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Abstrak :
Penelitian ini mengenai keterampilan berkomunikasi staf layanan perpustakaan di Perpustakaan Umum Daerah Kabupaten Bogor yang meliputi keterampilan berkomunikasi lisan, berkomunikasi tertulis, berkomunikasi audio visual, berkomunikasi terkomputerisasi, berkomunikasi bahasa asing, berkomunikasi interpersonal, dan berkomunikasi institusional yang mengacu pada Euroguide LIS (2004): Competencies and Aptitudes for European Information Professionals (vol 1). Penelitian ini merupakan penelitian kualitatif. Informan utama dalam penelitian ini adalah staf layanan perpustakaan dan pengguna perpustakaan sebagai informan tambahan. Pengumpulan data dilakukan melalui wawancara dan observasi yang dilakukan selama tiga bulan mulai dari tanggal 19 Agustus sampai dengan 31 Oktober 2015. Berdasarkan penelitian dihasilkan kesimpulan bahwa keterampilan berkomunikasi staf layanan berada pada level 2 : pengetahuan praktek atau teknik yaitu mampu menerapkan keterampilan dasar berkomunikasi, dapat mengerjakan tugas khusus dan berulang, dapat bekerjasama dengan pakar subjek, dan dapat memberikan instruksi praktis.

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This research is about communication skills of library services staff at Public Library in Bogor Regency which include verbal communication, written communication, audio-visual communication, computerized communication, foreign language communication, interpersonal communication, and institutional communication that refer to Euroguide LIS (2004): Competencies and Aptitudes for European Information Professionals (vol 1).This is a qualitative research. The key informants of this research are the library service staff and supported by the users of library as an additional informants. Data collection is done through interviews and observations which is conducted for approximately three months from August 19 to October 31, 2015. The results of the research concludes that the communication skills of the library service staff are at level 2 : knowledge of practice or techniques which means they are able to use basic communication skills, they can work on specific tasks and repetitive, they can collaborate with subject experts, and they can provide practical instruction.

Abstrak :
In public libraries, reference librarians are often called on to make recommendations to readers, sometimes in genres that they dont personally read. Learning how to frame a discussion and articulate the appeal of a book, author, or genre marks the essence of a successful readers advisor. Readers advisory is defined as, patron-oriented library service for adult leisure readers, according to Saricks, a noted expert on the subject. In the completely revised third edition of Readers Advisory Service for Public Libraries, Saricks updates this critically acclaimed how-to guide, making it more helpful than ever. As reference librarians seek support in guiding adult readers, theyve come to trust this authoritative resource. It has been expanded and improved with:. Easy ways to create read alike lists, identifying what else is like a favorite book. Practical guidelines for conducting the advisory interview so its a comfortable exchange. Confidence-boosting tactics for drawing on reviews to make recommendations. Methods for incorporating nonfiction into the discussion. More resources and online tools. Using the proven strategies in this newly updated, back-to-basics overview, librarians providing readers advisory services will find the answers they need to help customers make appropriate choices.

Abstrak :
In difficult economic times, people turn to their local library for help seeking new work. "Crisis in Employment" offers the tools you need to support this growing group of patrons. Based on interviews with librarians across the country, as well as research from "ALA's Office for Research and Statistics", this "ALA Editions Special Report" offers advice and methods for providing appropriate training and education to job seekers with: tips for maximizing your library's physical resources; key reference resources useful to job seekers; and, advice on building partnerships with key community organizations. "Crisis in Employment" will help you meet the needs of patrons seeking new work, making career changes, or starting their own businesses in a comprehensive way that suits your local community's conditions.