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"Gain control of tough conflict situations and transform them into a productive force in your organization. How to manage conflict in the organization, second edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts?and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you´ll develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to: ? Transform conflict into a positive, productive force ? Respond to on-the-job conflicts quickly and effectively ? Resolve conflicts positively using proven principled negotiation techniques. ? Understand the differences between structural (organizational) and interpersonal conflict ? Separate people from issues and focus on interests, not positions ? Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict ? Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating ? Adopt best practices for implementing alternative dispute resolution techniques ? Develop strategies for dealing with conflict resolution in electronic communication ? Follow guidelines for when to consult with HR about a conflict-resolution situation. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Online social networks such as LinkedIn, blogs, and Meetup have enjoyed phenomenal growth in the past year. They are among many new social software tools in an arsenal that also includes virtual communities, social network sites, and much more. The virtual handshake is the roadmap to a dynamic (and lucrative) online arena that is fast becoming the crucial relationship-building environment for serious professionals. Filled with clear, real-life examples, The virtual handshake shows readers how to: attract business in online networks, meet more relevant senior people, start and promote a blog, analyze and value their social network, use web conferencing and discussion forums to build awareness, manage their contact databases, ensure privacy and safety for professionals whose businesses rely on a constant flow of new opportunities and contacts."