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Abstrak :
Sistem manajemen kinerja merupakan proses sitematis yang memiliki ruang lingkup sangat luas mulai dari proses input, proses, output dan outcome untuk mencapai tujuan organisasi. Dokter spesialis merupakan SDM yang sangat sentral dalam rumah sakit. Tujuan Penelitian adalah untuk mengetahui implementasi analisis manajemen kinerja dokter spesialis di RSUP Dr.Kariadi Semarang.Penelitian ini adalah penelitian kualitatif dengan desain deskriptif. Hasil penelitian ini input; perencanaan, rekrutmen, kredensial, pembinaan, pengembangan, imbal jasa, kelengkapan pedoman panduan klinis dan sarana prasarana sudah berjalan, program kerja, target kinerja dan tindak lanjut belum berjalan. Proses; kepatuhan terhadap pedoman pelayanan klinis belum baik. Output; pengukuran, evaluasi kinerja dan umpan balik belum berjalan. Kesimpulan implementasisis manajemen kinerja dokter spesialis di RSUP Dr.Kariadi belum berjalan secara terpadu dan berkesinambugan. Saran untuk melaksanakan system manajemen kinerja secara benar dan konsisten. ......Performance management system is a systematic process that has a very wide field of an organization including input, process, output and outcomes to achieve organizational goals. Specialists are the major of human resource in hospital. This study aims to determine the implementation of performance management system analytics of specialist at Dr.Kariadi Hospital Semarang. This study is descriptive qualitative research design. The results of this study consist of input include planning, recruitment, credentials, training, development, reward, guidance of medical care and complete infrastructure is already running. Work programs and targets have not been running.Process; adherence to guidance of medical yet either. Output; measurement, performance evaluation and feedback mechanism are not running well. Conclusion; the implementation of performance management systems of specialists at Dr.Kariadi Hospital have not been integrated and sustainable.The suggestion is to organize performance management system of specialists correctly and consistently at Dr.Kariadi Hospital.

Abstrak :
Penilaian kesesuaian atas standar dan regulasi dilakukan oleh Lembaga Penilaian Kesesuaian (LPK)/Conformity Assessment Body (CAB). Kegiatan penilaian kesesuaian pada barang, jasa, sistem, atau proses dilakukan melalui Pengujian (Testing), Inspeksi (Inspection) dan / atau Sertifikasi (Certification) (TIC). LPK juga dikenal sebagai perusahaan jasa survei. Perusahaan jasa survei di Indonesia memiliki banyak layanan dengan pelanggan yang tersebar di seluruh Indonesia. Banyaknya pelanggan membuat data transaksi menjadi besar yang perlu dilakukan segmentasi untuk menentukan strategi penjualan dan pemasaran. Berdasarkan penelitian sebelumnya, belum banyak penelitian yang ditemukan yang menjadikan perusahaan jasa sebagai objek segmentasi, khususnya perusahaan jasa survei. Penelitian ini melakukan segmentasi pelanggan perusahaan jasa survei menggunakan Recency, Frequency, & Monetary Value (RFM), dan K-Means Clustering. Penelitian ini mengolah 181.724 data transaksi perusahaan jasa. Berdasarkan RFM, pelanggan dapat dibagi menjadi 3 segmen yaitu 646 pelanggan Key Account dengan porsi pendapatan 70,73%, 10.037 pelanggan Regular Account dengan porsi pendapatan 29,06%, dan 3.720 pelanggan Retail dengan porsi pendapatan 0,21%. Berdasarkan K-Means, pelanggan dapat dibagi menjadi 21 klaster. Jumlah klaster, disesuaikan dengan banyaknya Kategori dalam Klasifikasi Baku Lapangan Usaha Indonesia (KBLI). Berdasarkan penelitian ini, K-Means tidak hanya dapat digunakan untuk segmentasi pelanggan barang yang diproduksi, tetapi juga dapat digunakan untuk segmentasi pelanggan perusahaan jasa survei, dan hasil segmentasi dapat digunakan sebagai referensi untuk membuat paket jasa, dan membuat strategi penjualan dan pemasaran. ......The conformity assessment of standard and regulation is conducted by Conformity Assessment Body (CAB). The conformity assessment activities that applied to goods, services, systems, or processes are carried out through testing, inspection and / or certification (TIC). CAB is also known as a survey service company. Survey service companies in Indonesia have a lot of services with many customers spread nationwide. The large number of customers make large transaction data that needs to be segmented to determine sales and marketing strategies. Based on the previous research, not many studies have been found that take service companies as object of segmentation, especially survey service companies. This study is segmenting customers of survey service companies using Recency, Frequency, & Monetary Value (RFM), and K-Means Clustering. This study processed 181,724 transaction data of a service company. Based on RFM, customers can be divided into 3 segments that are 646 Key Account customers with 70.73% revenue portion, 10,037 Regular Account customers with 29.06% revenue portion, and 3,720 Retail customers with a revenue portion of 0.21%. Based on K-Means, customers can be divided into 21 clusters. The number of cluster, is suit to number of Category in Indonesian Standard of Industrial Classification (ISIC). According to this study, K-Means clustering not only can be used to segment customers of product manufactured, but also can be used to segment customers of survey service company, and the result of segmentation can be used as references for making service package (service bundling), and for making sales and marketing strategy.