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"[ABSTRAKDalam UUD 1945 menyebutkan bahwa setiap orang berhak memperolehpelayanan kesehatan dan Negara bertanggung jawab atas penyediaan fasiltaskesehatan dan fasilitas umum yang layak. Untuk memenuhi dan mewujudkan hakbagi setiap warga negara dalam mendapatkan pelayanan kesehatan yang layak dankewajiban pemerintah penyediaan fasilitas kesehatan sebagai amanat UUD 1945maka pemerintah pusat menyelenggarakan program jaminan kesehatan nasional(JKN) dan untuk pemerintahan daerah khusus Ibukota (DKI Jakarta)menyelenggarakan jaminan kesehatan daerah yang dikenal dengan nama KartuJakarta Sehat (KJS). RSCM adalah rumah sakit milik pemerintah pusat yang salahsatu visinya adalah menjadi rumah sakit pusat rujukan nasonal terkemuka di AsiaPasifik tahun 2014. RSCM diharapkan dapat melayani masyarakat dari seluruhpenjuru Indonesia dengan sistem rujukan berjenjang dengan optimal sesuaidengan standar pelayanan kesehatan dan peraturan yang berlaku. Penelitian inimembahas mengenai indeks kepuasan masyarakat miskin terhadap pelayanan diRSCM dalam program JKN dan KJS. Program kesehatan JKN dan KJS ini tidaklepas dari permasalahan dalam pelaksanaannya, salah satunya adalah mengenaipelayanan di rumah sakit dalam pelaksanaan program tersebut. Tujuan dalampenelitian ini adalah untuk mengukur nilai indeks kepuasan masyarakat miskin diRSCM dalam pelaksanaan program JKN dan KJS serta untuk mengetahui unsurunsuryang sudah baik dan yang masih membutuhkan peningkatan kualitaspelayanannya. Hasil dari penelitian kuantiatif menilai bahwa indeks kepuasanmasyarakat miskin di RSCM adalah sangat baik, tetapi ada beberapa pelayananyang perlu menjadi perhatian dan atau perbaikan yang didapat dari hasil penelitiankualitatif.

