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Hasil Pencarian

Ditemukan 21 dokumen yang sesuai dengan query
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Myers, David G., author
New York: McGrow-Hill , 1987
302 MYE s
Buku Teks  Universitas Indonesia Library
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Jones, Dorothy A.
New York: McGrow-Hill , 1984
616.075 4 JON h
Buku Teks  Universitas Indonesia Library
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Shortridge, Lillie M., author
New York: McGrow-Hill , 1980
610.73 SHO i
Buku Teks  Universitas Indonesia Library
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Miller, Roger LeRoy, author
New York: McGrow-Hill, 1985
332.1 MIL m
Buku Teks  Universitas Indonesia Library
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Masca, Gaetano
New York: McGrow-Hill, 1939
320 Mos r
Buku Teks  Universitas Indonesia Library
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Hobbs, Lisa
New York: McGrow-Hill , 1966
915.1 HOB i
Buku Teks  Universitas Indonesia Library
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McGrow-Hill , 1991
338.9 SCH e
Buku Teks  Universitas Indonesia Library
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Singapore : McGrow-Hill, , 2003
371.251 TEA (1)
Buku Teks  Universitas Indonesia Library
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Lanen, William N., author
New York: McGrow-Hill, 2014
657.42 LAN f (1)
Buku Teks  Universitas Indonesia Library
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Lucas, Robert W., author
Contents : The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer...
New York: McGrow-Hill, 2015
658.812 LUC c
Buku Teks  Universitas Indonesia Library
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