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Abstrak :
Mulai tahun 1998, Indonesia mengalami pergolakan politik secara dramatis dan juga terjadinya krisis ekonomi. Pemerintah yang didominasi oleh militer berubah diganti dengan pemerintahan yang demokratis. Pemerintah yang sejak diberlakukannya otonomi daerah, mau tidak mau dipaksa oleh krisis untuk bersaing menghadapi persaingan ekonomi global, reformasi ekonomi berdasarkan pasar bebas AFTA. Dampaknya adalah pemerintah harus menerapkan kebijakan yang kondusif untuk persaingan. Masyarakat tidak akan berfungsi secara efektif apabila tidak dibarengi dengan terselenggaranya pemerintah yang efektif pula.TQM atau Manajemen Mutu Menyeluruh adalah suatu konsep memberikan penekanan kepuasan pelanggan, inovasi dan peningkatan mutu pelayanan secara berkesinambungan. Studi kasus pada dinas Perindustrian Perdagangan dan Pariwisata mencoba memetakan satu proses bisnis yaitu pembuatan Surat Izin Usaha Industri (SIUI) yang diberikan oleh dinas tersebut. Dalam proses sekarang (current) tampak ada prosedur yang tidak efektif. Dengan menggunakan elemen-elemen TQM (Manajemen Mutu Menyeluruh) dan menggunakan piranti lunak Igrafx penulis mencoba memperbaiki aliran proses bisnis pembuatan SIUI yang ada, dengan menghilangkan prosedur yang dianggap tidak efektif dan effisien menjadikan waktu dan biaya proses menjadi berkurang.

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1998, Indonesia has faced political event dramatically and economic crisis. Since government administration dominated by military regime has been change to democratic faction.. The government has formed autonomy provinces, which were forced by crisis towards economic global competitive as well as economic reform base into AFTA free trade. To this impact government has to implement a policy, which is conducive for competition. This circumstance will not be effective unless government is conducting an effective administration. In this paper TQM is proposed to express Management Quality concept, which is emphasizing to customer satisfaction, innovation and sustainable improvement of public services. Writer tried to perform business mapping and business process for Business License (Surat Izin Usaha Industry). In which it is discovered lack of effective procedure and inefficient process performed by Industrial, Trade and Tourist office. Writer proposed to resolve the case of Business License by implementing TQM element and Igrafx software and develop flow chart in process of Business License. This aim is to eliminate ineffective and not efficient time and cost.

Abstrak :
[ABSTRAK
Penelitian ini bertujuan untuk menganalisis tingkat pengembalian investasi pendidikan menengah antara sekolah menengah umum (SMA) dan sekolah menengah kejuruan (SMK) dengan melakukan estimasi fungsi penghasilan Mincer menggunakan metode two step Heckman. Proses pengolahan data diawali dengan menganalisis probabilitas pilihan bersekolah anak dengan model Multinomial Logit. Dari data Susenas 2013, ditemukan bahwa probabilitas pilihan bersekolah di tingkat menengah meningkat jika individu mempunyai orang tua dengan pendidikan tinggi dan memiliki pengeluaran rumah tangga yang tinggi. Analisis return pendidikan antara lulusan SMA dan SMK menemukan bahwa tingkat pengembalian investasi sekolah menengah kejuruan (SMK) lebih tinggi dibandingkan tingkat pengembalian investasi sekolah menengah umum (SMA).

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ABSTRACT
This research aims to analyze rates of returns to secondary education between General Secondary Education and Vocational Secondary Education by estimating Mincerian Earnings Function using two step Heckman method. The data processing starts by analyzing the probability of student school choice with Multinomial Logit Models. From the data of Susenas in 2013, found that the probability of school choice at the secondary level increases if the individual has a parent with high education and high household expenditure. Analysis of educational return between General Secondary Education and Vocational Secondary Education graduates finds rates of returns to Vocational Secondary Education is higher than General Secondary Education, This research aims to analyze rates of returns to secondary education between General Secondary Education and Vocational Secondary Education by estimating Mincerian Earnings Function using two step Heckman method. The data processing starts by analyzing the probability of student school choice with Multinomial Logit Models. From the data of Susenas in 2013, found that the probability of school choice at the secondary level increases if the individual has a parent with high education and high household expenditure. Analysis of educational return between General Secondary Education and Vocational Secondary Education graduates finds rates of returns to Vocational Secondary Education is higher than General Secondary Education]