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"Latar Belakang: Gangguan kesehatan mental memberikan beban ekonomi signifikan secara global, dengan proyeksi kerugian mencapai USD 6 triliun pada tahun 2030. Di Indonesia, estimasi biaya langsung tahunan mencapai Rp87,5 triliun apabila seluruh invidiu dengan gangguan mental menjalani pengobatan rutin. Tujuan: Mengetahui besaran biaya dan faktor-faktor yang berhubungan dengan biaya layanan kesehatan mental pada rawat jalan FKRTL Peserta JKN. Metode: Desain studi dengan potong lintang menggunakan Data Sampel BPJS Kesehatan 2024. Analisis dilakukan secara univariat dan bivariat terhadap 785.150 peserta aktif layanan kesehatan mental. Hasil: BPJS Kesehatan menanggung total biaya layanan kesehatan mental sebesar Rp3,4 triliun dalam satu tahun. Terdapat hubungan signifikan antara biaya layanan dengan usia, segmentasi peserta, jumlah diagnosis, frekuensi kunjungan RJTL, regional FKRTL, kepemilikan FKRTL, dan kondisi penyakit kronis. Kesimpulan: Biaya tertinggi ditemukan pada kelompok usia lanjut dan wilayah Regional 1, yang mencerminkan konsentrasi layanan serta akses yang lebih optimal. Temuan ini menyoroti pentingnya pemerataan dan pendekatan berbasis kebutuhan layanan kesehatan mental.

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Background: Mental health disorders present a significant global economic burden, with projected losses reaching USD 6 trillion by 2030. In Indonesia, the estimated annual direct cost may reach IDR 87.5 trillion if all individuals with mental disorders undergo routine treatment. Objective: To identify the total cost and factors associated with mental health service expenditures in outpatient care at advanced referral health facilities (FKRTL) for JKN participants. Methods: This study uses cross-sectional design using the 2024 BPJS Kesehatan Sample Data. Univariate and bivariate analyses were conducted on 785,150 active mental health service users. Results: BPJS Kesehatan covered a total of IDR 3.4 trillion in mental health outpatient services within one year. There was a significant relationship between service costs and age, participant segmentation, number of diagnoses, outpatient visits frequency, advanced health facilities regional, advanced referral health facilities ownership, and chronic disease conditions. Conclusions: The highest costs were observed among the elderly and in Regional 1, reflecting a concentration of services and better access. These findings highlight the importance of equitable distribution and need-based approaches in mental health service financing."

"Buku ini berfokus pada model dalam intervensi krisis dan teknik untuk berbagai potensi situasi krisis."

"Summary: Fully revised, this new edition reviews the most up-to-date and clinically relevant information on the mental health and behavioral problems of people with intellectual, developmental and learning disabilities, also previously known as mental retardation. Providing the latest evidence base from the literature and embracing clinical experience, it covers the essential facts and concepts relating to coexisting medical and psychiatric disorders, with new and updated chapters on mental health and epilepsy, schizophrenia spectrum disorders, personality disorders, and mental health problems in people with autism and related disorders. The disorder-based chapters are complemented by chapters on carer and family perspectives, possible future developments and contributions highlighting the principles of assessment, management and services from global and historical perspectives. This is essential hands-on practical advice for psychiatrists, psychologists and all other mental health professionals including nurses, therapists, social workers, managers, service providers and commissioners."

