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Abstrak :
It is important to be competitive to survive in the era of globalization. The competitive company is indicated by skilled and capable human resources to produce an efficient product together with customer satisfaction. Take an employee as a shareholder, will led them to work smart and seriously and the company gives an appropriate reward regarding to employee performance. Therefore it is also important to formulate a reward system. Thus the company and employee get fair profit. Objective of this study is to know employees perfonnance relationship among engineering, procurement, and construction groups in the finalization of Longkali CPO Project in Fast Kalimantan. Balance Scorecard is used as evaluation tools. Thus we are getting reward value for each employee according to perspective of finance, customer, business process, and learning and growth in the project. The other objective is to study employee performance evaluated by ?Balance Scorecard" and reward relationship. The highest value is variable l (50%). In Engineering, variable l is number of drawing with error indicator requisition less than 5%. In procurement, variable l is material procurement with error indicator requisition less than 5%. In construction, variable t is method of work with error implementation less than 5%. Variable l has influence to employee?s pcrfomrance in engineering, procurement, and construction groups to finish a project. Variable 1 is the main parameter that must be concerned. The lowest value is variable 5(30%), In Engineering, Procurement, and Construction, variable 5 is a speed of services. Time is an indicator to response customer is a parameter which has less attention to be follow up. The comparative analysis (3 samples) used Kruskal-Wallis hypothesis. The conclusion that there is no significant differences in determining amount of perspectives among Engineering, Procurement, and Construction.The Associative analysis used Spearmann-Rank Correlation Hypothesis. The conclusion is that all of the perspective variable has significant relationship each other. The smallest and the biggest of Relationship factor are 0.458 and 0.9 in respectively. The speed of customer service is a factor that have to be concemed. Therefore it is necessary to have a bcttter coordination in and among Engineering, Procurement, and Construction groups.

Abstrak :
PT. (Persero) Telekomunikasi Indonesia, Tbk. (Telkom) adalah salah satu BUMN yang sejak tahun 1995 telah berhasil masuk ke dalam pasar persaingan melalui penerapan program privatisasi dengan menjual sebagian sahamnya kepada masyarakat (go public), baik di bursa saham domestik maupun internasional. Penerapan kebijaksanaan privatisasi PT Telkom di antaranya dimaksudkan untuk menghimpun dana masyarakat agar diperoleh dana segar dalam memenuhi pembiayaan investasi dan modal kerja Telkom.

Selain melakukan penjualan saham, Telkom sebagai perusahaan publik juga melaksanakan Kerjasama Operasi (KSO) dan kegiatan Pola Bagi Hasii (PBH) dengan sejumlah Mitra Telkom. Kerjasama ini dilakukan guna mempercepat pembangunan di bidang telekomuniasi, melalui penyediaan infrastruktur jaringan telekomunikasi domestik, termasuk dukungan manajerial, operasional dan tenaga ahli, khususnya dalam rangka perluasan jangkauan sekaligus perbaikan kualitas pelayanan.

Penelitian ini bertujuan menganalisis kinerja PT. Telkom setelah dilaksanakannya penjualan saham kepada publik dan pola-pola kerjasama dimaksud, dengan menggunakan pengukuran kinerja Balanced Scorecard (Kaplan, Norton, 1996), yang tidak hanya mengukur kinerja aspek keuangan saja, melainkan juga aspek non-keuangan yang meliputi aspek proses bisnis internal, aspek pelanggan dan aspek pembelajaran dan pertumbuhan. Pendekatan tersebut dilakukan, mengingat pengukuran kinerja perusahaan publik seperti Telkom selama ini hanya dilihat dari kinerja keuangan saja, dengan mendasarkan pada evaluasi terhadap Rentabilitas, Likuiditas dan Solvabilitas (RLS) sesuai Keputusan Menteri Keuangan Nomor .740/KMK.OO/1989 jo. Keputusan Nomor 826/KMK.013/1992 tentang Efisiensi dan Produktivitas BUMN.