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ABSTRACTIndonesia Constitution (UUD 1945) states that every citizen has the right to obtainmedical care and the Government is responsible for the provision of health andadequate public facilities. In order to satisfy and fulfil the right of every citizen ingetting proper health care as mandated by the Constitution, The centralgovernment has issued the National Health Insurance Program (JKN) whereas theJakarta Provincial Government has issued a Regional-based Health InsuranceProgram known as the Jakarta Health Card (KJS). National General Hospital Dr.Cipto Mangunkusumo (RSCM) is one of the hospitals owned by the centralgovernment and one of its visions is to become regional referral hospitals in AsiaPacific in 2014. RSCM is expected to serve people from all over Indonesiaaccordance with the standard of health services and regulations. This studydiscusses the satisfaction index of the poor with regard to services in RSCMespecially on the implementation of the JKN and KJS. The problem of theimplementation of JKN and KJS are still occurred, one of the problems is thehospital services in the implementation of the programs. The purpose of thisresearch is to measure the value of the satisfaction index of the poor in RSCM onthe implementation of JKN and KJS as well as to determine the factors that aregood and which are still in need of improvement of service quality. The results ofthe quantitative study is conclude that the satisfaction index of the poor in RSCMis ?very good?, yet there are some services that need to be improved derived fromthe results of qualitative research.;Indonesia Constitution (UUD 1945) states that every citizen has the right to obtainmedical care and the Government is responsible for the provision of health andadequate public facilities. In order to satisfy and fulfil the right of every citizen ingetting proper health care as mandated by the Constitution, The centralgovernment has issued the National Health Insurance Program (JKN) whereas theJakarta Provincial Government has issued a Regional-based Health InsuranceProgram known as the Jakarta Health Card (KJS). National General Hospital Dr.Cipto Mangunkusumo (RSCM) is one of the hospitals owned by the centralgovernment and one of its visions is to become regional referral hospitals in AsiaPacific in 2014. RSCM is expected to serve people from all over Indonesiaaccordance with the standard of health services and regulations. This studydiscusses the satisfaction index of the poor with regard to services in RSCMespecially on the implementation of the JKN and KJS. The problem of theimplementation of JKN and KJS are still occurred, one of the problems is thehospital services in the implementation of the programs. The purpose of thisresearch is to measure the value of the satisfaction index of the poor in RSCM onthe implementation of JKN and KJS as well as to determine the factors that aregood and which are still in need of improvement of service quality. The results ofthe quantitative study is conclude that the satisfaction index of the poor in RSCMis ?very good?, yet there are some services that need to be improved derived fromthe results of qualitative research., Indonesia Constitution (UUD 1945) states that every citizen has the right to obtainmedical care and the Government is responsible for the provision of health andadequate public facilities. In order to satisfy and fulfil the right of every citizen ingetting proper health care as mandated by the Constitution, The centralgovernment has issued the National Health Insurance Program (JKN) whereas theJakarta Provincial Government has issued a Regional-based Health InsuranceProgram known as the Jakarta Health Card (KJS). National General Hospital Dr.Cipto Mangunkusumo (RSCM) is one of the hospitals owned by the centralgovernment and one of its visions is to become regional referral hospitals in AsiaPacific in 2014. RSCM is expected to serve people from all over Indonesiaaccordance with the standard of health services and regulations. This studydiscusses the satisfaction index of the poor with regard to services in RSCMespecially on the implementation of the JKN and KJS. The problem of theimplementation of JKN and KJS are still occurred, one of the problems is thehospital services in the implementation of the programs. The purpose of thisresearch is to measure the value of the satisfaction index of the poor in RSCM onthe implementation of JKN and KJS as well as to determine the factors that aregood and which are still in need of improvement of service quality. The results ofthe quantitative study is conclude that the satisfaction index of the poor in RSCMis “very good”, yet there are some services that need to be improved derived fromthe results of qualitative research.]"

"ABSTRAKPenelitian ini ingin melihat pengaruh pemberian framing berupa berita positif atau negatif terhadap pemberian rating ojek daring. Partisipan berjumlah 344 orang pengguna jasa ojek daring dari Stasiun Tanah Abang, 44,5% laki-laki dan 55,5% perempuan dengan rentang usia 17-67 tahun (M= 36,9, SD=11,042). Penelitian ini menggunakan framing berupa berita positif dan negatif dalam konteks berkendara dengan ojek daring yang terkendala (datang terlambat dan sulit dihubungi). Hasil yang didapatkan adalah tidak terdapat perbedaan yang signifikan antara pengalaman berkendara terkendala dengan framing (berita positif vs negatif) yang diberikan (Χ²(8) = 6.293, p > 0.05). Hal tersebut menegaskan bahwa perlunya dilakukan perbaikan terhadap sistem penilaian pada layanan ojek daring agar penilaian yang diberikan mencerminkan kondisi nyata.

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ABSTRACT

The purpose of this research is to examine the effect of giving framing in the form of positive or negative news to online motorcycle taxi ratings. Participants numbered 344 users of online motorcycle taxi services from Tanah Abang Station, 44.5% male and 55.5% female with an age range of 17-67 years (M= 36.9, SD= 11,042). This study uses framing in the form of positive and negative news in the context of driving with online motorcycle taxi constrained (arriving late and difficult to contact). The results obtained are that there is no significant difference between the constrained driving experience and the framing (positive vs negative news) given (Χ²(8) = 6,293, p > 0.05). This confirms that there is a need to improve the assessment system of online motorcycle taxi services so that the assessment given reflects the real conditions."

