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ABSTRAK
Tourism industry in Indonesia, particulary in Bali and Lombok tourism, show their fragile characteristics in dealing with disaster after disruption. Thus, disaster mitigation efforts are needed in restoring image of tourism destinations after corona virus disaster ends.

Abstrak :
Tesis ini menganalisis brand relationship dengan menguji pengaruh dari empat variabel, yaitu kepuasan, kualitas alternatif, investasi hubungan, dan frekuensi yang berhubungan dengan perilaku, terhadap komitmen konsumen merek asli sekaligus imitasi produk fashion kategori affordable luxury, serta hasil dari hubungan tersebut berupa kemungkinan pembelian kembali dan dukungan terhadap merek asli. Berdasarkan data dari 155 konsumen muda yang diuji menggunakan Relationship Investment Model, maka dapat diketahui bahwa komitmen tidak berpengaruh secara positif pada kemungkinan pembelian kembali merek asli, sedangkan komitmen berpengaruh secara positif pada dukungan konsumen terhadap merek asli.

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This thesis analyzed brand relationships with examined the effect of four variables, which are satisfaction, quality of alternatives, relationship investment, and behavioral frequency, toward commitment of genuine and counterfeit-item of affordable luxury fashion products consumers, and the relationship outcomes: repurchase likelihood and brand support. From the data that examined using the Relationship Investment Model of 155 young consumers, it was shown that commitment positively unrelated to repurchase likelihood of genuine brand, whereas commitment positively related to genuine brand support.

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Tulisan ini bertujuan untuk mendefinisikan hubungan tentang bagaimana kesetiaan brand oposisi dapat mencapai komunitas brand positif dengan mempengaruhi dalam aspek daya saing dan kesadaran jenis. Sebuah model konseptual juga diusulkan dalam makalah ini untuk lebih memahami dan mengintegrasikan hubungan dan hasil dari hubungan antara loyalitas brand oposisi dan komunitas brand sambil menerapkan teori identitas sosial oleh Tajfel (1974) dan hubungan konsumen-merek oleh Chang dan Chieng ( 2006). ......This paper aims to define the relation on how oppositional brand loyalty can achieve a positive brand community by influencing in the aspect of competitiveness and consciousness of kind. A conceptual model is also proposed in this paper to better understand and integrate the relationship and the outcome of the relationship between oppositional brand loyalty and brand community while applying the social identity theory by Tajfel (1974) and consumer-brand relationship by Chang and Chieng (2006).

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[ABSTRAK
Penelitian ini bertujuan untuk mengetahui pengaruh ekuitas merek terhadap perilaku pembelian. Merek yang diteliti adalah merek SPBU Shell. Penelitian ini menggunakan descriptive research design dengan metode survey yaitu yang dilakukan terhadap kosumen SPBU Shell. Hasil penelitian ini menunjukkan bahwa brand awareness mempengaruhi brand image SPBU Shell dan mempengaruhi konsumen dalam intention to future purchase. Brand awareness tidak mempengaruhi brand satisfaction dan brand trust SPBU Shell serta tidak mempengaruhi konsumen dalam current purchase. Brand image mempengaruhi brand satisfaction dan brand trust SPBU Shell. Brand image SPBU Shell juga mempengaruhi konsumen dalam current purchase dan intention to future purchase. Brand satisfaction tidak mempengaruhi brand attachment SPBU Shell. Tetapi brand trust mempengaruhi brand attachment SPBU Shell. Brand attachment SPBU Shell mempengaruhi current purchase dan intention to future purchase. Current purchase yang dilakukan oleh konsumen SPBU Shell berpengaruh terhadap intention to future purchase

