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"A primary, concise guide to the basics of training for managers, supervisors, team leaders, or anyone who needs to learn to train. The focus is on the critical elements of training, so that readers can learn the basics in just a few hours. Real-world examples make the lessons clear."

"The author, an HR specialist herself, has created the first and only "course" in writing tailored to the special needs of HR professionals. Section One helps the reader build a foundation of general skills. Section Two invites the reader to examine more than 100 samples of specific HR documents."

""Power, position, property. That's been the name of the game throughout human history. And the urge to gain new territory -- or keep what's already been acquired -- certainly shows up in our daily work lives. The workplace, in fact, is ablaze with battles over information, relationships, and authority -- and everyone is fighting for psychological survival. These turf wars are some of the most productivity- and morale-squashing activities that employees engage in. Territorial Games analyzes 10 of these insidious and instinctual acts of gamesmanship -- such as camouflage...occupation...shunning...intimidation -- and it supplies positive strategies for combating territorial behavior. Written from the perspective of a behavioral scientist and drawn from in-depth interviews with corporate managers, the book explains how to: * understand the roots of territoriality * recognize the signs and symptoms of territorial games * focus on organizational goals rather than individual turf wars * promote teamwork throughout an organization * apply counterstrategies to change destructive behavior.""

""Are you hesitant to speak up at work? Do you come across too stridently? Are you afraid to say no? Do people tune you out when you talk? If you want to get people to listen to what you say -- and do what you want -- assertive communication should be your goal, says Judith Tingley. And the book explains not only why you should communicate more assertively in business, but also how to do it in such situations as: * giving and receiving feedback * expressing opinions * asking for what you want * dealing with rejection * delegating responsibility * expecting accountability The book provides examples of typical workplace communications scenarios, as well as two self-tests to help readers assess their present levels of directness. Readers will discover eight steps for effective communication and learn how to evaluate their goals from a communications standpoint.""