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"Pandemi Covid-19 telah memberikan perubahan bagi tatanan kehidupan masyarakat. Adanya pembatasan sosial yang menimbulkan perubahan besar terhadap metode komunikasi dan metode kerja bagi karyawan dengan pemberlakuan sistem gabungan kerja secara working from home dan working form office. Bekerja secara daring tanpa didampingi keseimbangan peranan work life balance dapat menimbulkan efek buruk pada kesehatan mental dan fisik karyawan. Penelitian ini bertujuan untuk menguji beberapa faktor yang berkaitan dengan work engagement seperti work life balance, burnout, job stressor, supervisor support, coworker support dan family support. Data terkumpul dari 633 responden yang merupakan pekerja dari berbagai sektor usaha di Indonesia dengan masa kerja di tempat kerja saat ini minimal satu tahun dan memiliki atasan langsung dan rekan kerja, namun hanya 603 responden yang memenuhi kriteria sampel. Data tersebut diolah dengan metode Structural Equation Modelling (SEM) menggunakan aplikasi AMOS. Hasil SEM menunjukkan bahwa work life balance memediasi hubungan antara supervisor support, coworker support dan family support dengan work engagement. Selain itu work life balance berpengaruh signifikan negatif terhadap job stressor dan burnout. Variabel burnout berpengaruh signifikan negatif terhadap work engagement. Dengan demikian, perusahaan perlu memperhatikan kualitas hidup kehidupan kerja karyawan dengan sehingga dapat meningkatkan work engagement karyawan terhadap perusahaan.

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The COVID-19 pandemic has changed the way people live. Social restrictions caused major changes to communication methods and work methods for employees. Hybrid system as combination of working from home and working form office. Working online without being accompanied by a work-life balance can have a negative effect on the mental and physical health of employees. This study aims to examine several factors related to work engagement such as work life balance, burnout, job stressors, supervisor support, coworker support and family support. Data were collected from 633 respondents who are workers from various business sectors in Indonesia with a minimum of one year of service in the current workplace and have direct supervisors and coworkers, but only 603 respondents met the sample criteria. The data was processed using the Structural Equation Modeling (SEM) method using the AMOS application. SEM results show that work life balance mediates the relationship between supervisor support, coworker support and family support with work engagement. In addition, work life balance has a significant negative effect on job stressors and burnout. The burnout variable has a significant negative effect on work engagement. Thus, companies need to pay attention to the quality of life of employees' work lives so that they can increase work engagement with the company."

"Penelitian ini bertujuan untuk mengetahui pengaruh dari social support dalam organisasi yakni supervisor’s support dan coworker’s support terhadap employee advocacy behavior melalui mediasi dari personal resources investment yakni commitment, self efficacy, dan effort. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling (SEM) untuk memeriksa kecocokan keseluruhan model dan menguji kausalitas antar konstruk. Sejumlah 268 pekerja kerah putih di Indonesia berpartisipasi menjadi sampel penelitian. Hasil penelitian ini mengungkapkan bahwa supervisor’s support dan coworker’s suppport memiliki pengaruh tidak langsung terhadap employee advocacy behavior melalui commitment dan self efficacy. Namun, effort tidak memiliki pengaruh langsung yang signifikan terhadap employee advocacy behavior, sehingga effort tidak memediasi pengaruh supervisor’s support dan coworker’s support terhadap employee advocacy behavior. Studi ini menunjukkan bahwa social support saja tidak cukup untuk mendorong pekerja kerah putih untuk berpartisipasi dalam employee advocacy behavior. Pekerja perlu memiliki commitment dan self efficacy sebagai bekal dari dalam diri sendiri untuk termotivasi dalam melakukan employee advocacy behavior. Maka dari itu, organisasi perlu menciptakan lingkungan yang mendorong dukungan sosial serta memperlengkapi anggotanya agar memiliki efikasi diri dan komitmen yang tinggi untuk mendorong perilaku advokasi pekerja.

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The aim of this study is to examine the effect of social support in organization, that is supervisor’s support and coworker’s support, on employee advocacy behavior via mediation role of personal resources which are commitment, self efficacy, and effort. Data were collected through an online questionnaire and analyzed using Structural Equation Modeling (SEM) to test the overall fitness of model and causality between each construct. A total of 268 white collar workers in Indonesia participated this research as sample. The result of this study revealed that supervisor’s support and coworker’s suppport have indirect effects on employee advocacy behavior via the mediation of commitment and self efficacy. It is also shown that effort doesn’t have an impact on employee advocacy behavior, hence its’ role as mediator between social support and employee advocacy behavior is not proven. This study indicated that social support is not enough to push white collar workers to participate in advocacy behaviors. Employees also need to have commitment and self efficacy as their resource to motivate them to advocate for organization. As a result, organization needs to create a working environment that encourages social support and equips its members to have self efficacy & high commitment to further boost employee advocacy behavior."