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Abstrak :
Penelitian ini bertujuan untuk mengetahui gambaran penerapan sistem laporan kesalahan pemberian obat dirawat inap RS X sejak tahun 2000 hingga saat ini. Sistem laporan mulai dari masukan yaitu sistematika dan pelatihan penulisan formulir laporan, kebijakan yaitu SOP (Standard Operating Procedure), komitmen pimpinan, dan dukungan semua departemen, motivasi yaitu sistem insentif dan rasa takut, takut hukuman, takut disalahkan, takut dipecat dan persepsi staf terhadap laporan yaitu hanya kasus besar / fatal saja yang dibuat laporan, tidak untuk kasus-kasus yang kecil. Sistem juga dilihat dari proses yaitu analisa / klarifikasi laporan juga pencarian akar masalah, tindakan koreksi / pencegahan yang dilakukan dan umpan balik serta evaluasi. Metode yang digunakan adalah deskriptif kualitatif dengan model studi kasus, menggunakan 8 kasus 2000-2002 dan 20 kasus hasil observasi 2003. Pengumpulan data primer dilakukan dengan wawancara mendalam dan juga terstruktur terhadap 14 informan dan observasi lapangan terhadap pemberian obat dirawat inap pada waktu tertentu terhadap 32 pasien. Hasil penelitian terlihat masukan masih belum maksimal diterapkan, laporan, kebijakan, motivasi dan persepsi masih perlu diperbaiki terutama rasa takut menulis laporan masih sangat menonjol dari staf yang diwawancara. Pada proses kesalahan terbanyak yang dilaporkan adalah wrong drug sedangkan pada observasi kesalahan terbanyak adalah wrong time yang tidak dilaporkan semua kesalahan pada observasi berjumlah 20 kasus tidak ada laporan karena kasus kecil, tak tahu ada kesalahan dan atasan tidak tahu. Masih ada kasus-kasus yang akar masalahnya belum dicari dengan tuntas, hanya berhenti pada kesalahan orang yang tak menjalankan SOP sehingga tindakan koreksi / pencegahan tidak tepat. Kasus lain karena tulisan dokter yang tak jelas, distraksi telpon tindakan koreksi hanya sebatas pemberitahuan kepada dokter. Umpan balik dan evaluasi tidak pernah dilakukan. Untuk memberikan hasil kerja sistem yang optimal maka perlu disarankan perbaikan-perbaikan sistem dari masukan sampai dengan proses dengan konsisten dapat diterapkan terutama menghilangkan kendala rasa takut untuk menulis dengan sosialisasi rutin.

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Analysis of the Incident Reporting System on Medication Error in the Wards at Hospital X for the Period Year 2000 ? 2003The purpose of this research is to assess the effectiveness of the Implementation of the Incident Report System with regards to Medication Errors in the wards at Hospital X from the period year 2000 to 2003. The design of the research was conducted using descriptive qualitative data obtained from the incident reports filed, hi-depth interviewing, structured interviews and observation studies were conducted from the data obtained from the incident reports. The analysis were conducted using "input" that is, systematic forms, training on how to fill in the forms, existing policies e.g. SOP ( Standard Operating Procedure ), Senior management commitment, multidisciplinary support, staff motivation e.g. reward system, fear of job loss, punishment and staff perception of the error, small/big/fatal. The Process of the system was also analyzed from case-analysis/clarification, finding the root causes, corrective actions /preventive actions, feed back and evaluation. The results of the research showed input should be improved, in particular fear of punishment, job loss. These two factors greatly influenced the "input". In "Process", it was shown that most errors reported were wrong drug errors, and from observation of 19 errors most of them were wrong time errors, no reports were written because of no fatal case, not known by their supervisors, and they did not realized there were errors. In the majority of the incidents reported, the root causes of the incidents occurred were not well analyzed, blaming individuals by not following SOP were prominent. Corrective / preventive actions were not implemented correctly. The analysis also revealed that poor doctors? handwritings and telephone distractions added to the drug error. Limited corrective actions were taken for this. Feedback and evaluation were not done. From this study it is recommended that in order to optimize the implementation of the system, improvement should be made from input until process consistently, in particular, to eliminate fear in filing the incident reports and the system needs to be widely socialized and understood.

