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"Dalam laporan pencapaian mutu 2010 Urusan Diklat, persentase kesesuaian kualifikasi ketenagaan belum mencapai 80%. Berdasarkan kondisi tersebut, maka dilakukan penelitian kualitatif deskriptif untuk mengetahui pelaksanaan analisis kebutuhan pelatihan yang dilakukan Urusan Diklat RS Hermina Depok (RSHD) tahun 2011. Hasil penelitian menunjukkan bahwa dalam menentukan kebutuhan pelatihan, belum berdasarkan Training Needs Analysis. Dalam menentukan calon peserta pelatihan tidak berdasarkan tes psikologis. Untuk kedepannya, RSHD sebaiknya melakukan analisis kebutuhan pelatihan yang meliputi analisis organisasi, analisis pekerjaan/tugas dan analisis pribadi serta dalam menentukan calon peserta pelatihan mengacu pada hasil tes psikologis. Evaluasi pasca diklat juga sebaiknya dilakukan agar dapat mengukur pelaksanaan dari pelatihan tersebut.

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In a 2010 report the achievement of quality Education and Training Affairs, the percentage of suitability qualified workforce has not reached 80%. Under these conditions, then conducted a descriptive qualitative research to find out training needs analysis conducted Affairs Training Hermina Depok Hospital (RSHD) in 2011. The results showed that in determining training needs, not based on the Training Needs Analysis. In determining candidates for training is not based on psychological tests. For the future, RSHD should conduct a training needs analysis that includes organizational analysis, job analysis / job and personal analysis and in determining candidates for training based on the results of psychological tests. Posttraining evaluation should also be done in order to measure the implementation of the training."

"Tesis ini membahas bagaimana penyusunan SPO di departemen PT Medikaloka Hermina Tbk dan persepsi pengguna SPO di RS Hermina Kemayoran. Penelitian ini adalah penelitian kuantitatif dengan desain deskriptif. Hasil penelitian ini menyarankan bahwa perlunya menstandarkan atau membakukan panduan penyusunan SPO di departemen PT Medikaloka Tbk sesuai prinsip penyusunan SPO agar terdapat acuan bagi tim penyusun di departemen menghasilkan SPO sesuai dengan prinsip penyusunan SPO yaitu efisiensi dan efektifitas, berorientasi pada pelanggan, kejelasan dan kemudahan, keselarasan, keterukuran dan dinaamis; mengembangkan Document Management System yang sudah ada (Alfresco) agar lebih informatif dalam menyajikan informasi dan data produk SPO yang berlaku yang selalu diperbarui.

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The focus of this study is how the preparation of SPO in PT Medikaloka Hermina Tbk's department and the perception of SPO users in Rumah Sakit Hermina Kemayoran. This research is quantitative descriptive interpretative. The researcher suggest that it is necessary to standardize the preparation of SPO in the department of PT Medikaloka Tbk according to the principles of preparation of SPO so that there is a reference for the drafting team in the department to produce SPO in accordance with the principles of preparation of SPO such as efficiency and effectiveness, customer-oriented, clarity and ease, harmony, measure and dynamism ; developing an existing Document Management System (Alfresco) to be more informative in presenting information and data on applicable SPO products that are always updated. "