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Abstrak :
Tujuan dari penelitian ini untuk merancang Balanced Scorecard sebagai alternatif alat pengukuran kinerja manajemen untuk mendukung misi, visi, dan strategi perusahaan dalam rangka mencapai strategi kompetisi jangka panjang. Penelitian ini dilakukan dengan cara komparasi deskriptif dengan menggunakan literature, artikel, dan referensi yang berhubungan dengan Balanced Scorecard dan informasi primer dari laporan keuangan perusahaan, laporan penjualan, laporan Key Performance Indicator (KPI), presentasi review kinerja bulanan dan notulen, hasil survei yang dilakukan oleh perusahaan, dan laporan internal lainnya. Pengukuran dari penelitian ini berdasarkan empat perspektif yaitu keuangan, nasabah, proses bisnis internal, dan pembelajaran dan pertumbuhan. Berdasarkan analisis sistem pengukuran yang ada sekarang lebih fokus kepada perspektif keuangan. Untuk mencapai tujuan obyektif jangka panjang, Bank X harus memasukkan tiga perspektif Balanced Scorecard lainnya untuk melihat gambaran perusahaan secara keseluruhan. Untuk memastikan keempat perspektif Balanced Scorecard berjalan sesuai rencana, Bank X sebaiknya menggunakan pengukuran kinerja dengan menggunakan Balanced Scorecard dikaitkan dengan bonus manajemen dan skema insentif, dan harus di monitor secara berkala. Tetapi pada analisis ini tidak dibahas lebih jauh mengenai perhitungan bonus kinerja manajemen dan skema insentif berdasarkan Balanced Scorecard. Pada akhirnya, strategy map harus diturunkan ke semua unit bisnis dan pendukung untuk mendapatkan sinergi dan penyesuaian antar divisi.

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The objective of this research is to design the Balanced Scorecard as an alternative of performance measurement tool to support the company?s mission, vision, and strategy to achieve long term competitive strategy. The research was performed with descriptive comparative approach which using the literatures, articles, and references related to Balanced Scorecard, and primary information from the company`s financial reports, sales reports, Key Performance Indicators reports, Monthly Performance Review presentation and minutes of meetings, company`s survey result, and other internal reports. The measurement of this research is based on four perspective which are financial, customer, internal process, and learning and growth. Based on the analysis, the current performance measurement system in Bank X is more focus on financial perspective. To achieve its long term objective plan, Bank X should consider the other three perspectives of the Balanced Scorecard to get the overall picture of the company. To ensure the four perspective of the Balanced Scorecard work as planned, Bank X should use the Balanced Scorecard as a performance management tool which links to management performance bonus and incentive, and should be reviewed periodically. However this research does not further discuss about the management?s performance bonus and incentive scheme based on Balanced Scorecard. Lastly, the strategy map should be cascaded to all business unit and support function to get synergy and alignment.

Abstrak :
Economic development in Indonesia is closely guided by the Five Year Plan. Starting from the first Five Year Plan, covering the period 1969-1974, the emphasis was shifted from rehabilitative operations to substantial economic development. The targets are to produce more of the traditional products and services in addition to building new organizations and manufacturing plants capable of producing new goods and services, which previously have been imported. In this phase of economic development, institutional and organizational problems often hampered the realization of specified targets. The introduction of empirical macro organization research at the present cime will be im_portant, because it may create an instrument for observing and analys_ing organizational data to detect past errors and suggest ways of problem resolution. Such research can also help in designing good organization. The resulting higher organizational efficiency and productivity should provide more certainty in achieving those targets set in the Five Year Plan. The focus of the study will be on the formal aspects of organi_zational structure, which is defined as the internal differentiation