Ditemukan 2 dokumen yang sesuai dengan query
Bell, Chip R.
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Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John ...
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New York: [American Management Association;, ], 2007
e20440560
eBooks Universitas Indonesia Library
Bell, Chip R.
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In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back - and those who don't soon discover that word spreads fast. This title shows managers and supervisors how to: find and retain service-oriented people; understand customer needs, expectations and desires; and more. ...
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New York: [American Management Association, American Management Association], 2013
e20437102
eBooks Universitas Indonesia Library