"Pelayanan kesehatan yang bermutu saat ini sudah menjadi tuntutan semua pihak, termasuk masyarakat sebagai pengguna jasa, dengan era globalisasi, bertambahnya golongan masyarakat yang mampu, berpendidikan, dan menguasai informasi, masalah mutu pelayanan menjadi tuntutan mutlak. Adapun faktor yang dominan mempengaruhi mutu pelayanan kesehatan di Puskesmas adalah sumber daya manusia, baik yang terlibat dalam manajemen maupun pelayanan. Keluhan (complain) dari pelanggan merupakan indikator dari kurangnya kualitas pelayanan akibat sistem manajemen yang kurang baik. Penelitian ini bertujuan untuk mengetahui hubungan antara karakteristik pelanggan dan upaya manajemen mutu fokus pada pelanggan dengan tingkat kepuasan pasien rawat inap di Puskesmas DTP Kabupaten Bogor tahun 2014. Metode penelitian adalah kuantitatif bersifat analitik deskriptif dengan desaincross sectional. Dengan populasi adalah seluruh pasien rawat inap dan unsur manajemen di Puskesmas DTP Kabupaten Bogorpada tahun 2014. Sampel pada penelitian ini adalah pasien rawat inap sebanyak 181 orang dan 50unsur manajemen di Puskesmas DTP dari 10 Puskesmas DTP. Hasil penelitian menunjukan bahwa tidak terdapat hubungan antara karakteristik pasien dengan tingkat kepuasan pelanggan, ada hubungan yang bermakna antara upaya manajemen mutu fokus pada pelanggan dengan tingkat kepuasan pasien rawat inap di Puskesmas DTP Kabupaten Bogor tahun 2014, terdapat perbedaan yang bermakna terhadap skor rerata kepuasan diantara pasien di Puskesmas yang menerapkan upaya manajemen mutu fokus pada pelanggan dan yang tidak menerapkan upaya manajemen mutu fokus pada pelanggan. Penulis menyarankan agar pihak manajemen Puskesmas meningkatkan dimensi fokus pada pelanggandan proses terkait pelanggan. Kedua dimensi tersebutbelum dilaksanakan secara maksimal dalam penerapanupaya manajemen mutu fokus pada pelanggan. Manajemen Puskesmasuntuk memperhatikan dimensi tangibledan responsivenesssebagai dimensi mutu pelayanan dengan tingkat kepuasan terendah.Melaksanakan survey kepuasan pelanggan secara berkala dengan tools yang sesuai dengan kekhususan Puskesmas agar mendapatkan gambaran kepuasan pelanggan terkini.

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Quality health services is now becoming the demands of all parties, including the public as service users, with the era of globalization, increasing social groups capable, educated, and control of information, quality of service issues become an absolute requirement The dominant factor affecting the quality of health services at the health center are human resources, both of which are involved in the management and care. Complaints (complaints) from customers is an indicator of the lack of quality of service due to poor management system.

This study aims to determine the relationship between customer characteristics and quality management efforts focus on providing customers with the level of patient satisfaction in the Puskesmas DTPin Bogor District 2014. Quantitative research method is descriptive analytic cross-sectional design. With a population is the entire patient care and management elements in the Puskesmas DTPin Bogor District 2014. Samples in this study were inpatients as many as 181 people and 50 elements in the management of the Puskesmas DTPfrom 10 health centers With Nursing.

The results showed that there is no relationship between the characteristics of patients with levels of customer satisfaction, there is a significant association between quality management efforts focus on providing customers with the level of patient satisfaction in Bogor Regency DTP health centers in 2014, there is a significant difference in mean scores between patient satisfaction The Health Center is implementing a quality management efforts focus on the customer and are not implementing a quality management efforts focuson the customer and not implementing quality management efforts focus on the customer.

The author suggested that health centers improve the management dimensions of customer focus and customer-related processes. Both of these dimensions has not been fully implemented in the application of quality management efforts focus on the customer. Management Health Center to pay attention and responsiveness as a tangible dimension of service quality dimensions with the lowest satisfaction levels. Carry out customer satisfaction surveys on a regular basis with the appropriate tools to get an idea of the specificity of the health center in order to recent customer satisfaction."

"Summary:Interest in community psychology, and its potential has grown in parallel with changes in welfare and governmental priorities"

"Examines the health/mental care system in which professional service providers, including psychologists, labor to offer quality care for youth in the United States. This volume outlines cross-cultural studies and illustrates case examples of European-American, Hispanic/Latino, Asian-American, and forensic studies."