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"Public organization, especially for The Large Taxpayer Office I which is playing role as the pilot project for the coming period of Tax Service Office, is acclaimed to give the effective, efficient and cooperative service performance and also satisfaction oriented for the taxpayers as the subject.This research is trying in focusing the Account Representative service effectiveness at The Large Taxpayer Office I by analyzing a number of factors which are influence the quality of services in order to catch the target especially for The Large Taxpayer Office l and generally for Directorate General of Taxes.The target of this research in intended to know the quality of service given by Account Representative which is evaluated from the aspect of taxpayer's satisfaction (perception and expectation of the taxpayer).In order to measure that quality of service, the concept and theory of Zeitaml-Parasuraman-Berry is used by giving indicators of size measurement of customer's satisfaction (taxpayer) which are consisted of five dimensions : Tangibles, Reliability, Responsiveness, Assurance and Empathy The analytical descriptive survey method is used in this research by trying to analyze and to take conclusions the recent problems based in data, facts and information deal with.In this research, the conclusion that quality of service of the Account Representative at The Large Taxpayer Office I has not earned yet to give service gratifying as expected by a taxpayer. Therefore, the Account Representative have to be more improve the quality of its service to the taxpayer seriously, and finally the organizational effectiveness at The Large Taxpayer Office I can be reached."

"Sampel La0,67Sr0,33Mn1-xFexO3 dengan x = 0 ; 0.05 ; 0.10 ; 0.15 dan 0.50 dari bahan dasar La2O3, SrCO2, MnCO3, dan Fe2O3 disentesis dengan menggunakan metode mechanical alloying. Keempat bahan dasar tersebut dicampur dengan menggunakan Planetary Ball Milling selama 15 jam, dikompaksi, kalsinasi pada suhu 800°C selama 8 jam dan disintering pada suhu 1200°C selama 12 jam. Identifikasi fasa dilakukan dengan menggunakan difraksi sinar X dan refinement GSAS dan diperoleh sampel La0,67Sr0,33Mn1-xFexO3 single phase untuk semua komposisi x, yang memiliki struktur kristal Rhombohedral. Pengukuran terhadap nilai konduktivitas dan magnetoresistansi (MR) sampel diukur menggunakan Four Point Probe (FPP), sedangkan nilai magnetisasinya diukur menggunakan permagraph. Berdasarkan hasil pengukuran tersebut disimpulkan bahwa semakin besar doping Fe yang diberikan pada sampel La0,67Sr0,33Mn1-xFexO3 membuat nilai magnetisasi dan konduktivitas sampel semakin menurun. Nilai negatif magnetoresistansi sampel pada umumnya mengalami penurunan. Untuk x = 0.05 nilai negatif magnetoresistansi sampel paling besar yaitu 3,65%, tetapi untuk x = 0.5 bersifat positif magnetoresistansi. Penurunan nilai magnetisasi dan konduktivitas sampel terjadi karena adanya kompetisi interaksi Double Exchange (DE) dan superexchange yang terjadi pada sistem. Interaksi Double Exchange (DE) terjadi antara ion Mn3+-O-Mn4+, sedangkan interaksi superexchange muncul karena interaksi antara ion Fe3+-O-Fe3+ akibat adanya doping Fe pada site Mn di sistem sampel La0,67Sr0,33Mn1-xFexO3.

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La0,67Sr0,33Mn1-xFexO3 sample with concentration x = 0 ; 0.05 ; 0.10 ; 0.15 ; and 0,5 of La2O3, SrCO2, MnCO3, and Fe2O3 are synthesized using mechanical alloying. The fourth of basic matter are mixed with using Planetary Ball Milling during 15 hours, compacted, calcinations on 8000C during 8 hours and sinter at 1200°C during 12 hours. Phase identification is carried out using X ray diffraction and GSAS refinement, getting La0,67Sr0,33Mn1-xFexO3 which single phase for all x composition, that have Rhombohedral crystal structure. Conductivity and magnetoresistance (MR) are measured using Four Point Probe (FPP), while magnetization is measured using permagraph. From the measurement we get that the bigger Fe doping the more magnetization and conductivity is decreases. For negative magnetoresistance generally is decreases, the biggest negative magnetoresistance is 3,65% for x = 0.05, but for x = 0.5 has positive magnetoresistance. The decreases of magnetization and conductivity due to there were competition between Double Exchange (DE) and Superexchange in the system. Double Exchange (DE) interaction happened between Mn3+-O-Mn4+ ion, while Superexchange a rises because of interaction between Fe3+-O-Fe3+ ion due to Fe doping on Mn site in the La0,67Sr0,33Mn1-xFexO3."