Abstrak :
Kompleksnya pelayanan kesehatan di rumah sakit merupakan peluang terjadinya kesalahan, terutama dengan adanya tindakan invasif di bagian bedah. Tujuan penelitian ini adalah menganalisis kejadian dan faktor-faktor yang berkontribusi pada kesalahan medis di bagian bedah rawat inap terkait keselamatan pasien di sebuah Rumah Sakit Umum Daerah. Penelitian menggunakan metode kualitatif dengan desain studi kasus. Hasil penelitian menunjukan bahwa kesalahan medis yang terjadi yaitu 2 kasus KPC, 1 kasus KNC dan 3 kasus KTC. Belum adanya SOP, audit klinis, tempat kerja yang tidak kondusif, kurangnya sarana prasarana, pendidikan, pelatihan, kerja tim dan komunikasi menjadi latar belakang kesalahan. Kesimpulannya adalah kejadian kesalahan medis dipengaruhi oleh faktor organisasi, tempat kerja, individu dan barier. Belum adanya clinical governance dan program keselamatan pasien yang belum berjalan dengan baik. Pelaksanaan keselamatan pasien sangat dipengaruhi oleh pimpinan institusi. ......The complexity of medical services in a hospital creates a change for an error, particularly on an invasive action in surgery unit. This study is aimed to analyse events and contributing factors to medical error in the inpatient unit regarding patient safety in a district hospital. Using Qualitative with case study design, this study records some medical error events, which are 2 KPC cases, 1 KNC case and 3 KTC cases. Unexisting SOP, clinical audit, unconvenient place of work, lack of equipment/supporting tools, education, training, teamwork and communication are identified as the major causes. The conclution is that medical errors are influenced by organization factor, work place, individual and defences factors. Unexisting clinical governance and uncontrolled patient safety program. The implementation of patient safety program is greatly influenced by institution leader.

Abstrak :
Tesis ini meneliti tentang faktor-faktor yang berhubungan dengan kejadian medical error oleh dokter di RS. XYZ Palembang, yang meliputi faktor karakteristik dokter, faktor pasien dan faktor lingkungan kerja. Penelitian ini adalah penelitian kuantitatif dengan desain cross sectional. Hasil penelitian menunjukkan bahwa faktor jenis spesialisasi dokter memiliki hubungan bermakna dengan kejadian medical error oleh dokter, dimana dokter spesialis medik operatif dan dokter umum lebih sering melakukan medical error dibandingkan dokter spesialis medik non operatif. Faktor usia dan masa kerja dokter, faktor kenyamanan lingkungan kerja, dan faktor kompleksitas penyakit pasien tidak memiliki hubungan yang bermakna dengan kejadian medical error oleh dokter di RS.XYZ Palembang. ......This research examines the factors assaciate with the medical errors events by doctors at the hospital XYZ Palembang, which include doctors characteristic factors, patient factors and work environment factors. This is a quantitative study with a cross-sectional design. Results showed that type of physicians specialities have a significant relationship with the medical errors events by doctors. Whereas Operative medical specialists and general practitioners have more frequent of doing medical errors than non-operative medical specialists. Age and work experience of doctors, work environment factors and patient factors have no significant relationship with the medical errors events by doctors at the hospital XYZ Palembang.

Abstrak :
This compendium of case studies on patient safety - told from the perspective of the patient and family - illustrates 24 stories of preventable health care errors that led to irreparable patient harm. The reader is guided through a structured analysis of the events, eliciting lessons learned and strategies for preventing similar events in the future. Learning objectives for each case facilitate the reader's development of a set of core competencies related to improving safety and quality of health care. Contents

Abstrak :
The market-leading at a Glance series is used world-wide by medical students, residents, junior doctors and health professionals for its concise and clear approach and superb illustrations -- Each topic is presented In a double-page spread with clear, easy-to-follow diagrams, supported by succinct explanatory text -- Covering the whole medical curriculum, these introductory texts are ideal for teaching, learning and exam preparation, and are useful throughout medical school and beyond -- Everything you need to know about Patient Safety and Healthcare Improvement... at a Glance! -- Patient Safety and Healthcare Improvement at a Glance Is a timely and thorough overview of healthcare quality written specifically for students, junior doctors and healthcare professionals. It bridges the gap between the practical and the theoretical to ensure the safety and wellbeing of patients. Featuring essential step-by-step guides to interpreting and managing risk, quality improvement within clinical specialties, and practice development, this highly visual textbook offers the best preparation for the Increased emphasis on patient safety and quality-driven focus In today's healthcare environment -- This practical guide, covering a vital topic of Increasing Importance in healthcare, provides the first genuine Introduction to patient safety and quality improvement grounded in clinical prac

Abstrak :
Contents : Key concepts in patient safety -- Keeping the patient safe -- Safety improvement is in professional practice -- Safety improvement is in systems -- Safety improvement is achieved within organizations -- Culture of safety in healthcare settings -- Why things go wrong -- What to do when things go wrong -- Safe patient care systems -- The use of evidence to improve safety.