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ABSTRACT
This study aims to determine the effect of brand equity to Behavioral outcome. A case study of SPBU Shell. The research is implementing descriptive research design using survey method which used to SPBU Shell customers. The results of this research shows that brand awareness has a positive effect on brand image SPBU Shell and intention to future purchase. Brand awareness has not a positive effect on brand satisfaction and brand trust SPBU Shell and current purchase. Brand image has a positive effect on brand satisfaction and brand trust SPBU Shell and has a positive effect on current purchase and intention to future purchase. Brand satisfaction has not a positive effect on brand attachment SPBU Shell. But Brand trust has a positive effect on brand attachment SPBU Shell. Brand attachment has a positive effect on current purchase and intention to future purchase. Current purchase made by SPBU Shell?s customer will have a positive effect on intention to future purchase;This study aims to determine the effect of brand equity to Behavioral outcome. A case study of SPBU Shell. The research is implementing descriptive research design using survey method which used to SPBU Shell customers. The results of this research shows that brand awareness has a positive effect on brand image SPBU Shell and intention to future purchase. Brand awareness has not a positive effect on brand satisfaction and brand trust SPBU Shell and current purchase. Brand image has a positive effect on brand satisfaction and brand trust SPBU Shell and has a positive effect on current purchase and intention to future purchase. Brand satisfaction has not a positive effect on brand attachment SPBU Shell. But Brand trust has a positive effect on brand attachment SPBU Shell. Brand attachment has a positive effect on current purchase and intention to future purchase. Current purchase made by SPBU Shell?s customer will have a positive effect on intention to future purchase;This study aims to determine the effect of brand equity to Behavioral outcome. A case study of SPBU Shell. The research is implementing descriptive research design using survey method which used to SPBU Shell customers. The results of this research shows that brand awareness has a positive effect on brand image SPBU Shell and intention to future purchase. Brand awareness has not a positive effect on brand satisfaction and brand trust SPBU Shell and current purchase. Brand image has a positive effect on brand satisfaction and brand trust SPBU Shell and has a positive effect on current purchase and intention to future purchase. Brand satisfaction has not a positive effect on brand attachment SPBU Shell. But Brand trust has a positive effect on brand attachment SPBU Shell. Brand attachment has a positive effect on current purchase and intention to future purchase. Current purchase made by SPBU Shell?s customer will have a positive effect on intention to future purchase;This study aims to determine the effect of brand equity to Behavioral outcome. A case study of SPBU Shell. The research is implementing descriptive research design using survey method which used to SPBU Shell customers. The results of this research shows that brand awareness has a positive effect on brand image SPBU Shell and intention to future purchase. Brand awareness has not a positive effect on brand satisfaction and brand trust SPBU Shell and current purchase. Brand image has a positive effect on brand satisfaction and brand trust SPBU Shell and has a positive effect on current purchase and intention to future purchase. Brand satisfaction has not a positive effect on brand attachment SPBU Shell. But Brand trust has a positive effect on brand attachment SPBU Shell. Brand attachment has a positive effect on current purchase and intention to future purchase. Current purchase made by SPBU Shell?s customer will have a positive effect on intention to future purchase;This study aims to determine the effect of brand equity to Behavioral outcome. A case study of SPBU Shell. The research is implementing descriptive research design using survey method which used to SPBU Shell customers. The results of this research shows that brand awareness has a positive effect on brand image SPBU Shell and intention to future purchase. Brand awareness has not a positive effect on brand satisfaction and brand trust SPBU Shell and current purchase. Brand image has a positive effect on brand satisfaction and brand trust SPBU Shell and has a positive effect on current purchase and intention to future purchase. Brand satisfaction has not a positive effect on brand attachment SPBU Shell. But Brand trust has a positive effect on brand attachment SPBU Shell. Brand attachment has a positive effect on current purchase and intention to future purchase. Current purchase made by SPBU Shell?s customer will have a positive effect on intention to future purchase, This study aims to determine the effect of brand equity to Behavioral outcome. A case study of SPBU Shell. The research is implementing descriptive research design using survey method which used to SPBU Shell customers. The results of this research shows that brand awareness has a positive effect on brand image SPBU Shell and intention to future purchase. Brand awareness has not a positive effect on brand satisfaction and brand trust SPBU Shell and current purchase. Brand image has a positive effect on brand satisfaction and brand trust SPBU Shell and has a positive effect on current purchase and intention to future purchase. Brand satisfaction has not a positive effect on brand attachment SPBU Shell. But Brand trust has a positive effect on brand attachment SPBU Shell. Brand attachment has a positive effect on current purchase and intention to future purchase. Current purchase made by SPBU Shell’s customer will have a positive effect on intention to future purchase]

