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Jonathan Permana Ruma Horbo
Abstrak :
Perkembangan pada era digitalisasi menuntut perusahaan melakukan perubahan yang signifikan dalam proses bisnisnya sebagai langkah dan upaya untuk menghadapi kompetitor dan beradaptasi dengan lingkungan terutama pasar eksternal (eksternal market). Perubahan tersebut tentunya memberi dampak berupa tantangan bagi suatu organisasi terutama SDM yang dimiliki untuk dapat menghadapi dan beradaptasi dengan perubahan yang sedang terjadi. Penelitian ini bertujuan untuk mengetahui peran komitmen afektif terhadap perubahan sebagai mediator hubungan pertukaran pemimpin-anggota dengan kemampuan mengatasi perubahaan di Unit Area PT X. Penelitian ini menggunakan metode kuantitatif melalui penyebaran kuesioner secara daring, dengan desain penelitian non-eksperimen yang berjenis desain korelasi dan melakukan analisis mediasi pada variabel penelitian. Subjek penelitian berjumlah 222 partisipan yang berasal dari 7 Unit Area PT X. Alat ukur yang digunakan untuk mengukur kemampuan mengatasi perubahan memiliki reliabilitas dengan nilai koefisien Cronbach’s Alpha sebesar α = 0.64. Pada alat ukur yang digunakan untuk mengukur komitmen afektif terhadap perubahan, diambil dari dimensi komitmen afektif pada alat ukur komitmen terhadap perubahan organisasi memiliki reliabilitas dengan nilai Cronbach’s Alpha sebesar α = 0.81. Selain itu, pada alat ukur pertukaran pemimpin-anggota ditemukan nilai koefisien Cronbach’s Alpha sebesar α = 0.81. Hasil analisis mediasi menunjukan bahwa komitment afektif terhadap perubahan dapat berperan sebagai mediator dengan bentuk full mediation antara pertukaran pemimpin-anggota, dengan nilai koefisien tidak langsung sebesar indirect = 0.08, SE = 0.03, 95% CI = [0.03,0.15] terhadap coping with change. Nilai koefisien efek langsung sebesar b = 0.10, t (219) = 1.49, p = 0.14 (p>0.05), 95% CI = [-0.03,0.24]. Selain itu, ditemukan juga hasil efek keseluruhan (total effect) dengan nilai koefisien b = 0.19, t (220) = 2.65, p = 0.01 (p<0.05), 95% CI = [0.05,0.33]. Hasil penelitian ini menyimpulkan bahwa pertukaran pemimpin-anggota dapat memprediksi kemampuan karyawan dalam menghadapi perubahan jika karyawan memiliki komitmen afektif terhadap perubahan ......The development in the era of digitalization requires companies to make significant changes in their business processes as steps and efforts to face competitors and adapt to the environment, especially the external market. These changes certainly have an impact in the form of challenges for an organization, especially its human resources, to be able to face and adapt to the changes that are happening. This study aims to determine the role of affective commitment to change as a mediator of the leader-member exchange relationship with the ability to overcome the change in the PT X Area Unit. This research uses quantitative methods through online questionnaires, with a non-experimental research design that is a correlation design type and performs mediation analysis on research variables. The research subjects were 222 participants who came from 7 Unit Area PT X. Measurement tools for coping with change have reliability with a Cronbach's Alpha coefficient value of α = 0.64. The measuring instrument used to measure affective commitment to change is taken from the dimension of affective commitment on the commitment to organizational change measurement, having reliability with a Cronbach's Alpha value of α = 0.81. Also, the leader-member exchange measurement tool found the Cronbach's Alpha coefficient value of α = 0.81. The results of the mediation analysis show that affective commitment to change can act as a mediator with the form of full mediation between leader-member exchanges, with an indirect coefficient value of indirect = 0.08, SE = 0.03, 95% CI = [0.03,0.15] on coping with change. . The direct effect coefficient value is b = 0.10, t (219) = 1.49, p = 0.14 (p> 0.05), 95% CI = [-0.03,0.24]. In addition, the results of the total effect were also found with a coefficient value of b = 0.19, t (220) = 2.65, p = 0.01 (p <0.05), 95% CI = [0.05,0.33]. The results of this study concluded that the two-way communication process and the quality of the reciprocal relationship between employees and leaders would predict the ability of employees to deal with change if only employees have the commitment and desire to support a change based on the belief in the benefits of changes in the organization
Depok: Fakultas Psikologi Universitas Indonesia, 2021
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Dika Heldis Pratiwi
Abstrak :
