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Abstrak :
Augmented reality (AR) memungkinkan konsumen untuk mencoba produk, salah satunya kosmetik, pada wajah secara digital dan real-time, sehingga menimbulkan pengalaman “mencoba produk sebelum membeli” saat belanja online. Tujuan utama penelitian ini adalah mengetahui keuntungan penerapan AR berdasarkan teori flow. Penelitian ini menganalisis hubungan antara interactivity, novelty, vividness, flow, learning, information utility, enjoyment, satisfaction, brand attitude, dan purchase intention dalam pengalaman belanja online yang menerapkan teknologi AR. Penelitian telah dilakukan dengan cara online survey terhadap 229 responden yang telah menggunakan aplikasi smartphone dengan teknologi AR. Uji hipotesis dilakukan dengan metode structural equation modeling (SEM) menggunakan software Lisrel 8.8. Hasil penelitian menunjukkan bahwa karakteristik AR seperti interactivity dan novelty dapat meningkatkan flow, tetapi vividness tidak dapat meningkatkan flow. Hasil penelitian juga menunjukkan bahwa flow dapat berpengaruh terhadap peningkatan learning, information utility, dan enjoyment. Pada akhirnya, hasil penelitian menunjukkan bahwa penerapan teknologi AR dapat meningkatkan satisfaction, brand attitude, dan purchase intention pengguna aplikasi. Di sisi lain, peningkatan purchase intention hanya dipengaruhi oleh flow dan brand attitude dalam pengalaman belanja online menggunakan teknologi AR. ......Augmented reality (AR) allows consumers to try products, including make-up, on their faces digitally and in real-time, giving rise to a "try the product before buying" experience when shopping online. The primary purpose of this research is to know the advantages of implementing AR based on flow theory. This study analyzes the relationship between interactivity, novelty, vividness, flow, learning, information utility, enjoyment, satisfaction, brand attitude, and purchase intention in online shopping experiences that apply AR technology. The research has been conducted using an online survey of 229 respondents who have used a smartphone application with AR technology. Hypothesis testing was carried out using the structural equation modeling (SEM) method using Lisrel 8.8 software. The results showed that AR characteristics such as interactivity and novelty could increase flow, but vividness could not. The results also show that flow can affect increasing learning, information utility, and enjoyment. In the end, the results show that the application of AR technology can increase application users' satisfaction, brand attitude, and purchase intention. On the other hand, the increase in purchase intention is only influenced by flow and brand attitude in the online shopping experience using AR technology. At the same time, information utility, enjoyment, and satisfaction do not affect purchase intention.

Abstrak :
Merek "Urban Decay" merupakan salah satu merek kosmetik mewah yang cukup terkenal di pasar internasional. Ciri khas brand 'Urban Decay' high-end dan eksklusif menyasar generasi milenial. Penelitian ini menjelaskan pengaruh Kredibilitas Opinion Leader, Kredibilitas Merek, Norma Subyektif, Sikap Merek, Terhadap Niat Membeli Kosmetik Lipstik Merek 'Urban Decay' (Survei: Mahasiswa Fakultas Ilmu Komunikasi, Universitas Indonesia). Metodologi penelitian menggunakan pendekatan kuantitatif dan teknik pengambilan sampel adalah sensus atau total sampling, dengan jumlah sampel penelitian yang diolah sebanyak 230 responden. Data penelitian diperoleh dengan menyebarkan kuesioner dan dianalisis menggunakan regresi berganda (regresi linier berganda) yang diolah dengan menggunakan aplikasi statistik SPSS 24. Berdasarkan hasil penelitian menunjukkan bahwa secara parsial opini pemimpin, norma subyektif, sikap merek berpengaruh signifikan terhadap niat beli kosmetik lipstik merek Urban Decay. Variabel yang memberikan pengaruh paling kuat dan paling signifikan terhadap niat beli kosmetik lipstik merek Urban Decay adalah norma subjektif. Kemudian diikuti oleh variabel opini leader, kemudian sikap terhadap merek. ...... The "Urban Decay" brand is one of the most well-known luxury cosmetic brands in the international market. The distinctive feature of the high-end and exclusive 'Urban Decay' brand is targeting the millennial generation. This research explains the influence of Opinion Leader Credibility, Brand Credibility, Subjective Norms, Brand Attitude, Towards the Intention to Buy Lipstick Cosmetics Brand 'Urban Decay' (Survey: Student of the Faculty of Communication Sciences, University of Indonesia). The research methodology uses a quantitative approach and the sampling technique is census or total sampling, with the number of research samples processed as many as 230 respondents. The research data were obtained by distributing questionnaires and analyzed using multiple regression (multiple linear regression) which was processed using the SPSS 24 statistical application. Based on the results of the study showed that partially the opinion of the leader, subjective norms, and brand attitude have a significant effect on the purchase intention of Urban Decay brand lipstick cosmetics. The variable that has the strongest and most significant influence on the purchase intention of Urban Decay lipstick cosmetics is the subjective norm. Then followed by the opinion variable leader, then the attitude towards the brand.

