study aims to examine remuneration, teamwork, and self-esteem on the performance of investigators in the Police of Criminal Investigation (Bareskrim Polri). The performance of investigators is essential for the course of a police organization. Performance reflects how well an individual completes the task he or she has in the organization. The successful performance achieved by the organization is influenced by the level of performance of investigators individually or in groups. Remuneration is an important variable that will encourage the investigators to give the expected performance. The successful performance of investigators also cannot be apart from cooperation factors conducted by a team consisting of several investigators in the focus of handling certain cases, cooperation in carrying out these tasks can be called by teamwork. Another factor that can affect performance is self-esteem, where a person with high self-esteem they see themselves valuable, capable and acceptable so as to increase their confidence or self-actualization of the work he/she does. Sometimes self-esteem can also be a mediation variable between remuneration and performance variables. The sample size of this study is 100 respondents from 300 population of investigators from 3 Police Directorate of Criminal Investigation: Directorate of Criminal Acts; Directorate of Economic Crime and Special Criminal Investigation; and Directorate of Corruption Crime. In analyzing the influence of independent variable and dependent variable, SEM analysis (structural equation modeling) with partial least square (PLS) software is used. This research found that remuneration has significant influence to performance with t value observed 2,484 bigger than t value table 1.96 (2,484> 1,96). Furthermore, teamwork has a significant influence to the performance with the t value observed 2.367 and self-esteem 2.707. This study concludes that appropriate remuneration is highly expected to support the performance of investigators in the Police of Criminal Investigation (Bareskrim Polri). The role of teamwork is needed in carrying out the goals and ideals of the organization and the factors of self-esteem will affect the confidence of investigators in duty on the Police of Criminal Investigation.

Abstrak :
ABSTRAK
Tesis ini membahas pengaruh sumber daya yang dapat didefinisikan sebagai suatu kemampuan dan kapasitas potensi yang dapat dimanfaatkan untuk suatu kegiatan yang secara umum dikelompokkan menjadi manpower, material, machines dan money terhadap kinerja perencanaan pembangunan jalan KA jalur ganda lintas utara Jawa. Penelitian ini adalah penelitian kuantitatif dengan jenis penelitian berupa survey serta menggunakan metode SEM-PLS dalam analisa data. Hasil penelitian menemukan bahwa faktor sumber daya manusia, data dan informasi serta tools perencanaan memberikan pengaruh positif terhadap kinerja perencanaan.

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ABSTRACT
This thesis discusses the influence of resource that can be defined as the ability and capacity of potential that can be used for an activity that is generally grouped into manpower, materials, machines and money towards planning performance on the north of Java double track railroads project. This research is a quantitative study with a survey type of research and using SEM-PLS methods for data analysis. The results found that the human factor, data and information and planning tools provide a positive influence on the performance of planning.

Abstrak :
[ABSTRAK
Organisasi yang menerapkan sebuah sistem informasi mengharapkan agar seluruh pengguna menggunakan sistem informasi tersebut. Demikian pula dengan penerapan Portal Internal di Perum PERURI. Portal Internal tersebut hadir sebagai pintu gerbang ke berbagai sistem informasi lain serta menyajikan informasi seputar perusahaan dan individu pegawai. Meskipun Portal Internal telah memberikan fasilitas tersebut, belum semua pengguna menggunakan Portal. Oleh karena itu, dibutuhkan penelian untuk mengetahui faktor yang mempengaruhi pengguna dalam menggunakan Portal Internal Perum PERURI. Dalam penelitian ini, peneliti menggunakan faktor yang terdapat pada Unified Theory of Acceptance and Use of Technology (UTAUT), model keberhasilan sistem informasi DeLone dan McLean, serta Technology Acceptance Model (TAM). Data awal penelitian didapatkan dari pengolahan basis data serta wawancara. Untuk pengujian hipotesis, data didapatkan dari kuesioner penelitian yang didapat dari 200 responden. Data yang diperoleh diuji dengan Structural Equation Modeling (SEM) menggunakan perangkat lunak SmartPLS 2.0 M3. Dengan adanya penelitian ini, diharapkan faktor yang mempengaruhi penerimaan pengguna terhadap Portal Internal Perum PERURI dapat diketahui serta membantu para pengambil keputusan untuk meningkatkan penggunaanportal. Hasil dari penelitian ini adalah didapatkannya lima faktor yang mempengaruhi niat pengguna dalam menggunakan Portal, yaitu kualitas informasi, kualitas sistem, kondisi fasilitas, pengaruh sosial, dan relevansi dengan pekerjaan.;

