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"What does it take to impress an audience? No more boring presentations! Presentation Success gives you what it takes to succeed?spectacularly?when you stand up to impress an audience. Packed with easy-to-use worksheets, strategies, and tips, this book delivers success. It helps you overcome "presentation fear" and makes it easy to plan, prepare, and deliver the kind of presentations that make people sit up and take notice. You?ll discover the best ways to prepare your opening, write smooth transitions, plan your Q&A session, and troubleshoot potential problem areas. You?ll learn how to use body language, communicate clearly, gain and hold attention, listen effectively, and elicit valuable feedback. Eye-opening self-evaluation exercises enable you to pull the pieces together and practice the skills you need to be a resounding success. You can use the handy resource section to access timely books, websites, and media tools to continue your learning. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"The latest tools and techniques for accomplishing more in less time with fewer resources. In today?s competitive global environment?where people at all levels need to accomplish more, in less time, with fewer resources?the ability to manage priorities is a key element in personal and professional success. How to Manage Your Priorities, Second Edition, provides managers, team leaders, professionals, and others in the workplace with the tools to master this essential business skill. The second edition, revised and updated with a new chapter on technology-based tools for identifying and organizing priorities, teaches managers the critical benefits of managing their priorities and removing the obstacles that interfere with success. Readers will learn how to: ? Identify what?s important ? Accomplish more in less time, with fewer resources ? Manage your workload to improve your working relationships ? Organize a task or project so outcomes meet expectations and objectives ? Collaborate with others to make sure deadlines are necessary and reasonable ? Improve the quality of your work and reduce stress ? Master key strategies for prioritizing tasks and activities ? Practice the best planning and scheduling techniques ? Use technology to manage your priorities: planning and scheduling tools, project management software, PDAs, organizing systems. This is an ebook version of the AMA Self-Study course."

"Empower staff and the organization with savvy delegation skills for 21st-century success. Delegation has always been an essential supervisory and managerial competency. In today?s lean, competitive workplace, it?s a survival skill for organizational success. This lively new look at an old skill addresses today?s delegation challenges with a workable plan and many practical exercises to ensure successful implementation. Discover what delegating really involves and learn to make confident delegating choices. Readers will learn how to: ? Respond rapidly to changing circumstances and employ time and resources more productively ? Delegate effectively in team, virtual and cross-functional environments ? Assess your own delegating ability and address your hesitations about delegation ? Give employees the authority and responsibility they need to get the job done ? Avoid common mistakes of delegation, including reverse delegation ? Identify which types of tasks and responsibilities should be delegated and which ones should not ? Monitor the delegation process, evaluate progress, identify problems and reward success ? Improve goal-setting, prioritizing, planning, communication and feedback skills ? Delegate across the organization, to peers, subordinates and team-members. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message?whether written, or spoken, in person or via e-mail?with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: ? Communicate clearly and correctly to avoid misunderstanding and get your message across ? Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader ? Ask the right type of question to elicit information, encourage a response, or create a relationship ? Master the techniques of successful presentations from planning to delivery ? Analyze your audience before communicating your ideas in any format ? Choose the most appropriate mode for communicating your message ? Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."