Abstrak :
Seiring dengan perkembangan teknologi komunikasi dan internet sekarang ini, media sosial telah menjadi sarana komunikasi, sumber informasi, dan pemasaran merek yang strategis bagi perusahaan, salah satunya dengan digital influencer. Sebagai online opinion leader, opini dan rekomendasi digital influencer mampu mempengaruhi persepi para pengikutnya. Namun beberapa hasil penelitian terdahulu menyatakan bahwa tingkat popularitas digital influencer belum tentu sebanding dengan tingkat pengaruh yang dapat diberikan kepada pengikutnya. Oleh karena itu, penelitian ini bertujuan untuk menganalisis pengaruh perceived influence Tasya Farasya sebagai mega-influencer produk kosmetik Indonesia terhadap purchase intention pengikutnya pada produk kosmetik merek Maybelline melalui brand engagement in self-concept dan brand expected value sebagai variabel mediasi. Pendekatan penelitian kuantitatif dengan sampel sebanyak 220 orang melalui kuesioner online Gform dengan metode non probabilita. Hasil penelitian menunjukkan bahwa perceived influence berpengaruh positif secara langsung terhadap purchase intention; perceived influence berpengaruh positif terhadap purchase intention melalui brand engagement in self-concept dan brand expected value, serta brand engagement in self-concept berpengaruh positif terhadap brand expected value. Rekomendasi penelitian agar Maybelline mempertahankan penggunaan influencer yang memiliki keahlian di bidang produk kosmetik seperti Tasya Farasya serta meningkatkan pertimbangannya untuk memilih influencer yang memiliki kemampuan persuasif yang tinggi dalam mempengaruh persepsi pengikutnya. ......Along with the development of communication technology and the internet nowdays, social media has become a means of communication, a source of information, and strategic brand marketing for companies, one of which is digital influencers. As an online opinion leader, digital influencers' opinions and recommendations are able to influence the perceptions of their followers. However, some previous research results state that the level of popularity of digital influencers is not necessarily proportional to the level of influence that can be given to their followers. Therefore, this research aims to analyze the effect of Tasya Farasya's perceived influence as a mega influencer on the purchase intention of Maybelline cosmetic products by her followers on Instagram through brand engagement in self-concept and brand expected value as a mediating variable. A quantitative research approach with a sample of 220 people through an online google form questionnaire with a non-probability method. The results shows that perceived influence had a direct positive effect on purchase intention; perceived influence has a positive effect on purchase intention through brand engagement in self-concept and brand expected value; and brand engagement in self-concept has a positive effect on brand expected value. This study recommends that Maybelline maintain the use of influencers who have expertise in cosmetic products such as Tasya Farasya and increase their consideration in choosing influencers who have high persuasive abilities in influencing the perceptions of their followers.

Abstrak :
Tugas Karya Akhir ini membahas mengenai Perencanaan Program Komunikasi Pemasaran Terpadu untuk merek Dove skin cleansing. Meski sudah memiliki brand awareness yang tinggi di kalangan masyarakat Indonesia, tetapi nyatanya Dove skin cleansing masih memiliki penetrasi pasar yang rendah di kategori sabun mandi di Indonesia. Untuk itu, Perencanaan Program Komunikasi Pemasaran Terpadu dengan big idea berjudul ldquo;Unleash The More of You rdquo; dalam masa kampanye satu tahun untuk periode Januari ndash; Desember 2017 ini disusun sebagai strategi memecahkan masalah yang kini tengah dihadapi oleh Dove. Tujuan komunikasi dari program pemasaran ini adalah untuk menguatkan brand recall melalui engagement dengan konsumen dan meningkatkan brand preference dengan mendorong trial produk dan purchase intention. Program ini menggunakan saluran media yang saling terintegrasi, online dan offline dengan total anggaran sebesar Rp 7.130.994.900,-. Kegiatan evaluasi dan monitoring juga akan dilakukan untuk mengukur efektivitas serta seberapa besar dampak diadakannya program pemasaran ini bagi Dove. ...... This papers discuss about Integrated Marketing Communications Planning for Dove skin cleansing brand. Despite its high brand awareness among the Indonesian society, Dove skin cleansing still has low market penetration in body soap category in Indonesia. Therefore, The Integrated Marketing Communications Planning Program with big idea titled ldquo Unleash The More of You rdquo in a one year campaign for the period of January ndash December 2017 is organized as a strategy to solve the problem faced by Dove. The communication purposes from this marketing program are to strengthen brand recall through Dove 39 s consumer engagement and to enhance brand preference by pushing product trial and purchase intention. This program uses integrated media networks, both online and offline with total cost of Rp 7.130.994.900, . Evaluation and monitoring will also be done to measure the effectivity, and how big the impact of this program is toward Dove.

Abstrak :
Konsumen Indonesia telah menunjukkan minat yang meningkat terhadap produk cosmetics termasuk skincare, sehingga meningkatkan persaingan antar cosmetics brands. Untuk melakukan kegiatan promosinya, cosmetics brands memanfaatkan media sosial. Pemahaman tentang bagaimana menggunakan media sosial untuk berkomunikasi dan mempromosikan produknya bisa bermanfaat untuk literatur komunikasi pemasaran. Penelitian ini bertujuan untuk mengidentifikasi topik postingan media sosial dari empat cosmetics brands Indonesia. Penulis mengumpulkan total 21.339 tweets dari keempat brand tersebut dan menerapkan pendekatan text mining (topic modeling dengan metode Latent Dirichlet Allocation). Hasilnya menunjukkan bahwa postingan dari cosmetics brands pada umumnya mencakup topik berikut: product type dan giveaway. Namun, selain topik, beberapa brand juga memasukkan topik khusus seperti special event dan project collaboration. ......Indonesian consumers have shown increased interest towards cosmetics products including skincare, which has increased the competition among cosmetics brands. Cosmetics brands have utilized social media as one of their promotional tools. Understanding of how brands use social media to communicate and promote its product may be important for marketing communications literature. This study aims to identify the topics of social media posts of four Indonesian cosmetics brands. The authors collected a total of 21.339 tweets from the four brands and implemented a text mining approach (topic modelling by Latent Dirichlet Allocation method). The result indicate that in general cosmetics brands’ posts cover the following topics: product type and giveaway. However, in addition to the topics, some brands also included specific topics such as special event and collaboration project.