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ABSTRACT
Organizations that implement an information system expects that all users use the information system. Similarly, the application of the Internal Portal in Perum PERURI. Internal Portal is present as a gateway to a variety of other information systems as well as provide information about the company and the individual employee. Although the Internal Portal has provided the facility, not all users use the Portal. Therefore, recent research is needed to determine the factors that affect users in the use of the Internal Portal Perum PERURI. In this study, researchers used the factors contained in the Unified Theory of Acceptance and Use of Technology (UTAUT), model of information systems success DeLone and McLean, and the Technology Acceptance Model (TAM). Preliminary data obtained from the study database processing and interviews. To test the hypothesis, the data obtained from the questionnaire research obtained from 200 respondents. The data obtained were tested using Structural Equation Modeling (SEM) using software SmartPLS 2.0 M3. With the existence of this study, it is expected that factors affecting user acceptance of the Internal Portal Perum PERURI knowable and helps decision makers to increase the use of portals. The results of this study is the obtainment of five factors that affect the user's intention in using the Portal, ie the quality of information, quality systems, faciliting conditions, social influence, and job relevance.;Organizations that implement an information system expects that all users use the information system. Similarly, the application of the Internal Portal in Perum PERURI. Internal Portal is present as a gateway to a variety of other information systems as well as provide information about the company and the individual employee. Although the Internal Portal has provided the facility, not all users use the Portal. Therefore, recent research is needed to determine the factors that affect users in the use of the Internal Portal Perum PERURI. In this study, researchers used the factors contained in the Unified Theory of Acceptance and Use of Technology (UTAUT), model of information systems success DeLone and McLean, and the Technology Acceptance Model (TAM). Preliminary data obtained from the study database processing and interviews. To test the hypothesis, the data obtained from the questionnaire research obtained from 200 respondents. The data obtained were tested using Structural Equation Modeling (SEM) using software SmartPLS 2.0 M3. With the existence of this study, it is expected that factors affecting user acceptance of the Internal Portal Perum PERURI knowable and helps decision makers to increase the use of portals. The results of this study is the obtainment of five factors that affect the user's intention in using the Portal, ie the quality of information, quality systems, faciliting conditions, social influence, and job relevance., Organizations that implement an information system expects that all users use the information system. Similarly, the application of the Internal Portal in Perum PERURI. Internal Portal is present as a gateway to a variety of other information systems as well as provide information about the company and the individual employee. Although the Internal Portal has provided the facility, not all users use the Portal. Therefore, recent research is needed to determine the factors that affect users in the use of the Internal Portal Perum PERURI. In this study, researchers used the factors contained in the Unified Theory of Acceptance and Use of Technology (UTAUT), model of information systems success DeLone and McLean, and the Technology Acceptance Model (TAM). Preliminary data obtained from the study database processing and interviews. To test the hypothesis, the data obtained from the questionnaire research obtained from 200 respondents. The data obtained were tested using Structural Equation Modeling (SEM) using software SmartPLS 2.0 M3. With the existence of this study, it is expected that factors affecting user acceptance of the Internal Portal Perum PERURI knowable and helps decision makers to increase the use of portals. The results of this study is the obtainment of five factors that affect the user's intention in using the Portal, ie the quality of information, quality systems, faciliting conditions, social influence, and job relevance.]

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[ABSTRAK
RBT (Nada Sambung Pribadi) adalah produk layanan berupa nilai tambah yang disediakan oleh perusahaan telekomunikasi bagi pelanggannya, dalam hal ini Telkomsel. Aktivitas promosi yang dilakukan terhadap produk RBT seringkali mengelabui pelanggan, hingga pelanggan secara tidak sadar mengalami kerugian akibat pulsanya berkurang tanpa disadari. Konsekuensi dari kondisi tersebut adalah pengajuan komplain oleh pelanggan kepada perusahaan telekomunikasi. Penelitian ini akan melihat bagaimana pelayanan yang dilakukan oleh Telkomsel dalam menanggapi komplain yang dilakukan oleh pelanggan, sehingga dapat membentuk kepercayaan dan loyalitas pelanggan. Penelitian ini menggunakan metode Struktural Equation Model (SEM) dalam analisisnya dengan bantuan software SPSS AMOS 22. Penggunaan Struktural Equation Model memungkin peneliti melakukan modifikasi terhadap model awal sesuai dengan karakter responden yang menjadi objek penelitian. Hasil penelitian menunjukkan adanya hubungan yang signifikan antara Kualitas Pelayanan terhadap Kepuasan Pelanggan, dan hubungan yang juga signifikan antara Kepuasan Pelanggan terhadap Loyalitas Pelanggan, namun mengugurkan kesimpulan adanya hubungan langsung antara Kualitas Pelayanan terhadap Loyalitas Pelanggan.

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ABSTRACT
RBT (Ring Back Tone) is a value added services product that provide by telecommunication company, in this case Telkomsel. Promotional activities conducted on RBT products often deceive customers, to customers unknowingly suffer losses due to reduced pulse unnoticed. Consequences of these conditions is filing a complaint by the customer to the telecommunications company. This study will look at how the service performed by Telkomsel in response to complaints made by customers, so as to establish the trust and loyalty of customers. This study uses Structural Equation Model (SEM) in its analysis with SPSS AMOS 22. Use of Structural Equation Model allows researchers to make modifications to the initial model in accordance with the character of respondents who becomes the object of research. The results showed a significant relationship between the Quality of Service to Customer Satisfaction, and also a significant relationship between Customer Satisfaction to Customer Loyalty, however dispute conclusion of a direct link between the Quality of Service to Customer Loyalty, RBT (Ring Back Tone) is a value added services product that provide by telecommunication company, in this case Telkomsel. Promotional activities conducted on RBT products often deceive customers, to customers unknowingly suffer losses due to reduced pulse unnoticed. Consequences of these conditions is filing a complaint by the customer to the telecommunications company. This study will look at how the service performed by Telkomsel in response to complaints made by customers, so as to establish the trust and loyalty of customers. This study uses Structural Equation Model (SEM) in its analysis with SPSS AMOS 22. Use of Structural Equation Model allows researchers to make modifications to the initial model in accordance with the character of respondents who becomes the object of research. The results showed a significant relationship between the Quality of Service to Customer Satisfaction, and also a significant relationship between Customer Satisfaction to Customer Loyalty, however dispute conclusion of a direct link between the Quality of Service to Customer Loyalty]