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Hasil Pencarian

Ditemukan 1164 dokumen yang sesuai dengan query
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Oughton, David, author
London: Black Stone Press Limited, 1997
346.07 OUG t (1)
Buku Teks  Universitas Indonesia Library
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Stephenson, G.
London: Black Stone Press Limited, 1998
346.07 Ste c
Buku Teks  Universitas Indonesia Library
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Assael, Henry
658.834 2 Ass c
Buku Teks  Universitas Indonesia Library
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Goldring, John, author
Sydney: The Federation Press, 1993
343.94 GOL c
Buku Teks  Universitas Indonesia Library
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Stephenson, G.
London: Blackstone Press limited, 1995
346.07 Ste c
Buku Teks  Universitas Indonesia Library
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Peter, J. Paul, author
New York: Mc Graw-Hill, 2001
658.8342 Pet c
Buku Teks  Universitas Indonesia Library
cover
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Huddleston, Patricia, author
New York: Business Expert Press, 2011
658.83 HUD c (1)
Buku Teks  Universitas Indonesia Library
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ABSTRAK
Self-generated validity research has demonstrated that responding to survey questions changes subsequently measured judgements and behavior. We examine the scope and persistence of the effect of measuring satisfaction on customer behavior over time. In a field experiment conducted in a financial services setting, we hypothesize and find that measuring satisfaction...
Chicago: The University of Chicago Press,
305 JCR
Majalah, Jurnal, Buletin  Universitas Indonesia Library
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The chapters in this volume are selected from the best papers presented at the 11th Annual Consumer Culture Theory Conference held in Lille, France in July 2016. They represent the cutting edge in qualitative consumer research...
United Kingdom: Emerald, 2017
e20469352
eBooks  Universitas Indonesia Library
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