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Abstrak :
ABSTRAK
Penelitian ini bertujuan untuk menjelaskan konsep knowledge sharing dalam jaringan komunikasi yang dilakukan oleh organisasi, dalam meningkatkan kapasitas pengetahuan tacit dan explicit para anggotanya guna kesiapan menghadapi kemajuan teknologi informasi dan komunikasi. Objek penelitian ini adalah Iprahumas, yaitu organisasi profesi yang menaungi dan hanya beranggotakan pranata humas di seluruh Indonesia. Iprahumas merupakan mitra kerja Kementerian Komunikasi dan Informatika sebagai instansi Pembina Jabatan Fungsional Pranata Humas di Indonesia. Iprahumas mempunyai peran yang strategis dalam mendukung tugas dan fungsi profesi pranata humas untuk melakukan pelayanan informasi dan kehumasan pemerintah. Sebaran anggota Iprahumas di seluruh Indonesia juga menjadi pendukung dalam diseminasi narasi tunggal maupun membangun partisipasi publik. Penelitian ini menggunakan teori-teori yang menjelaskan konsep knowledge sharing dan teori jaringan komunikasi. Penelitian ini menggunakan paradigma post-positivist dengan pendekatan penelitian campuran (mix method) dimana kualitatif sebagai metode utama. Teknik pengumpulan data didapatkan melalui wawancara mendalam, observasi, kuesioner, dan studi literatur. Hasil penelitian menunjukkan bahwa dari efektivitas pengelolaan aktivitas knowledge sharing yang sudah dilaksanakan oleh Iprahumas, penerapan identity, reflect, share, dan apply belum dilakukan secara maksimal. Begitu pula dengan bentuk jaringan komunikasi anggota Iprahumas dalam efektivitas organisasi knowledge sharing. Dari jaringan komunikasi yang diteliti, mayoritas hubungan ikatan yang terjadi dalam jaringan komunikasi anggota Iprahumas bersifat satu arah. Jaringan komunikasi aktivitas knowledge sharing terkait tema umum maupun tema-tema knowledge sharing existing di Iprahumas cenderung tidak menyebar dan dapat berdampak pada kurang efektifnya penyebaran pengetahuan yang merata antar anggota.

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ABSTRACT
This study aims to explain the concept of knowledge sharing in communication networks carried out by organizations, in increasing the tacit and explicit knowledge capacity of its members for readiness to face the advancement of information and communication technology. The object of this research is Iprahumas, which is a professional association that houses and only consists of public relations institutions throughout Indonesia. Iprahumas is a working partner of the Ministry of Communication and Informatics as a Public Relations Institution Position Trustee agency in Indonesia. Iprahumas has a strategic role in supporting the duties and functions of the public relations institution profession to provide information and public relations services to the government. The distribution of members of Iprahumas throughout Indonesia has also become a supporter in the dissemination of a single narrative and in building public participation. This study uses theories that explain the concept of knowledge sharing and communication network theory. This study uses a post-positivist paradigm with a mixed research approach where qualitative is the main method. Data collection techniques were obtained through in-depth interviews, observation, questionnaires, and literature studies. The results showed that from the effectiveness of the management of knowledge sharing activities that have been carried out by Iprahumas, the application of identity, reflect, share and apply has not been done to the fullest. This is also the case with the communication network of Iprahumas members in the effectiveness of knowledge sharing organizations. From the communication network under study, the majority of the bond relationships that occur in the Iprahumas member communication network are one-way. The communication network of knowledge sharing activities related to common themes and existing knowledge sharing themes at Iprahumas tends not to spread and can have an impact on the ineffectiveness of knowledge sharing that is evenly distributed among members.

Abstrak :
Kinerja perusahaan sangat dipengaruhi oleh kinerja karyawan di perusahaan, salah satu metode yang digunakan dalam rangka peningkatan kinerja karyawan adalah melalui pendekatan manajemen pengetahuan, best practice sharing dikenal sebagai inti dari manajemen pengetahuan, dalam studi yang telah dilakukan sebelumnya terbukti efektif dalam peningkatan kinerja karyawan yang pada akhirnya berdampak pada peningkatan kinerja perusahaan. Penelitian ini berfokus pada peran best practice sharing dengan faktor antesenden dari penerapan manajemen pengetahuan: tacit knowledge, explicit knowledge, teknologi informasi, replikasi dan reward and punishment, yang diduga kuat berpengaruh dalam pelaksanaan sharing best practice di CNA Bank. Penelitian ini juga meneliti pengaruh dari best practice sharing di CNA Bank terhadap peningkatan kinerja karyawan. Hipotesa yang diajukan adalah tacit knowledge, explicit knowledge, teknologi informasi, replikasi serta reward and punishment memiliki pengaruh terhadap best practices sharing di CNA Bank, dan best practices sharing memiliki pengaruh terhadap peningkatan kinerja karyawan di CNA Bank. Model penelitian yang menggambarkan hubungan antara faktor antesenden, best practice sharing dan peningkatan kinerja karyawan melalui pendekatan manajemen pengetahuan diuji melalui penyebaran kuesioner kepada 178 karyawan yang bekerja di divisi sales and distribution di seluruh kantor cabang CNA Bank di Indonesia, dengan respone rate 74,16%. Analisa data menggunakan Confirmating Factor Analysis (CFA), pengujian hipotesis menggunakan SEM. Hasil penelitian menunjukan bahwa tacit knowledge, explicit knowledge, replikasi serta reward and punishment memiliki pengaruh signifikan terhadap best practices sharing di CNA Bank, sedangkan teknologi informasi tidakmemiliki pengaruh signifikan terhadap best practices sharing di CNA Bank. Dari hasil pengujian juga ditemukan bahwa best practices sharing memiliki pengaruh signifikan terhadap peningkatan kinerja karyawan di CNA Bank. ...... Company performance is strongly influenced by the performance of employees in the company, one of the methods used in order to improve the performance of employees is through a knowledge management approach, sharing best practices known as the core of knowledge management, the studies that have been done previously shown effective inimproving the performance of employees and company performance at the end. This study focuses on the role of sharing best practices with antesenden factors of knowledge management implementation: tacit knowledge, explicit knowledge, information technology, replication, and reward and punishment, which allegedly influential in the implementation of best practices sharing in CNA Bank. This study also examined the effects of sharing best practices in CNA Bank towards improving employee performance. Hypothesis is tacit knowledge, explicit knowledge, information technology, replication as well as reward and punishment has an influence on sharing best practices in CNA Bank, and sharing best practices have an influence on employee performance improvement in CNA Bank. A research model that describes the relationship between antesendenfactors, sharing best practices and employee performanceimprovement through knowledge management approach is tested through questionnaires to the 178 employees who work in the sales and distribution division in all branches CNA Bank in Indonesia, with respone rate of 74,16 %. Analysis of the data using Confirmating Factor Analysis ( CFA ), testing the hypothesis using SEM. The results showed that tacit knowledge, explicit knowledge, replication as well as reward and punishment has a significant influence on sharing best practices in CNA Bank, while information technology has no significant effect on the sharing of best practices in CNA Bank. From the test results also found that the sharing of best practices has a significant influence on employee performance improvement in CNA Bank.