Penelitian ini dilakukan untuk melihat pengaruh dari kesiapan individu untuk berubah dan taktik pengaruh manajerial yang dimoderasi oleh persepsi bawahan atas kualitas leader member exchange terhadap komitmen pegawai untuk melakukan perubahan di lingkungan Sekretariat Jenderal dan Inspektorat Jenderal Kementerian Energi dan Sumber Daya Mineral (KESDM). Responden dalam penelitian ini berjumlah 212 orang yang merupakan Pegawai Negeri Sipil di kedua unit utama tersebut. Instrumen pengukuran kesiapan individu untuk berubah yang digunakan, merupakan adaptasi dari Hanpachern (1997), instrumen pengukuran persepsi bawahan terhadap leader member exchange diadaptasi dari Soetjipto (2002), taktik pengaruh manajerial dari Furst dan Cable (2008), sedangkan komitmen untuk melakukan perubahan diadaptasi dari Herscovitch dan Meyer (2002). Data yang terkumpul dianalisis dengan menggunakan analisis deskriptif dan Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa kesiapan individu untuk berubah berpengaruh secara signifikan terhadap komitmen untuk melakukan perubahan. Untuk taktik pengaruh manajerial, legitimization berpengaruh signifikan terhadap komitmen afektif, consultation berpengaruh signifikan terhadap komitmen normatif dan komitmen kontinyu, serta ingratiation terhadap komitmen afektif. Di sisi lain persepsi bawahan terhadap leader member exchange tidak memberikan pengaruh yang signifikan untuk memoderasi hubungan antara taktik pengaruh manajerial dan komitmen untuk melakukan perubahan. ......This research was conducted to see the effect of an individual readiness for change and managerial influence tactics moderated by the perception of the subordinate on the quality leader member exchange on employee commitment to do the change within the Secretariat General and the Inspectorat General Ministry of Energy and Mineral Resources. Respondents in this research are counted to 212 people who are civil servants on both units. Individual readiness for change measurement instrument adapted from Hanpachern (1997), member's perception of leader member exchange measurement instrument adapted from Soetjipto (2002), the effect of managerial tactics adapted from Furst and Cable (2008), while the commitment to change adapted from Herscovitch and Meyer (2002). Data was collected and analyzed using descriptive analysis and Partial Least Squares (PLS). The results show that individual readiness for change has significant effect on commitment to change. For managerial influence tactics, legitimization has significant effect to the affective commitment, while consultation has significant effect to the normative commitment and continuance commitment, then ingratiation has significant effect to the affective commitment. In another side, the perception of the subordinate on the quality leader member exchange has no significant effect for moderating the relationship between managerial influence tactics and commitment to change.
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
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UI - Tesis Membership  Universitas Indonesia Library
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Ulfina Yusman
Abstrak :
Penelitian ini bertujuan untuk menganalisis pengaruh leader-member exchange (LMX), partisipasi, dan informasi terhadap commitment to change yang dimediasi oleh employee perceptions of justice. Penelitian ini dilakukan di Kementerian Sekretariat Negara yang mulai tahun 2005 mengalami proses perubahan organisasi melalui pelaksanaan reformasi birokrasi. Pengumpulan data dilakukan dengan menggunakan metode survei kuesioner. Jumlah responden dalam penelitian ini sebanyak 372 orang. Analisis data dilakukan dengan menggunakan metode Structural Equation Model (SEM). Hasil penelitian menunjukkan bahwa leader-member exchange (LMX) tidak memiliki pengaruh positif langsung terhadap commitment to change, sedangkan partisipasi dan informasi memiliki pengaruh positif langsung terhadap commitment to change. Selain itu, leadermember exchange (LMX), partisipasi, dan informasi memiliki pengaruh positif langsung terhadap employee perceptions of justice. Penelitian ini juga membuktikan bahwa employee perceptions of justice memediasi secara penuh pengaruh leader-member exchange (LMX) terhadap commitment to change. Di sisi lain, employee perceptions of justice memediasi secara parsial pengaruh partisipasi dan informasi terhadap commitment to change. ......This research aimed to analyze the influence of leader-member exchange (LMX), participation and information toward commitment to change mediated by employee perception of justice. This research was conducted in the Ministry of State Secretariat of the Republic of Indonesia. In addition, the Ministry of State Secretariat had bureaucratic reformation in 2005, resulting in the changes of its organization. The data were collected from questionnaires. The participants of the questionnaires were 372 people. The data were analyzed by using Structural Equation Model (SEM). The result showed that leader-member exchange (LMX) did not has positive effect directly toward commitment to change, while participation and information have positive effect directly toward commitment to change. Moreover, leader-member exchange (LMX), participation, and information have positive effect directly toward employee perceptions of justice. This research also proved that employee perceptions of justice fully mediate the effect leader-member exchange (LMX) toward commitment to change. On the other hand, employee perceptions of justice partially mediate the effect participation and information toward commitment to change.