Abstrak :
Advertising clutter di media sosial dapat memicu respons negatif dan mengurangi efektivitas iklan digital. Namun, nostalgia yang ditimbulkan oleh iklan di media sosial diketahui dapat membangkitkan tanggapan positif konsumen terhadap brand yang diiklankan. Nostalgia pada iklan digital telah banyak digunakan oleh brand di seluruh dunia dan telah diteliti sebelumnya. Meskipun demikian, masih belum jelas bagaimana nostalgia dapat membangkitkan tanggapan positif pada tipe media sosial yang berbeda. Penelitian ini menggunakan teori nostalgia dan consumer-brand relationship untuk menguji efek moderasi tipe media sosial pada hubungan antecedent (need to belong, nostalgia proneness, dan social media intensity) dan outcomes (self-brand connection & social media engagement) dari iklan nostalgia di Facebook dan Instagram. Data dikumpulkan dari pengguna Facebook & Instagram melalui survei online dan dianalisis menggunakan structural equation modeling dengan multiple-group analysis. Hasilnya menunjukan bahwa ada efek yang signifikan pada pengaruh need to belong terhadap nostalgia proneness, social media intensity terhadap ad-evoked nostalgia, ad-evoked nostalgia terhadap self-brand connection, serta self-brand connection terhadap social media engagement pada Instagram dan Facebook. Sedangkan efek moderasi tipe media sosial signifikan pada pengaruh need to belong terhadap ad-evoked nostalgia, need to belong terhadap nostalgia proneness, nostalgia proneness terhadap ad-evoked nostalgia, serta nostalgia proneness terhadap social media intensity. ......Advertising clutter on social media can trigger negative responses and reduce the effectiveness of digital advertising. However, nostalgia evoked by advertising on social media is known to evoke positive consumer responses to the advertised brand. Nostalgia appeal on digital advertisements has been widely used by brands around the world and has been studied before. Nonetheless, it remains unclear how nostalgia can evoke positive responses on the different social media types. The current research used the theory of nostalgia and consumer-brand relationship to examine the moderating effect of social media types on the antecedent (need to belong, nostalgia proneness, and social media intensity) and outcomes (self-brand connection & social media engagement) of ad-evoked nostalgia on Facebook & Instagram. The data were collected from Facebook & Instagram millennial users through online surveys and analyzed using structural equation modeling with multiple-group analysis. The results show that there is a significant effect of need to belong to nostalgia proneness, social media intensity to ad-evoked nostalgia, ad-evoked nostalgia to self-brand connection, and self-brand connection to social media engagement on Instagram and Facebook. Meanwhile, the moderating effect of social media type is significant on the effect of need to belong to ad-evoked nostalgia, need to belong to nostalgia proneness, nostalgia proneness to ad-evoked nostalgia, and nostalgia proneness to social media intensity.

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Penelitian ini bertujuan menemukan pengaruh Brand Reputation dan Brand Tribalism pada Brand Relationship dalam konteks Brand Kecap Bango milik PT Unilever Indonesia. Penelitian ini bersifat konklusif dan desktiptif dengan desain cross-sectional. Pengumpulan data dilakukan dengan convenience sampling dan menghasilkan 235 responden. Dilakukan uji validitas, reliabilitas, analisis model pengukuran, dan analisis multiple linear regression melalui SPSS 13. Hasil penelitian menemukan bahwa Brand Reputation dan Brand Tribalism yang dipersepsikan konsumen secara signifikan dan positif mempengaruhi Two-Way Communications dan Emotional Exchange yang mempengaruhi pembentukan Brand Relationship. ......This study aims to find the influence of Brand Reputation and Brand Tribalism on Brand Relationship in context of Bango soy sauce brand owned by PT Unilever Indonesia. This study is using conclusive and descriptive cross-sectional research design. Data is collected by convenience sampling and generates 235 respondents. Validity, reliability, measurement model analysis, and multiple linear regression analysis are tested using SPSS 13. The results found that Brand Reputation and Brand Tribalism that is perceived by consumers are significantly and positively affect the Two-Way Communications and Emotional Exchange that form the Brand Relationship.

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Persaingan dipasar yang sangat ketat, membuat pemasar tidak lagi terpaku memberikan statement kualitas yang terbaik. Untuk dapat tetap mempertahankan posisi dipasar, pemasar harus mampu memberikan sebuah pengalaman yang mampu menarik konsumennya.Tujuan dari penelitian ini adalah untuk mengetahui pengaruh brand experience terhadap brand loyalty, dan ingin mengetahui apakan brand relationship memediasi secara penuh antara brand experience dan brand loyalty. Penelitian ini menggunakan metode Partial Least Square dengan variable yang digunakan dalam penelitian ini adalah brand experience, brand relationship quality dan brand loyalty. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh signifikan brand experience terhadap relationship quality serta relationship quality terhadap brand loyalty. Temuan lain adalah terdapat pengaruh signifikan brand experience terhadap brand loyalty. Terdapat mediasi partial dimana brand experience mampu mempengaruhi brand loyalty tanpa melalui brand relationship quality. ......Intense competition in the market making marketers no longer stick to provide the best quality. In order to maintain position in the market, marketers must be able to provide an experience that capable to attract the customer. The purpose of this study was to determine the effect of brand experience towards brand loyalty, and also want to find out if brand relationship quality fully mediate or partial mediate between brand experience and brand loyalty. This study uses Partial Least Square method with brand experience, brand relationship quality and brand loyalty as variables and construct. result from this study showed that there are significant effect from brand experience towards relationship quality, and also brand relationship quality towards brand loyalty. Another finding is, there is significant effects of brand experience towards brand loyalty. There is a partial mediation where the brand experience can influence brand loyalty without going through the brand relationship quality.

