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Abstrak :
Table of contents : - Preface - Introduction - Step one: understand change - Step two: assess the impact of change - Step three: assemble a change management team - Step four: build a vision for change - Step five: put a change strategy in place - Step six: win support - Step seven: communicate effectively - Step eight: overcome challenges - Step nine: measure success - Step ten: review lessons learned - References - Index - About the author