"One factor that offects the development of society is industrialization where industrialization is needed to transform an agreicultural community towards an advanced and modern industrial community. Based on those thought. the focus of this research is. What kind of social changes would occur to an agrarian society transformed to an industtial society in term of its community development in the District of Tamalate Makasar. What are the the factors affecting the social changes that occur in agrarian society which tranformed to and industrial society in its community development in the district.Tamalate Makasar? The research design is a aqualitative descriptive study and the locus of research is in the district tamalate makassar. This research resulted in the description of the procces of change that may be resulted to improvement that can be beneficial to the societ and inscrease the social welfare however change can also be a setback which may harm the social life of the people. All these changes might cause different effects to people's lives"

"Riset Evaluasi program ini bertujuan untuk menganalisis aspek dampak dan faktor determinan penting dari program pemberdayaan masyarakat bidang kesehatan dengan menggunakan metode Main Analytical Categories (MAC) dan Indeks Kepuasan Masyarakat (IKM). Metode MAC menggunakan 3 dimensi yakni Relevansi, Dampak, dan Keberlanjutan, sementara metode IKM menggunakan 3 dimensi yaitu Relevansi, Partisipasi, dan Dampak. Literatur terdahulu menunjukan bahwa program pemberdayaan masih cenderung memiliki masalah dalam pencapaian dampak sehingga perlu dielaborasi lebih lanjut faktor yang mempengaruhinya. Oleh karena itu, riset evaluasi ini dilakukan untuk menganalisis dampak dan keberlanjutan dari program ini untuk melihat kemampuan masyarakat secara mandiri melaksanakan kegiatan yang sudah dilatih melalui program ini. Hasil evaluasi ini menunjukan program sangat relevan dengan kebutuhan penerima manfaat, program juga sangat berdampak pada perbaikan kualitas hidup penerima manfaat dalam sejumlah hal. Namun, keberlanjutan program ini cenderung rendah karena kapasitas dan kemandirian penerima manfaat belum optimal. Konteks lokal politik desa juga rentan membuat program tidak berlanjut dengan baik, padahal program sudah mencoba mensinergikan bidang kesehatan dengan pemberdayaan ekonomi sebagai pilar pentingnya. Dalam penilaian IKM program ini masuk ke dalam kategori sangat baik dengan skor kepuasan masyarakat sebesar 4.2 dari skala 5. Partisipasi memberikan pengaruh yang lebih kuat pada variabel dampak dibandingkan relevansi. Hasil evaluasi secara konseptual menunjukan bahwa dampak dan juga keberlanjutan akan lebih optimal apabila partisipasi juga bisa ditingkatkan dengan desain pelibatan masyarakat yang lebih jelas. Pemetaan sosial yang akurat dalam intervensi program juga penting untuk mengelola tantangan-tantangan dari politik lokal desa terkait program.

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This research evaluation program aims to analyze the impacts and important determinant factors of health community empowerment programs through the Main Analytical Categories (MAC) and Community Satisfaction Index (CSI). MAC method uses three dimensions, such as Relevance, Impact, and Sustainability, while CSI uses Relevance, Participation, and Impact. Previous works of literature show that community empowerment programs are prone to have problems in impact achievement therefore the factors need to be elaborated further. In consequence, this evaluation research was carried out to analyze the impacts and sustainability of the program to identify the community's ability to independently carry out trained activities through the program. The result of the evaluation shows the program is very relevant to the beneficiaries' needs and has a significant impact on improving the wellbeing of beneficiaries in many ways. However, the sustainability of this program tends to be low as the capacity and independence of beneficiaries is not optimal. The local context of village politics is also prone to making the program not run well, even though the program has tried to synergize the health sector with economic empowerment as its fundamental pillar. In the CSI assessment, this program is in the very good category of 4.2 out of a scale 5 for community satisfaction. Participation has a stronger influence on the impact variable than relevance. The result of the conceptual evaluation shows that impact and sustainability will be more optimal if participation can also be increased with a clearer design for involvement of the community. Accurate social mapping in program interventions is also important for resolving challenges from local village politics related to the program."