Penelitian ini dilakukan dengan menggunakan tipe penelitian deskriptif analitis dan dengan menetapkan 18 komponen analisis, dimana masing-masing komponen memiliki skor tersendiri berdasarkan skala Likert. Lokasi penelitian adalah Kantor Pusat PT. Telkom Bandung dan Divisi Regional II Telkom Jakarta, sedangkan sampel dipilih dari pelanggan telepon kategori bisnis dan resindensial yang berada di lingkungan Kandatel Jakarta Pusat, Jakarta Selatan dan Jakarta Utara berdasarkan quota sampling, serta hasilnya dianalisis secara kualitatif.

Dari seluruh komponen yang dianalisis, diperoleh hasil total skor 71, atau dengan bobot sebesar 3,97. Angka tersebut menunjukkan bahwa kinerja PT. Telkom dalam kurun waktu 4 tahun terakhir secara umum dapat dinyatakan dalam kondisi hampir baik, kecuali kinerja aspek keuangan yang melemah sebagai dampak krisis moneter, yang diikuti pula dengan menurunnya nilai jual saham di bursa internasional.

Abstrak :
Tujuan penelitian ini adalah mengetahui gambaran kinerja RSIA Budi Kemuliaan dengan menggunakan pendekatan Balanced Score Card. Berdasarkan hasil penelitian ini diketahui bahwa : Kinerja Keuangan : baik, pendapatan meningkat, Current Ratio, Rasio Biaya Modal, Assets Turn Over Ratio meningkat. Hal yang perlu diperhatikan adalah tingkat kenaikan pengeluaran lebih tinggi dari tingkat kenaikan pendapatan. Kinerja Pelanggan : cukup baik, kecuali kemampuan menarik pelanggan. Kinerja Proses Bisnis Internal : cukup baik , indikator pelayanan dan layanan purna jual perlu mendapat perhatian. Kinerja Pertumbuhan Pembelajaran : kurang, kepuasan kerja pegawai, absensi, turn over pegawai, sistem informasi dan akses diklat perlu diperhatikan. Secara keseluruhan Kinerja RSIA Budi Kemuliaan adalah Cukup baik.

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The objective of the research is to know the performance of Budi Kemuliaan Mother and Child Hospital using the Balanced Score Card approach. Research proves that :Financial Performance : Good with an increasing Revenue, Key Financial Ratios (Current Ratio, Equity Cost Ratio and Assets Turn Over Ratio) also improved. However, management should pay more attention to the increasing hospital spending which is higher than the increase in revenue. Customer Performance : Relatively Good, except the ability to acquire new customers. Performance of Business Internal Process : Relatively Good, Services Indicator and Exit Survey should become attention by the management. Growth Learning Performance : Poor, employee job satisfaction, employee attendance, employee turnover, information system and training accessibility should become attention by the management. Overall Performance of Budi Kemuliaan Mother and Child Hospital is Relatively Good.

Abstrak :
Tesis ini membahas tentang kinerja Puskesmas Pahandut sebagai organisasi publik dengan menggunakan metode Balance Scorecard. Tujuan penelitian ini untuk menganalisis kinerja Puskesmas Pahandut ditinjau dari aspek-aspek Balance Scorecard, yang meliputi perspektif pelanggan, keuangan, pertumbuhan dan pembelajaran dan proses internal organisasi. Metode penelitian menggunakan kuantitatif deskripsi. Hasil penelitian untuk prespektif pelanggan dinilai memuaskan untuk pelayanan yang diterima dengan yang diharapkan, perspektif keuangan masih dinilai kurang efektif karena anggaran habis untuk belanja pegawai dan setiap tahun anggaran untuk Puskesmas Pahandut menurun, perspektif pertumbuhan dan pembelajaran dinilai cukup memuaskan karena pegawai banyak yang merasa kurang menjiwai pekerjaan yang ada dan prespektif proses internal organisasi dinilai cukup memuaskan karena kurangnya fasilitas sarana dan prasana yang mendukung.