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
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UI - Tesis Membership  Universitas Indonesia Library
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Sintia Maharani Saputri
Abstrak :
Penelitian ini dilakukan untuk mendapatkan gambaran persepsi hubungan antara atasan dan bawahan dalam leader-member exchange, serta persepsi karyawan terhadap dukungan organisasi atau perceived organizational support, yang merupakan faktor yang mempengaruhi turnover intentions karyawan. Peneliti menggunakan organizational commitment sebagai mediator variabel untuk melihat pengaruh langsung dan tidak langsung dari kedua independen variabel tersebut. Partisipan penelitian berjumlah 176 orang karyawan yang terdiri atas dua kelompok responden, yaitu Responden A sebagai atasan dan Responden B sebagai pelaksana/bawahan yang akan dibandingkan hasilnya. Hasil penelitian ini menunjukkan hasil yang signifikan pada kedua responden penelitian terkait dengan pengaruh perceived organizational support terhadap turnover intentions, baik secara langsung maupun tidak langsung melalui organizational commitment sebagai mediator. Namun, menunjukkan hasil yang berbeda pada pengaruh leader-member exchange terhadap turnover intentions, baik secara langsung maupun melalui organizational commitment sebagai moderator. Pada Responden A, leader-member exchange tidak memiliki pengaruh yang signifikan terhadap turnover intentions, baik secara langsung maupun melalui organizational commitment sebagai moderator. Sedangkan, hasil pada Responden B menunjukkan hasil yang sebaliknya, yaitu terdapat pengaruh yang signifikan leader-member exchange terhadap turnover intentions, baik secara langsung maupun melalui organizational commitment sebagai moderator. ......This research was conducted to get a whole picture of the perception toward superiors subordinates'relationship in leader member exchange, as well as employee's perceptions of organizational support in perceived organizational support, which may affect employee turnover intentions. Researcher use organizational commitment as a moderator variable to see the direct and indirect influences from those two independent variables. Survey data were collected from 176 employees, which consists of two groups of respondents, namely Respondent A as superior and Respondent B as the executor subordinate, which will be compared the result with one another. The result of this study shows significant in both respondents related to the influence of perceived organizational support toward turnover intentions, either directly or indirectly through organizational commitment as a mediator variable. However, it shows different on the influences of leader member exchange toward turnover intentions, either directly or indirectly through organizational commitment as a moderator variable. Respondent A show that leader member exchange has no significant effect on the employee's turnover intentions, either directly or through organizational commitment as a moderator. Meanwhile, the results of Respondent B show the opposite, that there is a significant influence of leader member exchange on employee's turnover intention, either directly or through organizational commitment as moderator.
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
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UI - Tesis Membership  Universitas Indonesia Library
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Ardisutopo Endro Tjahjono
Abstrak :
Penelitian ini menguji pengaruh kualitas hubungan atasan-bawahan leader-member exchange, LMX dan kinerja karyawan sesuai tuntutan jabatan in-role behavior, IRB terhadap persepsi karyawan terhadap alat ukur penilaian kinerja performance measurement, PM . Hasil statistik regresi menunjukkan hanya variabel LMX yang berpengaruh signifikan t 36 = 5,38; p. ......This research investigated the impact of leader member exchange LMX and in role behavior IRB towards employees perception on performance measurement PM . Statistically, the regression analysis show that LMX is the only variable that has impact significantly t 36 5,38 p.