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Penelitian ini bertujuan untuk mengetahui pengaruh dari faktor Hubungan Brand dengan customer-nya yakni involvemnet, commitment, dan satisfaction terhadap kesetiaan customer terhadap brand tersebut Brand Loyalty dan perilaku word of mouth dari customer tersebut yang dimediasi oleh Brand Trust serta penelitian ini dilakukan pada brand ZARA di Indonesia. Penelitian ini menggunakan metode Structural Equation Method SEM dengan data primer yang dikumpulkan peneliti melalui kuesioner yang disebar di internet. Penelitian ini menemukan bahwa involvement dan commitment tidak berhubungan positif signifikan dengan Brand Trust. Selanjutnya, satisfaction memiliki pengaruh positif signifikan dengan Brand Trust. Penelitian ini juga menemukan bahwa involvement, commitment, dan satisfaction berhubungan positif signifikan secara langsung terhadap brand loyalty dan word of mouth. Sementara itu, brand trust tidak berhubungan secara positif signifikan terhadap brand loyalty dan word of mouth.

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This study aims to examine the influence of three components of customer brand relationship which are involvement, commitment, and satisfaction towards brand loyalty and word of mouth also mediated by brand trust among ZARA users in Indonesia. This study use Structural Equation Modelling SEM by collecting data with online administered questionnaire. The results of this study show that involvement and commitment are insignificantly influencing brand trust. this study also show that involvement, commitment, and satisfaction significantly influencing brand loyalty and word of mouth. In the other hand, brand trust insignificantly influencing brand loyalty and word of mouth.

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Dengan datangnya era VUCA-BANI dan kompetisi yang ketat akibat pemain yang semakin padat, kasus brand transgression seringkali dialami merek-merek dalam industri kecantikan. Nobi et al (2021) dalam penelitianya menyatakan bahwa hal ini dapat diatasi dengan mendorong brand forgiveness dan brand evangelism untuk dapat meningkatkan brand relationship quality pasca terjadinya kasus. Skripsi ini memiliki tujuan untuk menganalisis bagaimana pengaruh brand transgression terhadap brand relationship quality melalui brand forgiveness dan brand evangelism sebagai variabel mediasi. Objek penelitian yang digunakan peneliti adalah kasus brand transgression yang dialami oleh merek kecantikan Carasun. Penelitian ini menggunakan pendekatan kuantitatif melalui metode survei berdasarkan purposive sampling. Jumlah responden dalam penelitian ini adalah 105 responden yang didapatkan melalui online questionnaire. Dengan analisis menggunakan teknik analisis jalur dan pengujian hipotesis menggunakan sobel test, penelitian ini menemukan bahwa brand transgression berpengaruh secara positif dan signifikan terhadap brand relationship quality dimediasi oleh brand forgiveness pada kasus merek Carasun. Selain itu, ditemukan juga bahwa hipotesis kedua ditolak yaitu brand transgression berpengaruh secara negatif dan tidak signifikan terhadap brand relationship quality dimediasi oleh brand evangelism pada kasus merek Carasun. Penelitian ini diharapkan dapat memberikan rekomendasi dan saran bagi perusahaan pra dan pasca terjadinya brand transgression. Dengan diterimanya hipotesis pertama, usaha Carasun dinilai efektif. Untuk itu, perusahaan dapat mencontoh upaya Carasun dalam mendorong brand forgiveness. Selain itu dengan diterimanya hipotesis kedua, maka perusahaan dapat fokus mendorong faktor lain yang mempengaruhi brand evangelism dikarenakan masih ditemukanya pengaruh positif dan signifikan kepada variabel brand relationship quality. ......With the arrival of the VUCA-BANI era and intense competition due to increasingly denser players, brand transgression cases are often experienced by brands in the beauty industry. Nobi et al (2021) in their research stated that this can be overcome by encouraging brand forgiveness and brand evangelism to be able to improve brand relationship quality after a case has occurred. This thesis aims to analyze how brand transgression influences brand relationship quality through brand forgiveness and brand evangelism as mediating variables. The research object used by researchers is the case of brand transgression experienced by the beauty brand Carasun. This study uses a quantitative approach through a survey method based on purposive sampling. The number of respondents in this study were 105 respondents who were obtained through an online questionnaire. By analyzing using path analysis techniques and testing hypotheses using the sobel test, this study found that brand transgression has a positive and significant effect on brand relationship quality mediated by brand forgiveness in the case of the Carasun brand. In addition, it was also found that the second hypothesis was rejected. This research is expected to provide recommendations and suggestions for companies before and after a brand transgression occurs. With the acceptance of the first hypothesis, Carasun's efforts are considered effective. For this reason, companies can emulate Carasun's efforts in encouraging brand forgiveness. Besides that, by accepting the second hypothesis, the company can focus on encouraging other factors that influence brand evangelism because there is still a positive and significant influence on the brand relationship quality variable.