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Abstrak :
Internet merupakan salah satu sumber informasi yang penting bagi turis yang hendak mengambil keputusan wisata. Komunikasi electronic word-of-mouth dari para turis yang pernah berwisata di suatu destinasi dapat menjadi sarana promosi bagi destinasi wisata tersebut. Hal itu pun berlaku dalam konteks pariwisata halal. Pariwisata halal dibangun atas dasar nilai-nilai Islami. Turis muslim yang menjadi sasaran dalam pasar tersebut adalah turis yang mempertimbangkan nilai-nilai agama dalam perilaku dan kehidupan sehari-hari mereka. Penelitian ini menganalisis pengaruh religiositas, persepsi nilai, dan kepuasan destinasi turis muslim terhadap electronic word-of-mouth. Persepsi nilai turis muslim terhadap destinasi wisata halal diukur dengan beberapa variabel turunan, yaitu kualitas dan harga dari dimensi nilai kognitif, emosional dan sosial dari dimensi nilai afektif, pengalaman baru dan pengalaman berbeda dari dimensi nilai epistemik, keamanan dan lokasi dari dimensi nilai kondisional, atribut fisik dan atribut nonfisik dari dimensi nilai Islami. Data dikumpulkan dari turis muslim Indonesia yang pernah berkunjung ke destinasi wisata halal Lombok melalui survei online dan dianalisis dengan metode Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan hanya nilai sosial dari persepsi nilai afektif yang memiliki pengaruh signifikan terhadap electronic word-of-mouth. Hal tersebut menandakan turis muslim melakukan komunikasi electronic-word-mouth jika mereka merasa lingkungan sosial mereka memiliki persepsi yang baik terhadap destinasi wisata halal dan terhadap turis yang berkunjung ke destinasi tersebut

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The Internet is one of the important information sources for tourists when they are making travel decisions. Electronic word-of-mouth communication from tourists that have visited a destination can be used as a promotional media for that destination. It can also be applied in the context of halal tourism. Halal tourism is built based on Islamic values. Muslim tourists who are the target of that market are tourists who considering Islamic values in their daily life and behaviors. This study analyzes the effect of Muslim tourists’ religiosity, perceived value, and destination satisfaction on electronic word-of-mouth. Muslim tourists’ perceived value towards halal tourism destination is measured using several variables, i.e., quality and price from cognitive value dimension, emotional and social from affective value dimension, different experience and novelty from epistemic value dimension, safety and location from conditional value dimension, and physical attributes and nonphysical attributes from Islamic value dimension. The data for this study were collected from Indonesian Muslim tourists that have visited halal tourism destination in Lombok via online survey and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The result shows that only social value from perceived affective value dimension has a significant effect on electronic word-of-mouth. It means that Muslim tourists will do electronic word-of-mouth communication if they feel their social environment have good perception towards halal tourism destination and towards tourists that visited that destination

Abstrak :
Seiring dengan meningkatnya populasi umat Islam, semakin besar peluang untuk mengembangkan konsep pariwisata halal. Indonesia mulai menerapkan konsep pariwisata halal sejak tahun 2012 di mana Lombok merupakan salah satu wilayah yang dipilih Kementerian Pariwisata Republik Indonesia untuk dikembangkan pariwisata halalnya. Penelitian ini dilakukan untuk mengetahui hubungan antara keterlibatan wisatawan Muslim di Lombok terhadap halal destination brand equity Lombok yang terdiri dari brand awareness, brand image, brand quality, brand value, dan brand loyalty dengan menggunakan konsep customer-based brand equity. Peneliti mengolah data dengan metode Structural Equation Model pada SmartPLS 3.0 di mana pengambilan datanya menggunakan teknik self-administrated questionnaire kepada responden dengan kriteria WNI beragama Islam dan pernah mengunjungi Lombok dalam 5 tahun terakhir. Hasil dari penelitian ini menunjukkan bahwa keterlibatan wisatawan Muslim di Lombok memiliki pengaruh positif terhadap halal destination brand equity Lombok sehingga hasil tersebut dapat dijadikan referensi bagi pelaku industri pariwisata agar dapat mengembangkan Lombok sebagai destinasi wisata halal unggulan di Indonesia. ......Along with the increasing Muslim population, the greater the opportunity to develop the concept of halal tourism. Indonesia began to apply the concept of halal tourism since 2012 in which Lombok is one of the regions chosen by the Ministry of Tourism of the Republic of Indonesia to develop halal tourism. This study was conducted to determine the relationship between the involvement of Muslim tourists in Lombok to Lombok's halal destination brand equity consisting of brand awareness, brand image, brand quality, brand value, and brand loyalty by using the concept of customer-based brand equity. The researcher processed the data using the Structural Equation Model method in Smart PLS 3.0 where the data was collected using a self-administrated questionnaire technique to respondents with criteria of Indonesian citizen, Muslim, and had visited Lombok in the last 5 years. The results of this study indicate that the involvement of Muslim tourists in Lombok has a positive influence on halal destination brand equity in Lombok so that these results can be used as a reference for tourism industry players to develop Lombok as a leading halal tourism destination in Indonesia.