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Abstrak :
Indonesian Journal of Dentistry 2006; Edisi Khusus KPPIKG XIV: 229-233 Dentist and dental nurse as dental heath personnel in community health center are spear heads in community dental health service. The effectiveness and efficiency of community dental health service needs updated adequate dental health knowledge and skill. One effort to assure the fulfillment of those needs is by providing community dental health survey training. This training aims at improving the skill and capability of dental health personnel to conduct dental health survey. The training consisted of materials on community dental health survey, principles of survey implementation, and field survey activity as an integral part of the training. Survey was conducted among third grade students of Madrasah lbtidaiyah (MI) in Tangerang city. Targeting and sampling part of the survey was implemented by city health office. There were 224 students, 182 parents, and 16 teachers who were successfully examined and/or interviewed. The survey showed that the participants' knowledge was significantly (p<0.05) improved. The survey also showed that only 34% of students had good oral hygiene score. There were 46.9% of students who suffered Ml caries and 47.3% had caries on their permanent teeth. Parents' knowledge and attitude regarding child dental health was quite good and teachers had implemented students dental care effort. ln conclusion, the survey training model was proved to be useful to refresh the community dental health science while simultaneously obtained important data through survey. This model had never been conducted before and new breakthrough in the community dental health science refreshing activity targeted to local dental health personnel.

Abstrak :
In this global era the quality of dental service in Indonesia has become increasingly competitive, which can be reflected in the increasing number of traditional dental service, private dental practice, public health service, 24 hour health clinic, dental clinic, specialist dental clinic and dental spa. Dentists need to consider an appropriate service method and to determine the patient’s specific target so that they could become a loyal customer. The first important consideration in order to satisfy customer a dentist has to be updated with the latest dentistry development, dental equipment and material, so that he is able to apply the latest dental techniques with sophisticated equipment and materials. The second point is the dental service quality, the dentist meticulousness and carefulness to execute every case. The third point is the best dental service of the dentist and his team, hospitality, punctuality, strategic practice location and interior practice hygiene. The last important point is to determine the patient’s specific target market based on dentist’s competitive skill and local people characteristic.