Ditemukan 1 dokumen yang sesuai dengan query
Scott, Gini Graham
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The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, ...
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New York: American Management Association, 2008
e20443645
eBooks Universitas Indonesia Library
