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"Thedevelopment of the construction industry in Indonesia has been substantiallycontributing to the enhancement of the social and economic development of thepeople. However, its expansion has also become an issue, as the developmentmight be implicated in the abuse of environmental sustainability when thepractices of conducting the construction project abandon the rules and regulationsof sustainable green construction concepts. Therefore, this study attempted tointroduce a quantitative assessment tool called the Green Construction SiteIndex (GCSI) to evaluate the performance of an ongoing project to meet thesustainable green construction concept. The aim of this study was toinvestigate the effectiveness of GCSI as a quantitative assessment tool tomeasure the implementation of the green construction concept conducted byongoing projects. Data were collected by onsite direct observation, interviewswith key personnel, and project documentation review. Data were organized andanalyzed using descriptive elaboration. The results showed that three aspects,the Efficiency Index (IE), Productivity Index (IP), andAwareness Index (IA), were effective in assessing 10 ongoingconstruction projects, categorized as Non-Commercial Non-Residential Building,Commercial Residential Building, and Commercial Non-Residential Building. Theindex generated using GCSI, upon assessing 10 buildings, was 3.39 and fell intothe Good category with IE = 3.51, IP = of 2.86, and IA= 3.84. Another finding shows that the Project Organizational CommitmentIndex (POCI) to the indicator ofthe GCSI was 3.31 (Good category) with IPOL = 3.36, IPRO =3.49, and IPRAC = 2.75. The capability of the GCSI to identify threeaspects within a construction project simultaneously and comprehensivelysuggests the importance of its function as an effective tool that givesbenefits to not only the contactors, but also to the authorities that controlthe green construction?related performance. Therefore, the GCSI is expected tobe applied as a standardized reference by both the construction industries andregulating authorities. Despite its satisfactory findings, the GCSI needs to befurthered to achieve its reliability and validity to be adopted internationally."

"Penelitian mengenai kepuasan pelanggan pada bengkel sudah dilakukan sebelumnya tetapi tidak pernah secara detail hanya meneliti satu merk mobil, penelitian dan perhitungan indeks kepuasan pelanggan dilakukan pada semua pembeli mobil lalu menilai indeks kepuasan tersebut berdasarkan merk mobil. Oleh karena itu penelitian dilakukan ini secara detail hanya meneliti satu merk mobil yaitu Toyota pada area khusus Jabodetabek dengan metode perhitungan indeks dan perhitungan gap indeks kepuasan dengan harapan pelanggan serta analisa matrik performance importance. Dengan harapan agar menjadi indikator kepuasan pelanggan bengkel resmi Toyota dan acuan bagi perbaikan bengkel resmi itu sendiri. Penelitian ini pun membuat peringkat bengkel terbaik dan variabel unggulan Toyota.

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Research on customer satisfaction in the automaker brand authorized workshops had been done before but never examined in detail in one brand of car, research and customer satisfaction index calculations performed on all car buyers and assess the satisfaction index is based on the brand of car. Therefore this study conducted a detailed study only one brand of Toyota cars in a special area Jabodetabek using customer satisfaction index (CSI) and gap calculation of the satisfaction index with customer expectations index and importance performance analysis matrix. This result are indicator of Toyota workshops customer satisfaction and Toyota service station reference for improve their own workshops. The study also ranked the best workshops and Toyota leading variables."