Depok: Fakultas Psikologi Universitas Indonesia, 2017
T49053
UI - Tesis Membership  Universitas Indonesia Library
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Maya Puspasari
Abstrak :
Kualitas dan jumlah partisipan pada kompetisi perilaku inovasi pada PT. A belum optimal. Berdasarkan penelitian awal, atasan memiliki peran yang penting dalam keikutsertaan karyawan pada kompetisi inovasi. Penelitian dilakukan untuk melihat pengaruh peningkatan leader member exchange terhadap perilaku inovatif karyawan. Penelitian dilakukan pada 77 karyawan PT A, dengan kuesioner leader member exchange-multidimensional (Liden & Maslyn, 1998) dan innovative work behavior (Janssen, 2000). Hasil regresi menunjukkan terdapat pengaruh signifikan dari leader member exchange terhadap perilaku inovatif. Berdasarkan hasil tersebut dilakukan intervensi sosialisasi coaching kepada atasan dan pemberian coaching oleh atasan kepada bawahan untuk meningkatkan leader member exchange dan perilaku inovatif. Efektivitas intervensi diukur pada 15 karyawan di wilayah Jakarta Pusat yang atasannya diberikan intervensi. Hasil menunjukkan perbedaan signifikan antara skor leader member exchange dan skor perilaku inovatif bawahan sebelum dan sesudah intervensi. Dengan demikian, atasan perlu melakukan coaching terhadap bawahan secara berkala, dan departemen HRD perlu melakukan monitoring pelaksanaannya. ...... The quality and number of participants in the innovative behavior competition in PT A were still not optimal. Based on preliminary study, the superior has an important role in employee participation on the competition. This study was conducted to see the effect of leader member exchange on employee innovative behavior. This research was conducted on 77 staff employees of PT A using Multidimensional Leader-Member Exchange questionnaire from Liden and Maslyn (1998) and Innovative Work Behavior questionnaire from Janssen (2000). The results of regression statistical tests indicate that there is significant effect of leader member exchange on innovative behavior. Based on the results, socialization and coaching by superiors to subordinate were performed to enhance leader member exchange and innovative behavior. The effectiveness of the intervention was measured on 15 employees of PT A in Central Jakarta which the superior were given the intervention. The results showed that there are significant differences between leader member exchange scores and scores of innovative behaviors before and after the intervention. Thus, the superior should give coaching to subordinate on a regular basis, and the HR Departement needs to monitor its implementation.
Depok: Fakultas Psikologi Universitas Indonesia, 2014
T41382
UI - Tesis Membership  Universitas Indonesia Library
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Damanik, Erwin Anggita Maradona
Abstrak :
Penelitian ini mencoba melihat peranan hubungan antara atasan dan bawahan terhadap perilaku kerja inovatif karyawan. Dengan mengkombinasi temuan-temuan dari teori dan penelitian tentang Leader-Member Exchange (LMX) dan temuan-temuan dari teori dan penelitian tentang Motivasi Ekstrinsik, penelitian ini mengusulkan motivasi ekstrinsik sebagai mediator dari pengaruh LMX terhadap perilaku kerja inovatif. Menggunakan 131 data dari penilaian bawahan dan 19 data dari penilaian atasan pada LMX di PT. XYZ. Penelitian ini menemukan bahwa LMX berhubungan dengan perilaku kerja inovatif baik pada penilaian atasan maupun pada penilaian bawahan. Penelitian ini juga menemukan hubungan antara LMX berdasarkan penilaian bawahan dengan Motivasi Ekstrinsik serta hubungan antara Motivasi Ekstrinsik dengan perilaku kerja inovatif. Dalam dukungan hipotesis, model mengungkapkan mediasi sebagian LMX berdasarkan penilaian bawahan terhadap perilaku kerja inovasi melalui motivasi ekstrinsik. Terdapat beberapa implikasi penelitian dari teoretis maupun praktis yang didiskusikan terkait hasil penelitian ini. ...... This study investigates the role of relationship between leadership and employees determining innovative work behavior. By combining findings from the leader-member exchange (LMX) theory and from research and theory on motivation extrinsic, we propose that motivation extrinsic mediates the effects of LMX on innovative work behavior. Using 131 subordinates rated and 19 leader rated LMX from PT. XYZ. This study found that LMX related to innovative work behavior both on the assessment of the leader and subordinates rated. The study also found an association between LMX subordinate rated and Motivation Extrinsic as well as the relationship between the innovative work behavior and Motivation Extrinsic. In support of the hypotheses, the model revealed a part mediation of LMX on subsequent innovation behavior via psychological empowerment. The indirect effect was significant even when controlling for the stability of innovative behavior over time. Theoretical and practical implications from this research is discussed.