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This thesis discussed about the achievement of the Pahandut Community Health Centre as the organisation of the public by using the aspect-aspectBalance Scorecard method. The aim of this research of analyse the achievement of the Pahandut Community Health Centre was considered from the Balance Scorecard approach, that covered the perspective of the customer, finance, the growth and learning and the internal process of the organisation. The research method used quantitative the description. Results of the research to prespective the customer was judged satisfactory for the service that was accepted with that was hoped for, the perspective of finance was still being it was thought more ineffective because the budget completely for the official's expenses and every year the budget for the Pahandut Community Health Centre descended, the perspective of the growth and learning was considered quite satisfactory because of the official many that felt not all that inspired the available work and prespective the internal process of the organisation was considered quite satisfactory because of the shortage of means facilities that supported.

Abstrak :
ABSTRAK
Laporan tugas akhir ini bertujuan untuk menganalisa kinerja perusahaan melalui perspektifbalance scorecard yang terdiri dari perpektif finansial, perspektif pelanggan, perspektifproses bisnis internal serta perspektif pertumbuhan dan pembelajaran. Hal ini jugamembantu perusahaan untuk lebih mengembangkan KPI key performance indicator tidakhanya dari sekedar sisi keuangan tetapi dari semua faktor yang bisa di manfaatkan secaraefisien.

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ABSTRACT
The purpose of this report is to examine the performance of the company by analyzing itwith balance scorecard perspective which consist of financial perspective, customerperspective, internal business process perspective and learning and growth perspective. Itis also helping the company to further develop the KPI key performance indicator morethan just the financial side but all of the supporting factors that can be utilized efficiently.

Abstrak :
Latar Belakang: Disrupsi Pandemi Covid-19 mengharuskan manajemen rumah sakit untuk dapat mengukur kinerja pada aspek keuangan dan non keuangan agar mendapatkan hasil yang komprehensif. Tujuan: Mengetahui kinerja Rumah Sakit Izza sebelum dan saat Pandemi Covid-19 Metode: Jenis penelitian ini adalah studi kasus pada RS Izza Sumber data didapat dari data Primer dan Sekunder. Data primer diperoleh dengan proses wawancara terhadap informan. Data sekunder didapat melalui telaah dokumen Hasil: Peneliti Menemukan Bahwa terdapat Penurunan Kinerja bila dilihat dari empat perspektif. Pada perspektif keuangan terjadi peningkatan pengeluaran dari budget yang sudah ditentukan, pada perspektif kostumer terjadi penurunan pasien rawat inap, pada perspektif bisnis proses internal terjadi hambatan investasi yanng sudah direncanakan oleh manajemen rumah sakit, dan pada perspektif Pembelajaran dan pertumbuhan terjadi penurunan pencapaian target pelatihan oleh karyawan Kesimpulan: Pandemi Covid-19 menyebabkan dampak yang terhadap kinerja rumah sakit Izza ......Background: The impact of the Covid-19 pandemic has been felt on the performance of hospitals in Indonesia, another disruption has forced hospital management to be able to assess performance on financial and non-financial aspects in order to obtain comprehensive results. Objectives: To determine the performance of Izza Hospital before and during the Covid-19 Pandemic Methods: This type of research is a case study at Izza Hospital. The data sources are obtained from Primary and Secondary data. Primary data was obtained by interviewing informants. Secondary data was obtained by reviewing documents Results: Researchers found that there was a decrease in performance when viewed from four perspectives. From a financial perspective, there is an increase in spending from a predetermined budget, from a customer perspective there is a decrease in inpatients, from an internal business perspective there are investment barriers that have been planned by hospital management, and from a learning and growth perspective there is a decrease in the achievement of training targets by employees. Conclusion: The Covid-19 pandemic has had a negative impact on the performance of the Izza hospital