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"ABSTRAKPemanfaatan teknologi di perpustakaan telah dilakukan secara luas, salah satunya adalah layanan mandiri. Layanan mandiri telah diterapkan di Perpustakaan Kementrian Perdagangan dengan tujuan peningkatan kinerjanya. Permasalahan dari penelitian ini adalah bagaimana konsep, penerapan, dan hambatan yang dihadapi menurut pemustakanya. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Data dikumpulkan lewat wawancara, observasi dan kajian dokumen. Tujuan penelitian mengungkap dan mendeskripsikan model layanan mandiri di Perpustakaan Kementrian Perdagangan yakni konsepsi, implementasi, dan kendala yang dihadapi. Temuan dari penelitian ini menunjukkan bahwa model layanan mandiri tidak hanya berkaitan dengan sarana teknologi tetapi juga aspek manusia seperti orientasi ke sistem otomasi dan bimbingan teknis. Dalam layanan mandiri bantuan pustakawan masih dibutuhkan karena itu pustakawan masih diperlukan. Hambatan penggunaan layanan mandiri dalam bentuk kebiasaan dan teknologi membuat penerapannya kurang efektif.

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ABSTRACTThe library utilization of technology has been widely done, one of which is self service. The self service has been implemented in the Ministry of Trade Library to improve its performance. The problem of research is how the self service concept, its application and faced constraints are according to the librarians. This research used qualitative approach with case study method. Data were collected by interview, observation and document study. The purpose of this research was to reveal and describe the self service model in the Ministry of Trade Library that were the conception, implementation and constraints they faced. In this study it was revealed that self service was not only related to technological means but human aspect as well. It rsquo s not enough for librarians to solely consider technical matters but also human aspect such as orientation to the automation system and technical guidance. In a self service, the role of librarian assistance could not be denied therefore librarians were still needed. Constraints in the use of self service in the form of habits and technology made its application not effective. "

"A Guide to Using the Anonymous Web in Libraries and Information Organizations provides practical guidance to those who are interested in integrating the anonymous web into their services. It will be particularly useful to those seeking to promote enhanced privacy for their patrons.The book begins by explaining, in simple terms, what the anonymous web is, how it works, and its benefits for users. Lund and Beckstrom also explain why they believe access to the anonymous web should be provided in library and information organizations around the world. They describe how to provide access, as well as educate library users on how to utilize the anonymous web and navigate any challenges that might arise during implementation. The authors also encourage the development of library policies that guide appropriate conduct and filter content, where appropriate, in order to deter illegal activity.A Guide to Using the Anonymous Web in Libraries and Information Organizations reminds us that libraries and other information providers have a duty to educate and support their communities, while also preserving privacy. Demonstrating that the anonymous web can help them to fulfil these obligations, this book will be essential reading for library and information professionals working around the world."