Depok: Fakultas Psikologi Universitas Indonesia, 2016
T46590
UI - Tesis Membership  Universitas Indonesia Library
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Sellya Putri
Abstrak :
Penelitian ini bertujuan untuk melihat peningkatan leader member exchange (LMX) terhadap keterlibatan kerja melalui intervensi program kepemimpinan di plant PT X. Penelitian ini menggunakan desain before-after dan terdiri dari studi awal, intervensi, dan studi lanjutan. Partisipan dalam studi intervensi merupakan pimpinan dan dalam studi awal serta lanjutan merupakan bawahan. Peneliti menggunakan alat ukur LMX MDM untuk mengukur leader member exchange dan UWES-9 untuk mengukur keterlibatan kerja. Hasil survei awal menunjukkan terdapat pengaruh yang signifikan antara leader member exchange dan keterlibatan kerja pada karyawan di plant PT X (β = 0,40; r2 = 0,16; p = 0,02). Peneliti melakukan intervensi program kepemimpinan untuk meningkatkan skor leader member exchange yang harapannya juga dapat meningkatkan skor keterlibatan kerja. Hasil intervensi menunjukkan, terdapat peningkatan pengetahuan setelah partisipan mengikuti pelatihan kepemimpinan. Namun, partisipan belum secara konsisten menerapkan tingkah laku yang dapat meningkatkan kualitas hubungan atasan bawahan. Hasil studi lanjut setelah intervensi, menunjukkan tidak terdapat peningkatan skor leader member exchange dan keterlibatan kerja. Dengan demikian, maka diusulkan saran untuk dapat mengoptimalkan hubungan atasan bawahan di plant PT X antara lain, menjadikan one on one conversation sebagai kegiatan rutin, pemberian umpan balik konstruktif sesuai pedoman, membangun hubungan berlandaskan rasa saling percaya, dukung, dan dapat saling mengandalkan serta apresiasi kepada tim yang konsisten menerapkan kegiatan yang dapat mengoptimalkan kualitas hubungan dalam tim.
This study aims to investigate an increase in the relationship between LMX to work engagement through leadership intervention programs at plant PT X. This study used a before-after design and consisted of three stages, namely initial study, intervention, and further study. Participants in the intervention study were leaders and participants in the initial and follow-up studies were subordinates. Researchers used the LMX to measure the leader member exchange and UWES-9 to measure work engagement. Preliminary survei results showed that there was a significant effect between the leader member exchange and work engagement on employees at plant PT X ( β = 0,40; r2 = 0,16; p = 0,02). The researcher conducted a leadership intervention program to increase the score of leader member exchange which are expected to also increase the score of work engagement. The results of the intervention showed that there was an increase in knowledge after participants took part in the leadership training but participants had not consistently applied behavior that could improve the quality of subordinate supervisors' relationships. The results of further studies showed that there was no increase in LMX and work engagement scores between before and after the implementation of leadership intervention. Thus, suggestions for optimizing LMX in the plant PT X include making one on one conversation a routine activity, providing constructive feedback according to guidelines, building relationships based on mutual trust, support, and mutual dependence and appreciation to teams that consistently implement activities that can optimize the quality of relationships within the team.
Depok: Universitas Indonesia, 2018
T51798
UI - Tesis Membership  Universitas Indonesia Library
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Fita Nisa Fadila
Abstrak :
ABSTRAK Penelitian ini bertujuan untuk mengetahui pengaruh leader-member exchange terhadap komitmen afektif dan peran mediasi psychological empowerment dalam hubungan LMX dengan komitmen afektif pada karyawan BUMN dan swasta di Jakarta. Penelitian ini termasuk ke dalam penelitian kuantitatif dan menggunakan kuesioner untuk memperoleh data. Responden penelitian ini berjumlah 218 karyawan tetap di perusahaan BUMN dan swasta yang berlokasi di Jakarta. Analisis data dilakukan dengan menggunakan metode Structural Equation Modelling. Hasil penelitian menunjukkan bahwa LMX berpengaruh positif baik secara langsung maupun tidak langsung terhadap komitmen afektif yang dimiliki karyawan di Jakarta. Penelitian ini juga mengindikasikan bahwa psychological empowerment memediasi secara parsial antara LMX dengan komitmen afektif.
ABSTRACT This study aims to examine the impact of leader-member exchange (LMX) on affective commitment and also to examine the mediating effect of psychological empowerment on the relationship between LMX and affective commitment on BUMN and private employees in Jakarta area. This study used a questionnaire as data collection tool in order to obtain the desired research data. The questionnaire filled by 218 respondents, with the number comprising permanent employers from various BUMN and private companies located in Jakarta. The research data is analyzed using Structural Equation Modelling (SEM) method which result shows that LMX has a positive effect, both direct and indirect, on affective commitment of employees in BUMN and private organizations in Jakarta. This study also indicates that psychological empowerment acts as a partial mediator between LMX and affective commitment.
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
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UI - Skripsi Membership  Universitas Indonesia Library
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Ardenis Edbert Ramanta
Abstrak :
Penelitian ini bertujuan untuk mengetahui gaya komunikasi pemimpin yang dominan digunakan di organisasi berbentuk agensi kehumasan Piar Consulting, dengan memakai konsep gaya komunikasi dari Koehler, et.al (1978). Gaya komunikasi pemimpin tersebut memiliki peranan dalam membangun sikap positif karyawan atau disebut juga employee engagement. Dimana untuk melihat sikap positif ini, dapat terlihat dari dua sisi utama, yaitu job engagement dan organizational engagement yang diungkapkan oleh Armstrong (2014). Hubungan antara kedua konsep ini dapat dilihat dengan bingkai teori leader-member exchange yang diungkapkan Yukl (2013). Penelitian ini menggunakan paradigma post-positivist dengan pendekatan kualitatif dan strateginya adalah studi kasus. Hasil dari penelitian ini menunjukkan bahwa gaya komunikasi pemimpin yang dominan digunakan di Piar Consulting adalah dynamic dan controlling. Kedua gaya komunikasi ini merupakan gaya komunikasi yang dominan digunakan pemimpin dalam berkomunikasi terkait pekerjaan dan tugas kepada karyawannya, dimana gaya komunikasi tersebut menghasilkan efek negatif yang menurunkan sikap positif karyawan pada pekerjaan dan organisasinya yang berujung kepada banyak karyawan meninggalkan organisasi tersebut. Untuk karyawan yang memang masih bekerja di dalam organisasi, memiliki alasannya masing-masing dan hampir tidak ada satupun yang berada disana karena alasan gaya komunikasi dari pimpinannya. Tidak terjadi apa yang disebut leader-member exchange atau pertukaran antara gaya komunikasi pemimpin yang dimilikinya dan employee engagement yang seharusnya diberikan karyawan karena cara pemimpin berkomunikasi. ......This study aims to determine the dominant leader communication style used in organizations in the form of public relations agency Piar Consulting, by using the concept of communication style from Koehler, et.al (1978). The leader's communication style has a role in building positive employee attitudes or also called employee engagement. Where to see this positive attitude, can be seen from two main sides, namely job engagement and organizational engagement expressed by Armstrong (2014). The relationship between these two concepts can be seen with a frame of leader- member exchange theory revealed by Yukl (2013). This study uses a post-positivist paradigm with a qualitative approach and the strategy is a case study. The results of this study indicate that the dominant leader communication style used at Piar Consulting is dynamic and controlling. Both of these communication styles are the dominant communication styles used by leaders in communicating related work and tasks to their employees, where the communication style produces a negative effect which decreases the employee's positive attitude to work and his organization which leads to many employees leaving the organization. For employees who are still working in the organization, they have their reasons and almost no one is there because of the communication style of their leaders. No so-called leader-member exchange occurs between the leader's communication style and employee engagement that employees should give because of the way leaders communicate.
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2020
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UI - Skripsi Membership  Universitas Indonesia Library